AutoNationReviews of autonation.com

I felt duped at AutoNation Honda Dulles and I drove over an hour from Annapolis with an appointment for the privilege. Day before yesterday I was browsing the Web for a used Volkswagen CC, a car I once had and loved. I so hate my Honda Accord EXLN (the one you want to date, not marry!) that I was willing to trade down. I get Justin on the phone, who talks the car up as newly arrived, previously bought as VW pre-certified, so it must be in good shape, and how soon do I want to see it? Day after tomorrow, I say. He sets up the appointment, and when he confirms by email, he asks to push it back 2 hours to be sure the car detailed for me; btw, Jorge will be taking care of me. O.K. Then Jorge emails me to confirm too. Next day a manager calls me up personally to confirm too. Sounds pretty good so far, eh? Well, it doesn't end so good. I get there and Jorge doesn't seem to know who I am or that I have an appointment with him. He goes off to whisper for a bit and comes back saying that he understands all my concerns [really?] and has related them to his manager and is handing me over to Patrick. Patrick wants to start with assessing my car for trade-in. Well, I'd like to see the car I came to see first, to see if I'm interested, say I. This will save you time, replies he; they can do the assessment while we test-drive. I'm thinking, "Why do you get all the info on my car before I get any info on your car?" Skeptical, I give him my license, and my registration, and my keys, and all the car history, but I tell him I feel like he is boxing me in, and I repeat a couple more times that I'd like to see the car first, and he reassures me that he's going to show me the car, and he even pulls out a dealer license plate and puts it on the desk. He whisks away my car keys and his dealer trade-in forms, but then comes back to report that the car is at a body shop a half-hour away. What?!? After all those confirmations of an appointment?!? After I drive over an hour around the Beltway?!? What the heck? By the way, why the heck is it in a body-shop?!? No one disclosed any need of bodywork to me and your Web photo of the car doesn't show any need. Realizing I was had, I demanded my car keys and bailed. Would you believe that even before I even got home, fuming the whole way back around the Beltway, I got an email message from the General Manager thanking me for my visit and hoping I was satisfied? So I dial him up and say, Your message has to be auto-generated because you must know I just left your showroom cussing? I figured he didn't know, because Honda-automated is what AutoNation looks like to me. Well, he claimed that someone not knowing about my appointment had taken the car to a body shop for repair of minor scratches. He's sorry but he doesn't know how he could make it up to me now. Well since I drove over an hour around the Beltway to see the car, now you drive it to me to see! He says, O.K., let me look into that and call you back. I actually felt appeased. I did, I really did. Then the call comes: Well, it won't be ready before Friday, so let's talk then. Friday? It will take three MORE days to repair "cosmetic" scratches? This all started with Justin on Monday but this car is not sale-ready until Friday? Sounds fishy to me. P.S. Justin reaches out to me with apologies and extenuations. The car will be back from the shop on Friday and he's ready to drive it out to me in Annapolis as a Home Delivery along with paperwork to sign on the spot if I decide to buy it. Well, I wasn't likely to buy it on sight, but what more could I ask for? So I have to aver that General Manager Aaron and Sales Associate Justin bent over backwards to make it all up to me. I can't vouch for much more, because I kept shopping and found a better deal, so I've never seen the car. But Justin sent me many pretty photos of it and we've wished another well.

Absolutely the worst experience in my life with any auto dealership. Don't expect to having get a return phone call they won't even call when promised. Took my car in on Wednesday night and was told that they would start on it first thing Thursday. Called at 1:00pm and they had not even started. Called at 5:00pm and they were just starting. Had to order a part but said it should be in Friday. Friday came and no part. Was told should have it Monday, no part on Monday. Tuesday part came in and was installed but while technician was testing it he found another problem. Again they would have to order the part, Cost of part was going to be $225, checked at another dealer that had the part in stock retail price from GM is $183.12 they sell it for 119.21. I just went and picked up my car. I have been driving it for two days with no problems. I would hate to see the number of calls I had to make to get any information. If you want to be overcharged and treated very poorly this is the place to go, but I would not advise it.

DONT BE A FOOL! NEVER BUY FROM AUTO NATION OR"OFF LEASE" -FLORIDA. THEY ARE THE MOST DEPLORABLE, BIGGEST CROOKS ANYWHERE! THESE SALES PEOPLE QUOTED ME HIGH PRICES FOR CARS THAT NO DEALER WOULD EVER WANT. THEN THEY ADD $ 2,000+ IN FEES!!!! DONT BE A FOOL!!! THEY AWAIT STUPID IGNORANT PEOPLE WHO THINK THAT THEY CAN DUMP THEIR LOW QUALITY, FREQUENTLY DAMAGED ( CHECK CARFAX!) WORN OUT,USUALLY FROM AUCTIONS, AND LOWER QUALITY CARS ON UNSUSPECTING PEOPLE

If there was a way to select 0.5 or 0, I would have. This is about the AutoNation in Roseville Ca. I will stay away from singling out individuals but those working internet sales know who you are. This post is for all those considering using AutoNation for an internet sales transaction. Many flaws with their process starting with no clear identification of what they need for a transaction. I initially told them that Edmonds shows their vehicle is a bit high and asked if they would meet the Edmonds estimate. They said no negotiating price. I was ok with that but the following week I see they dropped their price - (why not work it when I asked??). I connected with them again, and started the process to buy. They asked for Lic and Ins ID, which I sent. They didn't like the insurance card I sent so I sent them a policy page copy. I asked them if they had a check list of all that is needed but what I got is a series of request for information with minimal specifics consequently there were many emails back and forth with them telling me that submissions were not good enough. No call to help mind you, txt's saying "it won't work". I would resend, then that wasn't good enough. This went on for about a week. All they while they told me that they couldn't hold the vehicle until they get all my information. After getting them all the primary ID info, they come back and said they needed a second form of ID. I sent them the top portion of my phone bill with my name on it, account number my address and all the pertinent information I would expect for ID verification. They said it wasn't good enough. So at their request, I sent the rest of the page with no additional ID related information on the page but thats what they wanted. This all took about a week and half because they were not interested in helping me over the phone. So once I had all of that to them so that they could put the 3 day hold on the vehicle, I follow up with them the next morning to ensure they have everything and that the vehicle is on hold along with getting the funding arranged for them. I emailed, texted, called and left VMs and finally got a text at the end of the day telling me that it looks like the truck was sold. I sent back to them a question saying I though I had all the information to you the previous night to hold the truck ? I received a text back with the pleasant response of "NO". No sorry, thank you, no advanced notice from them saying, hey someone is interested in the truck and if you want to hold it we need to do XYZ. So, buyer beware if you are considering a purchase at AutoNation Roseville Ca., the sales folks don't care about you, your needs, that you were working with them on a deal for several days, it's all about how do they get there commission the quickest. I hope this is helpful for those of you looking for a new vehicle. Merry Christmas and hope and pray for a better new year for all of us.

My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!

I showed up here inquiring about a new car I wanted to purchase. I asked the sales rep to see if they had any specials. I waited outside in the cold for 40 minutes and no sales rep......I then seen him helping others with a truck. I was angry but went inside for help. I then waited another 30 minutes before one of the reps felt bad, and then they helped me. After being told my interest rate would be 1.9% and then driving the car home I was told the paper i signed wasn't accurate. They said my interest would be 8.99% and no one was offering anything lower. I knew that wasn't right seeing as I had a 740 credit score. So after all that hassle I gave them the keys back and left. They then emailed me numerous times apologizing, and then saying I can get the 1.9% and to please come back. I will never come back here. You guys can't tell the truth.

Nice car dealers with good customer service care .

I was apparently sold an illegal car from the auto nation dealership in North Richland Hill. At least the sale has now become illegal, as they have left me with no registration, title or updated tags. I bought the car last summer. It will be Oct. 13 this Tuesday. That is the huge expiration date on the tag on the back of my car---which any police officer can see from a mile off. If stopped and asked for my registration, I have none to give. No title, no registration, no proof that the paper tags on the back of my car ( instead of real license plates), are not printed by me. So, I'm guessing a short stint in jail will be the outcome for this senior citizen. Serves me right for not having read these horrible reviews before handing over tens of thousands of dollars to this dealership! So, how did this happen? Well, the dealership failed to send the DMV the proper paperwork! To make matters worse, the dealership forgot to sign the paperwork at their end! DMV notified them, via a fax, at the time the DMV deposited the money paid for the title, registration and tax. The fax the DMV sent them was ignored, so they eventually contacted me. That was September. So, I contacted the dealership. They contacted my DMV and myself and told both of us they would send correct, SIGNED paperwork immediately. Lies. DMV told me they have the paperwork already done, all fees have been paid and as they are simply transferring plates from my old car, they only need the paperwork to complete the registration and proof of sale. Another month passes. Contacted dealership to please send new tags as these would soon be expiring. Emails, phone calls all ignored. Today is Friday. This Monday is the last day I can legally drive my car. After that, I can be arrested, and ticketed for car theft and driving a car not registered in my name. I imagine that will also nullify my auto insurance for the car I apparently bought but don't own. They are not kidding---buyer beware!! BUY YOUR CAR SOMEWHERE ELSE!!!