AutoNationReviews of autonation.com

AutoNation Phoenix, 2625 W. Bell Road Phoenix AZ 85023 US This has to be the worst customer service I have ever had from a Dodge dealership. Mike called me & I told him the issue I had, so he said he would take care of it. He said it would be like $35.00, so I told him to put that price down so when I get there you won't say it's going to be $200 or more. Guess what, Mike didn't realize exactly what I was talking about. So, he came out & gave me some bullshit excuse that it's going to be $600 dollars now & that's giving me a $100 dollar an hour rate. So, this so-called tech told him 6 hrs. to do. THIS IS WHAT YOU CALL SCREWING OVER THE CUSTOMER. They lie & then they cheat you after they lie, if you don't know what you are doing QUIT & get another job. Mike told me he was trying to help (what a JOKE) LOST ME AS A CUSTOMER

I recently had the pleasure of working with Kathryn Atkinson at Auto Nation in Chattanooga, TN, and I cannot express enough how impressed I am with her professionalism, technical expertise, and outstanding customer service. From our very first interaction, Kathryn was attentive and truly listened to our needs. We needed to sell our 2013 RAM 1500 4X4 to purchase a wheelchair-accessible vehicle, and Kathryn guided us through the entire process with ease. Her knowledge of the market and understanding of our situation allowed her to secure the funds we wanted for our truck, which was a significant relief. What truly sets Kathryn apart is her exceptional communication skills. She kept us informed at every step, ensuring we felt comfortable and confident in our decisions. Her friendly demeanor made the entire experience enjoyable, and we really appreciated her dedication to helping us find the right solution for our needs. Even after the sale, Kathryn continued to provide support, demonstrating her commitment to her clients. I wholeheartedly recommend Kathryn Atkinson at Auto Nation for anyone looking for a smooth and successful vehicle sale or purchase experience. Thank you, Kathryn, for your remarkable service!

Would not help with paint peeling by submitting photos which Ford Motor wanted. Would only submit photos with a warranty issue. So if you need service on a regular out of warranty car forget it.

m torres autonation laurel md offfed me $6000 for my 2017 tahoe 4x4 lowmile s ,kbb at 18k in good condition , theft of deception , thiery corp!

AutoNation Ford Katy. I was quoted $531.00 to install a passenger window switch in our 2016 Transit 150. This was after it had been in the shop 30 hours. I also had them do a spot inspection of tires, batteries, oil using a coupon they mailed me. I refused the installation and purchased the switch , a genuine Ford Motorcraft one, online from Rock Auto for $24 plus shipping and tax. It took me no less than 5 minutes to pop the old bad one out and replace it with this new one. It was a simple pop, plug, play. When I asked Ford why it cost so much they said they had to take the door apart. Really? After I wrote a bad review on GOOGLE they offered to send me $135 for the inspection I paid for if I would rewrite THE REVIEW and give them 5 stars.

Toyota of Irvine and team is like a bad relationship, great at first, and gets bad quickly. I worked with Don, Elijah cho, Erik yun, and Shawn. You would think they have never sold a car before. The docs that needed sent out to sign sat in Erik's desk for nearly two days. They were unable to confirm my wire transfer of $22k went through until the following week (mind you this was a domestic wire transfer done at my bank). They weren't going to give me a temp tag. No idea about the bill of sale or title work as no one has called back yet nor shared that information. They never shipped my car even after payment and docs were confirmed. I had to call and prompt the transportation to be arranged. Shawns response was "there's three managers and I assumed someone else had done it, it will probably be a week or two before they pick it up" They over charged me approx 350$ in fees and Elijah when said he would look into it first thing over a week ago provided no call or follow up. I then was in speaker with Elijah Shawn and Don; Don explained reason for update and Elijah replied, "hah, dude" to Don. I could hear the smirk and disrespect over the phone. They still cannot tell me when the amount owed back to me or even a final number is. I have bought vehicles from out of state several times and even AutoNation dealers in the past. This has been the worst car buying experience of my life. In conclusion, if you like being treated poorly, phone calls not returned, incorrect purchase amount invoiced, and all other information above then you may enjoy this place. This was a very unfortunate turn of events and I certainly hope these areas of focus can be improved upon

My experience with the service department at Auto Nation Cadillac was less than one star. I was mail a coupon for a Dexos oil change and tire rotation. When I took my XT4 in they charged more then Ed Morse Cadillac and Wallace Cadillac charge without a coupon. As if that’s not bad enough they claim to have use an oil additive for an additional $38.00 without asking if I wanted it even though GM says no oil additives are needed if Dexos oil is used. I have spoken to the service manager Robert Lanier and he apologized said he would review it with his team but has not gotten back to me and doesn’t answer my messages. The final screw up is they damaged the drivers side sill plate somehow and have not addressed that either.

Deceptive Practices and Dishonest Staff – Avoid AutoNation Toyota Buena Park! If I could give zero stars, I would. My experience with AutoNation Toyota Buena Park was an absolute nightmare, and I want to warn others before they fall victim to the same dishonest tactics. I purchased a used vehicle in March 2024, paying in full with cash. From the very beginning, the staff repeatedly assured me that any credit check would be a soft pull only. I confirmed this three separate times before proceeding. Yet, despite these promises, a hard inquiry appeared on my credit report, which I did NOT authorize. To make matters worse, it is completely unnecessary and foolish to require a credit check at all when a customer is paying in full with cash. There was absolutely no reason for them to pull my credit, yet they still went ahead and did it—proving their dishonesty and lack of integrity. The salespeople, Andrew VeraMonte and Edgar Villanueva, were more than happy to make false assurances just to close the sale. The finance manager, Jason Park, handled my paperwork, yet somehow this “mistake” still happened. When I confronted them about their deception, the so-called manager Edward Galan outright refused to correct the issue or remove the unauthorized inquiry. His dismissive attitude and lack of accountability were infuriating. AutoNation Toyota Buena Park is a shady, untrustworthy dealership that engages in bait-and-switch tactics, deceptive sales practices, and outright lies. If they can’t even be honest about something as simple as a credit check, imagine what else they might be lying about. DO NOT trust this dealership, and certainly DO NOT trust Andrew VeraMonte, Edgar Villanueva, Jason Park, or Edward Galan. If you value your time, money, and credit score, take your business elsewhere!