AutoNationReviews of autonation.com

I bought a car here and I would say to avoid.. read my tips and this review is a post purchase over 1 year ago. I had posted on yelp only but will start to post on trustpilot. Purchased at AutoNation Honda Costa Mesa Spent 1-2 Weeks going back to service department to fix issue that they created. Sale guy disappear after he closes the sale and their is no other customer support to help. Simple inquiry will fall into black hole. PROS: 1. They will allow you to use CC if most of the transaction is cash. (Carmax, shift.com, carvana.com will not allow any CC charge). 2. Test drive any type of car that's on their lot. Sales guy usually not pushy. 3. Autonation fee is about 130 (shift.com fee is alot higher but you get personalized drop off/delivery service - you can read my review on shift) Cons: 1. Buying process will take the entire day (literally, I stayed there for 3 hours waiting for finance guy to do his song and dance). I paid cash and small amount on CC. I had opted out on extended warranty 2. Once the sale is done, you are on your own. Sales and Fleet manager will disappear and calling there .. you get bounced and no follow up. 3. Issues with vehicle: they pass you onto service department which is disconnected to sales department. If the deal was given from sales, make sure you get it in writing (their computer system does not show details on what was offered - free oil change, etc...) 4. This autonation only knows honda cars and if you buy european cars.. you're out of luck. the sales rep doesn't know product and the technicians can only do basic repairs. 5. Sales Manger (that sits at the corner near door) has ZERO customer service and really don't care about anyone. He doesn't go to greet you, thank you or help with any issues. They continue to pass the buck to the next department. The sales guy seems to be reluctant to ask to reduce price even if you find flaws on the car. 6. Carfax is not fully accurate, they have a auto detailer there that will fix blemishes and the sales person will not tell you if it was touched. Transparency of the vehicle is below 75% Overall, I would say.. avoid if possible.. 1. you can't really negotiate the price even if you find issues on the car 2. follow up is a bear... you will be pulling teeth and fighting for things that they did wrong initially. 3. Service department over worked or they can't follow up on all the inquires and issues. 4. Spam email - once they collect your info.. they will continue to spam email and I keep getting calls for warranty. Very annoying. Buying a car should be exciting and fun but they really made the entire experience horrible. Tips: 1. don't rely on yelp review .. check BBB for their complaint ratings (look for recent reviews on specific location) 2. have all in writing from 'manager' not sales guy 3. would avoid since follow up is really BAD 4. Trade in value less than what carvana or shift can offer This review is post sale purchase dated over a year ago. My post in Yelp was the original.

The worst experience i ever had! My name is Nicolae I baught a used car from them( Tesla) , fron Delray BMW. They told me the car have self driveing option. Becouse the info that they provide was rong inreturn the car. They told me they will return my monney back next day. Are 30 days since than and i didnt got my monney. They keep lie to me “ we will mail the check today”. They told me that like 3-4 times allready

This was one of the worst experience I have had in my life. Two alternators three batteries in they still do not know why my car would not hold a charge. My car has been going to this shop once a month since January and they still cannot tell me what the problem is. Oh yes they charge me to guess. There is no need to contact general managers district managers supervisors nobody care this is the poorest customer service I have ever ever had thank you Lisa thank you Amanda y'all tried but nothing was ever done. All I did was pay money problem never solved.

I was at the Sahara location for Auto-Nation Honda East, in Las Vegas. I couldn’t be happier with my purchase. I was treated fairly, respectfully and feel so blessed to have found “the one” there. I’m shocked at these reviews because My experiences there were both nothing close to the nightmares I have read about. If you’re in Vegas and looking for a good dealership and no bs...go see them!!

Recensione fatti auto In data 29 gennaio 2020 io e mia moglie abbiamo acquistato una macchina modello BMW X5 presso l'Autonation di Weast Palm Beach. L’auto è stata pagata 10.450 dollari più un’auto Nissan del valore di 3500 dollari e ulteriori 350 dollari di manutenzione. Preciso che l’auto ha da subito dato dei problemi. L'auto comperata all' Autonation si è fermata dopo circa 2/3 minuti dall’acquisto. Abbiamo chiesto immediatamente la sostituzione della BMW, la restituzione della Nissan oltre che della somma versata ma c'è stata praticamente negata . L'autoNational ha spiegato che il problema è cosa da poco: era entrata un po' di acqua nel motore in seguito al lavaggio da loro effettuato così la trattengono per sistemarla. Mi hanno garantito di stare tranquilli e che avrebbero risolto il problema in tre giorni. Dopo tre giorni infatti mi hanno chiamato per ritirare l'auto, lo stesso giorno la macchina ha iniziato a presentare altri difetti: è rumorosa. ho chiesto spiegazioni di questo rumore proveniente dal motore come se fosse un trattore e la risposta è che sarebbe andato via da solo e che non era niente. Io e mia moglie, poco convinti abbiamo richiesto nuovamente la restituzione dei soldi e della macchina ma il Manager me l’ha negata ancora una volta. Passati circa 7 giorni, io ho telefonato all’assistenza BMW in quanto l’auto aveva l’aria condizionata non funzionante ed il rumore del motore era diventato veramente forte, al limite dell’imbarazzo per strada e fissiamo un appuntamento presso la BMW di DEL RAY BEACH dove è stata trattenuta la macchina per molto tempo. L’auto viene riconsegnata ed il rumore al motore persisteva, così l’abbiamo riportata in officina. A questo punto è stata trattenuta nuovamente ma l’Autonation ha negato i lavori di riparazione al motore in garanzia in quanto, secondo loro, la stessa era scaduta. Navigando su internet è apparso un messaggio in cui si poteva scrivere una recensione sul concessionario da cui avevo acquistato l’auto e così ho scritto la recensione descrivendo tutta la verità sulla mia esperienza. Successivamente ho cercato di contattare tramite linkedin i dirigenti dell’autonation esponendo i fatti, dopo la pubblicazione della recensione e l’autonation si è resa disponibile per la risoluzione del rumore del motore mandando il carro attrezzi a rimorchiare l’auto, all’inizio di luglio (era un giovedì) è stata riportata l’auto e il sabato siamo andati io e la mia famiglia a Juppitel percorrendo circa 40 miglia. Al ritorno in autostrada, l’auto, presentava un rumore dal motore (come un boato), e si è fermata improvvisamente rischiando di essere travolti dagli altri veicoli. Siamo riusciti a ripartire con una velocità molto ridotta in quanto non entravano le marce e abbiamo subito contattato (tramite linkedin e telefono) sia l’autonation che la BMW senza ricevere risposta neppure il giorno seguente (domenica) pur essendo aperti al pubblico. Vista la disperazione ho modificato la mia recensione aggiungendo i nuovi fatti accaduti, citando sia autonation che bmw che non ci hanno riparato l’auto. Questa esperienza, del fermarsi l’auto all’improvviso, si è ripresentata altre volte precisamente 6 in tutto e le figlie di Alessio e la moglie Valentina da quel momento avevano il TERRORE di salire in macchina. Presi dalla disperazione, io e mia moglie, abbiamo deciso di svendere l’auto e ora viaggiamo con un’auto a noleggio. A seguito di tutti questi fatti, è stato contattato l’associazione dei consumatori per una conciliazione. Alessio Sundas - +39 3895330996

bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ? if you read their reviews they are known for scamming people I was scammed by the bmw encinitas , now no one will call me back ! i was told i would need brakes soon so i bought their maintenance package just to find out i did not need brakes . please read what other say here .

Chris was very professional and made me very comfortable..Thanks so much Chris Auto Nation in Columbus ga.. in he did a awesome job on my vehicle..Thank you so much for your professionalism during this time..

Tried to purchase a Lexus from the Volvo dealership in San Jose. Where do I start. First they wanted to charge me $750.00 to ship it to Reno Nevada, which I accepted because I didn't want to make the horrible trip to the Bat Area. It took six tries to get a final price. They wanted to charge me tax on the shipping. So when we finally got all that worked out, they sent the paperwork to the Mercedes dealer here in Reno. We were told by the salesman at Volvo the 5 day money back guarantee was valid. We went to sign the papers and they informed us the the 5 day money back guarantee does not work if you send the car out of state. So they want you to pay $40,000 for a car you haven't seen, and if there's something wrong with the car, your stuck with it. They sell cars all over the United States and offer shipping, but nowhere do they state the warranty is invalid if shipped out of state. Worst car buying experience of my life. Stay away from them.