AutoNationReviews of autonation.com

Deeply disappointed.!!! With our purchase process at AutoNation BMW Henderson Nevada. Our sales experience made this cash purchase feel like a 'tag team catastrophe'. We were passed between "specialist",sales person, sales manager and finance manager. All full of conflicting information with the design to wear down our resistance. What should have been a straightforward transaction felt uncomfortable and unfair from the beginning. We left with the strong impression that we were treated differently and felt that our negative interaction was racially motivated. We expected professionalism and basic courtesy,regrettably instead , we left this experience feeling judged and disrespected! Their lack of professionalism and courtesy was unacceptable. The salesperson, Faranak Fereidoui , danced around like a puppet between the sales manager and the finance manager, going back-and-forth, delivering disinformation that was false and inaccurate. Deliberately created to manipulate and intentionally deceive their required common denominator ( a purchaser , a return customer either for purchase or for repairs.) The finance manager ( Justin Spencer ) was the rudest and the most disrespectful. He was dismissive, and made us wait for hours while proclaiming he was with another customer that was not visible in his office. After hours of waiting, we voiced our discontent strongly. Then we were quickly escorted to his office where we weren't even greeted. There was no welcoming handshake, or even a suggestion to just have a seat. Instead, Justin, continue to look forward at his inanimate object that secures his paycheck, certainly! it could not have been us the customer!!! Finally, he turned to us quickly pushing papers in front of us that he needed signed, still cold and disgruntle, you could have cut the atmosphere with a knife. What on earth had we done to this man? All attempts to lighten the environment failed. He refused to be pleasant at all and moving forward, asking him what we were signing, was met with more disdain and his frank irritability and indifference. Lastly, we had been presented a worthless interior warranty product,that had been pushed from the sales manager and we were told by the sales person that this was part of the sales price , period !!!!,no room for negotiation. We now know, we should have removed this worthless interior warranty product that we will never use because we live in California not Nevada. What had we done to this group of people???? Except present as a black couple with purchasing power. LAST WE CHECKED, MONEY WAS GREEN AND SPENDS ALL OVER THE WORLD.

My daughter purchased a vehicle from this dealership on 2/28/26. On the exact day the 3-month warranty expired, the vehicle broke down and had to be towed. While mechanical failures can happen with any vehicle, what happened afterward has been far more frustrating than the breakdown itself. AutoNation chose Assurant as its limited warranty provider, and the claims process has been a complete nightmare. We were told a decision would take 24–48 hours. It has now been 8 business days, and there has been virtually no movement on the claim, no sense of urgency, and no concern for the hardship this delay has caused. During this time, my daughter has been left without transportation. I asked whether Assurant would reimburse any of the Uber and Lyft expenses she has incurred just to get to and from work. The answer was an immediate and emphatic “No, absolutely not.” Those costs have already exceeded $350 and continue to grow. She is now being forced to miss work and lose income because neither AutoNation nor its warranty provider appears willing to provide timely assistance. A warranty has little value if customers are left stranded for weeks waiting for answers. Based on this experience, I would strongly caution anyone considering purchasing a vehicle from AutoNation to carefully research the warranty coverage and claims process before signing any paperwork. As long as AutoNation continues to partner with Assurant for its limited warranty coverage, I will take my business elsewhere.

Hours, time, and money wasted! I would not recommend this dealership to anyone. BEWARE! Based on my experience, they showed very little regard for my time, money, or commitment as a customer. Don't waste your time with this dealership. I spent several days negotiating the purchase of a 2022 GMC Sierra 3500 Denali. Before I ever paid for a third-party inspection, I had already informed the dealership that I intended to move forward with the purchase. The only remaining issue was correcting the tax calculation on the paperwork. Because I was committed to buying the truck, I paid $173 out of my own pocket for a third-party inspection. I also reviewed service records, obtained repair invoices, verified tax information directly with Mississippi authorities, and worked through financing and shipping details. After the inspection was completed and the truck was returned to the dealership, I waited for the corrected paperwork. Approximately two hours after the truck returned from the inspection that I paid for, I contacted the dealership again regarding the tax correction. I was then told that another customer was looking at the truck in the showroom and was instructed to go ahead and sign the paperwork as it was, with the understanding that the tax issue would be corrected afterward. I followed that instruction. At that point, I believed the deal was done. I had already agreed to purchase the truck, paid for an inspection, completed my due diligence, and signed the paperwork. I went to bed believing I had purchased the truck. The next morning, I was informed that the vehicle had been sold to the person looking at it in the showroom right after it returned back from the third-party inspection that I paid $173. What makes this experience so frustrating is that I had already agreed to purchase the truck before paying for the inspection, spent my own money performing due diligence, and was actively attempting to complete the transaction. If another buyer was actively purchasing the vehicle, that should have been clearly communicated before I was instructed to proceed. I understand that dealerships can sell vehicles to other buyers. What I do not understand is why a customer who had already agreed to purchase the truck, paid for an inspection, and was actively waiting on the dealership to correct the taxes on the paperwork would be encouraged to continue moving forward while another deal was apparently being worked out. This was one of the most disappointing vehicle-buying experiences I have ever had.

Corrupt, unethical company ignored me for a week during my attempts to redeem a certified offer from them. They then fabricated a lie when they said they notified me the offer was "invalid." They further called into question my integrity when they said I tried to redeem an invalid offer. I posted my story on LinkedIn and AutoNation senior leadership started viewing the posts and my profile. No one stepped in to make this right. It shows me how crooked this whole organization is from the top down.

The company should be -5 starts given what they sell. Bought nearly new , 5K mile car, looked nice but after one wash front bumper got nearly stripped and started showing scratches and worst paint job. Please avoid these scamsters if possible.

I worked for autonation so I had to process their warranties from veritas/Autonation. The warranties are not worth the paper is written on. Also they take all coupons out of the employees commission in service. Everyone that worked for bdc which is their phone support were all fired and they opened one up in Florida which is why if you call service you can't get ahold of anyone. When I started 2022 the pay was fair but they would group everyone's csi together to punish everyone for 1 bad survey which means they would deduct a negative csi from our checks which could be anywhere from $1,200 to $1,800. Also every 6 months we had an adjustment to our pay plans which led to 20 of my master techs leaving and 8 of the 11 service advisors putting in their 2 weeks notice. We went from six figures to just under $45,000 grouped pay plan. The general manager Neil maddox likes to lead people but making threats and turning fellow employees against one another. He leads through fear. He used to say if you don't like it there's the door. In the beginning he seems like a decent guy but as soon as corporate moved csi to 103% at our store barely hit 102% and we were still getting threatened to be fired by Neil Maddox. When all these orders came from corporate remember all the slime comes from up top and it trickles down through management. I don't blame my service director but he was demoted and sent to another store because of bad corporate policy from the Idiots in Fort Lauderdale that are driving away employees and forcing customers to find anther autogroup. I still am in communication with my customers and I've convinced most of them to drive 1 hour out of there way for better service at another dealership and build a relationship with a dealership that doesn't have a 90% turn over rate every year. Neil would laugh and make fun of employees that would turn in their two weeks notice and would call them out in group meetings. This is not a place of team building this is a place of low moral, when you do not a goal and get abonus corporate will make sure you never got that goal again. Their target is constantly moving so you never feel like you are valuable and the managers always remind you how replaceable you truly are.

miami sw 8th st calle 8 they are a JOKE! they do not honer their offer online, they made me go there wait 1 hour car was better than described still they are low baller aliens, do not waste your tiem, BEWARE!

dropped off my 2023 Expedition on 1/23 for cruise control and battery charging issues. I was told the windshield, installed by another Ford dealer, was non-OEM and causing the problems, which I find hard to believe given my 20 years of experience in the car business. Dealerships almost never use OEM windshields. I believe this was a sales tactic. Regarding the charging system, I was initially told I needed a new battery to diagnose the issue. After that, they said the alternator was bad (warranty covered), but when I asked for my original battery back, they claimed it was gone, even though it had been there for less than a day, leaving me with the new battery. Fast forward to yesterday, two months later. I was provided a loaner vehicle since my Expedition was not ready. Due to the delayed pickup, I had to take the loaner to Corpus Christi, where the windshield sustained a small chip. Now that they finally returned my Expedition, they told that i have to pay over 900 dollars for an new windowshield. I am truley disappointed as i had used this dealership since 2010. I guess i will have to find a dealership that will atleast be straight with me. I paid 1090.62 for them to throw parts at it trying to fix it, John Henderson 832-703-7481 P.S. I am not sure why you want me to contact him; he never took my calls and i have been told tough this just proves to me the dishonest they are.