AutoZoneReviews of autozone.com

5518 wrigmts town nj daniel yep me ayudado mucho exelente trabajo buena experincia recomendado exelente trabajo desenpeña

I’ve recently bought leaf springs for my truck. I recently had 3 separate but serious family emergencies. Now that my family is situated I found out the parts do not fit my truck. It’s not even close. They refuse to give me a refund or credit me the balance because it’s been 4 months and not 3. Look at my account I’ve been a loyal consumer of the Autozone brand for over 35 years. And the one time I need some grace shown, I can’t get any. You make billions of dollars and won’t refund less than 700.00 dollars when it was you Autozone who made the mistake in the first place. I wish there was a rating lower than 1 star

Donnie young was very knowledgeable and helpful. He went out of his way to take time to help me put in a part for my car. I am so grateful.

Auto Zone in Camarillo Ca. is awesome 2nd time there first time to get wiper blades and they put them on the car. This time battery the clerk was so nice and we got the battery and turned in the old one with 22.00 off. I will go there for all my needs for our cars and I am a Women treated so kind! Thanks!

On Sunday, I went into the Seymour TN AutoZone to purchase two spark plugs and a can of starting fluid. I needed two NGK BPR5ES spark plugs. The store associate said he only had one NGK spark plug in stock, but he had three Champion RN14MC5 spark plugs that were equivalent. I asked the store associate if he was sure they crossed references being the same, he replied, yes. Once home and I went to install the spark plugs into my lawnmower, something just didn't look right with the spark plugs so I researched them and this is the information I was told. "No, the Champion RN14MC5 spark plug is not a direct or exact equivalent to a standard NGK BPR-series spark plug-Heat Range and Application: Substituting spark plugs across different manufacturer lines without verifying your specific engine's thread reach, gasket type, and heat range can lead to poor performance or engine damage." WOW!!! I returned to this AutoZone on the following Wednesday with my cash receipt and the two spark plugs, ask the store associate at the counter for a manager and he replied, I am the Manager. I explained the situation and requested a refund. This Manager asked for my phone number and I gave it to him, he says you're not in the system. I replied, I have a cash receipt, why does that make a difference? He stated that if I'm not in the system, he can't do a refund.????? I said OK put me in the system, I gave him my phone number again and my full name. He still couldn't get the system to take my information so he called over another store associate to help him who was able to put me into the system to process my refund. This "Manager" then stated, Sorry, I'm new. Good grief what a rodeo!

Ordered an air filter that the site said was in stock and could be delivered in 2 days. When you go through checkout that 2 days means you buy expedited shipping, not standard shipping which feels very dishonest since the site only talks about free shipping over a certain amount. When I placed my order I got a notice two days later that my order has been delayed and they will notify me when it can ship. The product page the next day still says they can deliver the product the next day and is in stock. There are no tools to cancel your order you have to contact customer service which I did. I do not foresee trying to cancel my order that hasn't shipped and has no expected ship date to go smoothly. 10/20/2026 Autozone replied to my request to cancel with an update that my order has not shipped but is expected to be delivered. I asked them again to cancel as I requested within an hour. I received no response. I emailed them again to cancel the day after it was originally supposed to be delivered as it hadn't been delivered and was emailed again that it was unknown when the product would ship which was on a Saturday. They responded Monday morning saying they were working on a cancelation. Four hours later they shipped the order. Then emailed me 2 hours after they created the shipping label that it had shipped and I can return it in store or I can mail it back to them.

Pay $12.00 exta for delivery ... part not here i call they Hague phone on me call again put me on hold for 15 minutes Herald me part is not here and they keep my extra $12.00 dolla for delivery..manager did not even gave me his name ... not a professional.. they took my money a waisted my time Store number 01335. In 79 new Bridge bergenfield nj

I stopped by AutoZone on 812 W Spring CR Plano, TX. on Sunday night few minutes before closing hour because my battery died. MR. James and Christopher greeted me and assisted me professionally and provide me excellent customer services .Since my car was a mile and half away they can not change my battery in a parking lot. However after work Cristopher went extra miles on the going home changed for me. With out their help that night I would not able to drop my kids to the school the following morning.