AutoZoneReviews of autozone.com

Auto Zone website is totally WORTHLESS!!! On three different occasions I have checked there website to make sure the part that I need is in stock so I dont waste my time and gas going to the store. All three times the website says the part is in stock. I get to the store and they dont have the parts! Whats the use in having a website at all if its not updated?! Three strikes and your outta here auto zone! From now on I will be taking my business to a store that keeps there website up to date and does not waste my time.

Hoy fui por uña refacciones

Ziggy was very helpful on my two visits to The Beverly Hills Florida store on Saturday July 8. He did a "check engine light and a separate visit he changed my wiper blades. His customer caring personality was very obvious. He deserves a gold star. I offered him a cash tip and he politely turned it down. I can be reached at 401-556-9866

Online order for parts, placed on Autozone.com, has not been picked up by the store clerks correctly. I also never received any email confirmation of it (despite CC charge, which shows that the order went through). This time it ended up being "just" an inconvenience since the shop had the parts in store when I went to pick them up... but it could have been worse.

I am an online shopper and have purchased from many different companies for many years. I rarely purchase Auto supplies on line. Due to me living in a situation and surrounded by strangers, I ordered a battery for my car online on July 2nd 2023. Autozone advertised that this battery could be delivered to my apt by paying the fee. I placed the order and the charges came to a total of $264.98. However the battery was not delivered on this day. So I call the local store to for them to tell me it is out of their control and not sure if I would get the battery or not, they suggested I can come pick it up. Well, my battery in the car is completely dead and the reason that I ordered the battery to be delivered was because Autozone offered this and I needed it. There was not a way for me to pick it up. Then I call the toll free Autozone phone number for help, many times. I was finally told that I must cancel this order and place an order for the same battery to prompt another Door Dash driver to pick it up to bring it to me. This was the next day on July 3rd. I explained that I did not want to be charged twice for the one item or the one car battery. The rep says no you wont. Ok I agree to allow him to cancel the order from July 2nd and I place the same exact order for the same amount $264.98. I was told not to worry and I would only be charged once. I finally got the battery. The Door Dash driver picked it up from Autozone and I met her in the parking lot. I tipped her $5 and that was all the cash that I had. She explained that a picture was needed and for me to sit it down on a chair in front of my door. She takes a picture of it and then says she needs to take another picture of it. I asked why and she said that Door Dash had me down for two different orders and the driver did not show up to pick it up and that order was canceled. Later I look at my Credit Card App and both charges of $264.98 went through and took away my available balance. So Autozone took out the money twice for one transaction, eventhough the 1st one was canceled and I was told not to worry that I would only be charged once. So on the 4th of July I am so stressed out from the ongoing horrible expeirence that I am having with Autozone. They offer this service but do not want to take responsibity and say oh well its not our fault, its Door Dashes fault. Well, they need to list this on their website, because I had no idea until after I placed the order. Now it is July 5th and I am still living in my Autozone horror, because there is $529.96 taken from my credit card and given to Autozone , when I only had one order for one battery. When trying to call for help. I am told that I must wait up to 7 days for Autozone to give me back the money. The 1st order was canceled and not delivered so Autozone should have never taken the money from my card . The rep said it would not happen, but after the face, now they say wait 7 days. And I asked for more help, The rep tells me my problems is not ready to be escalated yet. I got one battery and they took the money for two of them. What kind of business operates this way? I have ordered on line for over 20 years and never did a company do this to me.

They honored a warranty that was near expiration. Friendly helpful people. AUTOZONE AUTO PARTS HOUSTON #4242 6400 N Eldridge Pkwy Houston, TX 77041 Manager: Gary

Great service from Adrian In Seymour Connecticut. He really helped me in a timely manner. He cleaned up the cable connectors from the old battery, put in the new battery and made sure everything was working and got me out within 15 minutes. Super great job.

Pay attention to the customer, it's a Customer Service store, they gave a wrong headlight, having to return to the store WITHOUT checking if it's correct or not. Terrible attitude and hung the phone up when I called them about the light being wrong. Go outside and double check the part and don't lie saying I swore, I had a witness. Never going back!