AutoZoneReviews of autozone.com

Dillian AKA Johnny- On-The Spot. He is friendly and professional. Answers the phone in a timely manner. Remembers what customers need, their names and knows just about where everything is in the store.

Kailua-Kona Autozone rules!!!! Saturday afternoon, my car battery gives out in Walmart parking lot, mind you, bought a new one during covid and haven't traveled much. A kind good Samaritan immediately got his jumper cables, while another popped the hood. I am Blessed 🙏 The battery was kaput & I was trying to figure where it was purchased, the kind Samaritan gentleman stayed with me, driving from Autozone, to O'Reilly and Delco (closed on Saturday). Autozone staff was well informed, kind and considerate, as we tried to figure where the battery was purchased from. When it came down to it, I had to buy a new one, the difference AutoZone and O'Reilly, at same price, was light and dark. O'Reilly staff was rude, disrespectful and unhelpful of a kupuna, SHAME on them. And for the 3rd time back to AutoZone, again was the same kind, helpful manner and installed my new battery. Same price, completely different experience, I'll go with the positive, honest, kind, respectful customer service everytime of AutoZone, wouldn't you?

I recently had the pleasure of interacting with the AutoZone team at Store 1213 in Evanston, Wyoming. My mother, who is 91 years young, had issues with the battery in her 2014 Subaru Outback. The battery, which was OEM, had failed. I was able to charge the battery enough to make it to the AutoZone store in Evanston. I asked the AutoZone team if they could please test the battery for me. Gar Gar the Caveman initially tested the battery. Christopher M also tested the battery. Both Gar Gar and Christopher agreed that the battery needed to be replaced. I subsequently purchased a new battery. I asked if they could install the battery. Without hesitation, they said they would be happy to do this. The weather at the time was rainy and cold. Gar Gar and Christopher expressed that the rain and cold would not deter them from installing the battery. Christopher said it was important to help my mother. After the battery was installed, Gar Gar and Christopher assured my mother that all was good. They wished her the best. My mother was thankful for their kind help. AutoZone can be very proud of the Evanston team. Gar Gar and Christopher were stellar! Thank you!!

Yes I place an order on line, I noticed that my apt number wasn't on it, totally my fault. Secondly the store it said I was ordering it from was landover Maryland. I call the 800 number to see if I could correct my address he said no, I asked if I could go to the location an pick up he said no. I'll never use the online order again

I went to AutoZone because I don't know much about car parts and trusted they did. They looked up the part and had it transferred from another store for me to pick up a day later. Turns out it's the wrong part. now my third trip to the store and they won't refund the purchase for the part without the receipt. What's the purpose of having an account at AutoZone if they can't or won't do this? Guess I'll have to find the receipt and go back a 4th time. # AutoBoned

They sold me a used part to check engine light and would not return do not trust there return policy they will scam you if given a chance

Worst experience, I ordered a tool for store pick up at a location 25 minutes away because no locations near me had it. I got an email letting me know it was ready so I drove to pick it up. When I arrived it couldn't be found despite the attendant wondering around for 30 minutes. I settled for another tool and was told to swip my card, I said I already paid online, he says the order was canceled and my card wasn't charged so I pay. That night I order dinner and get hit with an over limit charge so I check my balance and there are 2 charges from A.Z on my card, to make matters worse the tool I did buy was a rental and didn't work so I had to drive back to return it. Now the funds from the return are on my card but not the original charge but they just keep telling me to wait as my vehicle sits on a jack because I don't have the credit on my card to purchase the correct tool. I even got an email from the canceled order saying my order was canceled your card will not be charged. My experience with them was horrible and I'm still out the original order price, if they said we charged your card but refunded it I wouldn't have an over limit charge but I didn't worry because I got an email clearly stating my card wasn't charged and they don't seem to care.

They hate their customers, and treat people like crap.