AutoNationReviews of autonation.com

LIARS & CROOKS! Their BMW dealership in CA BMW of Mountain View misrepresented and outright lied about the condition of the car it sold me. Specifically because I was buying my preowned 2025 BMW M850i convertible from across the country I asked the sales manager Don to verify that the wheels were in perfect condition, which he did. When the car arrived in Dallas I immediately saw that one wheel was BENT! I called, emailed and texted everyone involved and no one would speak with me, including the sales manager and general manager PI Roshan. Who does business like that? Autonation told me someone would contact me but even after several follow ups no one would communicate with me. DO NOT WORK WITH THIS COMPANY!

Recently purchased a 2024 Toyota Camy with the assistance of Eddie K in the Internet Dept. Made the whole process easy and painless in less than 3 hrs I was driving home in my new vehicle. Very knowledgeable and professional service. Highly recommend Eddie K and Tempe Toyota

If i could give a ZERO, it would happen. My car is fine but they didn't tell me they were the kind of company that drops your credit score to give you a terrible loan through their financing. The finance department will not give you even 24hrs before calling for payment if you miss the due date. God forbid you get paid the day after your due date, they will not stop calling...or then blocking you from the website to actually make a payment. This place sucks period. Go someplace else.

This company is horrible! I recently took my truck in because it was acting up. The service advisor was welcoming at first. He told me there would be a diagnostic fee. I agreed. Then, he called me a couple of hours later telling me they needed more diagnostic time. I reluctantly said okay. Long story short. They charged me almost $800.00 and didn't fix the problem.

There’s a reason the used truck I purchased from AutoNation Subaru Scottsdale in May 2025 has been sitting in the parking lot of my apartment complex since June…3 weeks after I purchased it. The suspension is in such poor condition, a certified mechanic informed me it could fail at any moment and isn’t roadworthy. If I were driving this truck at highway speeds when the suspension fails it could easily kill me, the occupants and others nearby. AutoNation’s response: a brief phone call where they pretended to care, requested a copy of the inspection report (which I sent) and no response since. Several advocacy groups have attempted to facilitate a resolution, all ignored. Total repairs required for the suspension and everything else is over $15,000! AutoNation claims “All of our used vehicles undergo a rigorous inspection process and come with a vehicle history report, so you can rest assured that the vehicle is Worry-Free!” I suppose “Worry-Free” means you’ll have no worries after our used vehicle kills you so it’s not false advertising! Do yourself, your family, friends and society a favor; don’t buy from AutoNation!

The worst experience I have ever had in my 55 years. I have purchased dozens of vehicles for both business and personal use. I had not done business with this dealership for about 15 years due to a bad experience with them last time. I forgot. It took less than 6 months to remember why I do not do business with them. During normal use a tire and wheel was ruined due to a valid road hazard (I unfortunately was talked into buying tire and wheel coverage). It was unsafe to drive with a sidewall cut, so I took to the dealership to file claim. It was denied. Even their own service department told me it would be denied because they have had so much fraud. I replaced the tire and while getting balanced it was realized that the wheel was also bent. Took back to dealership with original tire and bent wheel. Denied again. They told me it holds air and I did not have a claim. I did have a valid claim - tire tread was well within specs for coverage and pothole damage is a valid road hazard. This entire process took more than 5 days, 3 trips to the dealership with one trip including them keeping the vehicle overnight. Had multiple rude and hateful phone calls with corporate. Road hazard claims at Discount Tire take less than 30 minutes. Fool me once shame on you. Fool me twice shame on me. They will never fool me again. I will never do any kind of business with Autonation ever again and I will spread the word far and wide. Go anywhere else because I can guarantee you will not have a good experience with this company.

Purchased a car from AutoNation Roseville Subaru. Spent over 2 hours with the closer where they tried to sell me every additional service under the sun. I lost count of all the offers they made me sign that I didn't want them. Abusive. Car interior was not clean. No post purchase tour of the car was done. No free service was offered for the car. When I took it in for it's first oil change they charged me $10 to fill my wiper fluid which I never used. Booo!!!!

It was my first time purchasing a vehicle through a dealership, and it turned out to be the worst experience ever. This happened at AutoNation Honda in Renton, WA. It all started with the CFS Manager, Kymberly Ruff, who claimed to have "13 years in the business" but failed to understand the process for purchasing a vehicle with an ITIN instead of an SSN. She sent threatening emails and left unprofessional messages about reporting the car as stolen if I didn’t provide the necessary information, even after I was approved by the original bank. I tried calling, emailing, texting, and even showing up in person, but received no response. After two weeks, they realized I hadn’t started the process with the bank, so I had to explain everything again. I eventually spoke to the GSM, Keith Albritton, who promised to "take good care" of my case. While he did find a bank willing to work with me, he provided no details and simply told me to come in and sign, expecting everything to be explained when I arrived. I called Keith to let him know I was on my way and arrived around 5:45 pm, only to find he had left at 5:30 pm. I was handed off to another employee who asked me to start signing paperwork without explaining anything. I refused to proceed until all my questions were answered, which clearly upset him. After completing the signing, he didn’t bother to print out the paperwork like they had done the first time. Instead, he said Kymberly would email the updated information—odd, considering she never responded to my previous attempts to reach her. It was a frustrating and unprofessional experience from start to finish.