AutoNationReviews of autonation.com

I rarely write reviews, but my experience here was bad enough that I feel like I have to warn others. I flew from Oregon to Las Vegas to buy a 2023 Hyundai Ioniq 6 after being told in writing by a sales manager that the $4,000 federal used EV rebate "will" be applied at the point of sale. That was the only reason I made the trip, I even paid for a pre-purchase inspection, airfare, and shipping in advance based on that assurance. When I arrived, the dealership delayed paperwork until right before my return flight. Only then did they tell me the rebate was "pending" and probably wouldn't be approved, but that I could "just claim it on my taxes" (which isn't true under IRS rules). I had no real choice but to finish the purchase under time pressure, and I ended up being charged an extra $4,000 on my card. After the sale, no one at the dealership responded to any of my follow-up emails. The few times I did reach someone by phone, I got conflicting information, one manager said a third of their rebates fail, another said only 5% do, and all of them said "pending almost never gets approved." The general manager even admitted the information "could have been shared better" but still refused to fix the issue. It's now been weeks, and I still haven't received the rebate I was promised or even a single written response. I've filed complaints with the BBB, Nevada DMV, and Consumer Affairs because at this point, I just want other buyers to be aware of how misleading and stressful this process was. If you're considering buying an EV here, get everything in writing and be very cautious about any promises related to rebates or incentives.

If there was a minus I would use that! After viewing my car FOR SALE they offered me $8600 - CARMAX had already offered $10,600 SIGHT UNSEEN. I shared the offer and they said they wld beat it. I then had an offer of $10,700 which when accepted was retracted via email! AUTO NATION that's REALLY bad business - GO CARMAX AND THANK YOU! BTW had had to block Auto Nation from sending me emails about cars i might want to purchase - NO I left the country and have now blocked them. STAY AWAY!

My husband reached out to confirm an out-the-door price before making the drive to Autonation Valencia Hyundai. He received a written text message quote of $63,000 for the white Hyundai Palisade Calligraphy. With this confirmation in hand, he made the trip expecting the dealership to honor the agreed price. Upon arrival, however, he was told that the price was actually $74,000. This represents a difference of more than $11,000 from the written quote provided by the salesperson Thili . This type of bait-and-switch practice is exactly the kind of experience that damages consumer trust and gives dealerships a bad reputation. the sales manager, Shumon Mazmuder's response was just say that he could not/would not honor the quote. At this time we are still waiting a response from the general manager on this issue.

This place will send you a 5% off promo code to gain your business if you left parts in the cart but didn't checkout. Needless to say the promo code did not work and no one will respond to my complaint on it. No trust in this place for lack of response.

Horrible! No response about a key to be honored at time of sale and nobody returned call and won’t respond. $600 and they lied about two keys at time of sale

I recently brought my car into AutoNation Buick on West Sahara Las Vegas, Nevada. They were very pleasant and informative. I had them replace my air conditioning system, and they did it in a timely manner and now blows air colder than ever My service advisor Citlalic works very hard and I appreciate that because she’s always got my car out on time and has made sure it is in safe running order and all safety details to operate a vehicle are in excellentworking order .Great company on WestSahara Las Vegas, Nevada .would (highly)recommend them to any friend or relative

I called them about a car I saw on another site. The person that I spoke said that it was still available & wanted me to make a appointment to see it. I said that I needed to visit another dealership first. When I got there they told me that they didn't have the car I was looking for. After checking for a long time, they found it (Hmm). The salesman, Ricky (I think) said that they couldn't find the key but I could "look at it". It was supposedly not ready. It needed to be inspected & painted. The whole time one of the managers pretended to be looking for the key. Ricky, asked if I wanted to look at anything else.? I chose another car & wouldn't you know it he couldn't find that one either!!! Don't waste your time at this dealership. They think it's funny to waste time & play bait n switch!!!!.

In December 2024, I paid $7,125.60 for a major engine timing repair on my Mustang at AutoNation Ford Sanford. I was told by the service advisor that the repair was a “definite solution” and came with a 24-month unlimited mileage warranty. Less than 7 months later, the same issue returned. I brought the car back in June 2025. The dealership acknowledged the timing components had failed again and began a warranty repair. During disassembly, they found crankshaft keyway damage, declared it “unrelated,” and quoted me $12,818.18 for a full engine replacement. So now, I’m out $7K for a repair that didn’t work — and being told to pay another $13K to fix what I thought was already fixed. The car is now undrivable and disassembled. This is unacceptable from a Ford-authorized service center. I have full documentation, and I’m now pursuing formal complaints with Ford, BBB Auto Line, and legal counsel. If you're considering getting engine work done here, think twice. You may end up paying thousands for a “repair” that leaves you worse off than before.