AutofullReviews of autofull.com

Had the chair for 3 weeks now. Buying the chair was easy. Shipping was fast. My only complaint is the chair seat depth isn't as deep as I thought it would be, and the arm wrests wiggle a lot. Head/Neck rest side parts that can move in and out for support tend to open back up over time a lot. I just dont even use them now. I find myself sliding down and constantly repositioning myself in the chair. I sit with my back all the way to the back of the chair and as I do my work I just slide down. I have my complaints but its still a comfortable chair.

I have never in my life experienced customer service this awful. I have had a chair for just over 3 years, and it’s still in warranty. A part of it broke recently and I asked Autofull if because it is within warranty, I could get a replacement part for it. At first they were great, they were taking two days to respond but I could deal with it. Then all of a sudden they started talking about cushions. My issue was with the base of the chair. Okay, little mix up. I asked for a call, but I was ignored. Starting to get annoyed. Then they told me they can’t help me, but we can give you £40 compensation. I don’t want that, I want a phone call. They have ignored my request for a phone call AGAIN and are now saying yes we can actually do the replacement. If i get this replacement part I will be very surprised 🙄

I ordered a chair recently. It took them a week to tell me it wasn't in stock, and that was only after I wrote to them. They offered me a €10 discount if I waited 1.5 months. I don't recommend dealing with this company at all; their service is just awful.

High Quality Chair, exactly as described. I would only hesitate to buy again as the seat was firmer than I would have liked. While very sturdy in construction, with quality materials, I am 189 cm tall and around 140 kilos, fit well, almost perfect, but the seat needs more padding for extremely tall people.

Overall I am totally happy with my new chair. I have only a couple of complaint. The first one is, when I purchased the chair online, I had no ideal how it was being sent, UPS, FEDEX, etc plus had no ideal when I could expect it. It was nice and easy to put together except for the money I spent, they could have gave an extra screw in the bag. All mine were there except one screw, so I just went to Home Depot and picked it up. Last I'm a big guy and only had the chair a week, but it's starting to squeak when I lean back.

Heads up, very long review but necessary…. This company is VERY hard to work with and I would give it zero stars if I could😭. The chair is pretty comfy but I don’t even know where to start with the support. I ordered a grey C3 chair off amazon and ended up receiving a “new model” which was different from the listing photos but also completely fine with me because I happen to like it way more. It has metal chair legs, a wider and flatter seat for more room, and there are no holes in the headrest. I wanted to get a matching pink one for my wife and I’s gaming set up as a surprise and Amazon sent me the wrong color completely, so I returned that and ordered a pink one directly from AutoFull website. I have been emailing and asking the customer support since I bought the chair if it was going to be the new model and if it would resemble the same chair I got from Amazon, I even provided photos. I have to wait for an entire day just for a response and when I get the response it only answers a small portion of what I’m asking, very dodgy replies. Seriously how hard is it to tell me if the chair will arrive as a new model or the previous model? Fast forward a few days, still no direct answer, I receive the chair and unbox it to find the previous model. Looks completely different from the grey one that I already have fully assembled. The chair is still usable but it’s so frustrating know that this was all supposed to be a surprise for my wife and we were supposed to have matching style chairs, and now they’re completely different, just looks super odd and kills the hype about the whole thing. Not to mention the pink one looks so much more uncomfortable then the grey one I have. I would provide pictures here but unfortunately I doesn’t give me an option. In the end, they tell me, “Hello, Thanks for your reply. Sorry for the late reply. The pink one is not upgrade and we just update the chairs of certain colors.” —🤦‍♂️🤦‍♂️ So tell me why I also received an email from them saying that the pink chair I ordered with my provided order number was the upgraded one. “Hello, Thanks for your reply. It is upgrade chair. Thanks, AutoFull”—🤨 whattt?!? Make it make sense😭 This company needs to update photos and give model options to choose from before selling them to the public cause it’s very misleading. I’m not saying don’t buy the chair but you better hope it’s a “new model” if you do because if that’s what you’re expecting chances are you’re probably not going to get it, and you’re going to go through hell and back trying to find any answers about it. THE WORST CUSTOMER IN HUMAN HISTORY I CANT STRESS THAT ENOUGH!! 😭

I love the chair! Shipping is excellent and fast, about a week to the East Coast. I had some time to use it this week and it's very comfortable.

On September 19, 2025, I decided to purchase the AutoFull G7 Ergonomic Gaming Chair after doing some careful research. I came across many positive reviews on YouTube, social media, and from friends who recommended AutoFull, especially if you're willing to invest in a branded gaming chair. I was excited to try it out, hoping to enjoy both work and leisure in comfort. However, after just over a month—one month and three days—I was disappointed to find that the chair hadn’t arrived yet, and I hadn't received any support from customer service to help me resolve the issue. Their refund policies are quite strict, so I’d suggest being cautious if you don't live near a big city, as they seem to avoid responsibility for shipping problems outside major areas.