AutoNationReviews of autonation.com

Ordered an item from autonationparts.com that was not as expected on receipt. The same day received, we reached out to return the item. Two weeks later after multiple prompts they returned a phone call, promised a refund, and provided a shipping label for their Clearwater address. No response for 2 weeks. When we reached out, they claimed the item was "used" and then refused to provide a refund. I guess their definition of "used" is opening the box and having sunlight from our home hit it.

Booked my car into AutoNation Bradenton FL, 7:00 AM appointment 3 working days ahead, explained what I needed. When I get there apparently 7:00 AM is too early for immediate attention, and they want me to leave the vehicle for 3-5 days before they will even diagnose it. And no loaner vehicles available. Service? What a joke. The receptionists all blamed "corporate, all appointments made via 3 national call centers." Not planning to go back if I can possibly avoid it.

Wouldn't recommend. The customer service quality is not on par. This was so bad that I tried to call the company when I got my order. The email I received I was going to get a refund but it's still poor value for money. They ripped me off on my refund.

Went Autonation Toyota in White Marsh, MD to look at a used Prius with low miles and a great price... too good. I left angry and frustrated. Really felt that a bait and switch was occuring, so I left. I will not even think about going back to them.Seems to go in line with other reviews of the company.

I spent two full days working with AutoNation Toyota Las Vegas on a 2018 Tesla Model X. We went back and forth on price, trade value, shipping, and a 5-year bumper-to-bumper warranty. I told the rep I was ready to sign but specifically asked to see the warranty details in writing confirming it was a true 5-year bumper-to-bumper policy before completing the paperwork. Instead of providing that, the salesman replied that the car had been sold. When I respectfully responded that it wasn’t meant to be, he followed up with: “I am not surprised to see you feel that way! we are all victim of our own actions!” Whether the car was actually sold or they simply didn’t want to show the warranty details, the handling felt dismissive and unprofessional. Asking to see what you’re paying for before signing should not end the deal or invite a condescending response. I expect better transparency when spending this kind of time and money.

I decided to fall for the "We buy your car" and I got an offer which I just didn't want. So far everything good, I tell them thank you very much but I wasn't selling at that price. Then I got an e-mail asking how much I was asking for, which replied with my amount. Next, I got another e-mail saying that wasn't an issue and they wanted to buy my car, and they asked me to go there to confirm the car was the one I offered (I actually introduced the VIN so they new exactly my car). I decided to go, they made the same dumb practices of the cheap dealers, made me wait about 30 minutes to tell me the car was clean and they are willing to pay the amount they offer. So why you made me lose my time when I clearly sais in 3 e-mails I didn't like their offer and I didn't want to lose my time going????? Adain, unrespectable behaviour of a cheap, Lier dealer.

This was an incredibly frustrating experience, I discovered the vehicle was sold with critical maintenance issues like a dry engine and a dirty air filter, only to face a major transmission failure shortly after. Discovering these problems within just 30 days and being told the warranty just expired, despite the severe mechanical issues, is unacceptable. The dealership responded by offering a predatory trade-in value which was 5000 less than the purchased price they deflected responsibility after selling a lemon. Potential buyers should be aware of their business practices.

Purchased a brand new SUV with the tire package, to only get push back and wait over 4 hours to get a tire changed or replaced. Twice now they have given me a hard time regarding replacing an unfixable tire when I PAY FOR THE TIRE PACKAGE!!! Do not ever purchase the tire package from this dealership NOR take your car here for service. No drink, food or a ride somewhere option from them. Beyond a disgrace for a dealership!!