AutofullReviews of autofull.com

I bought the AutoFull M6 Ultra 2.0 expecting a real back massage function. The backrest module doesn't massage at all — it only vibrates. My first email to support went unanswered for 8 days. When they finally replied, they said the vibration is "by design" and that the backrest module cannot be replaced separately — despite the chair having a 3-year warranty. And the massage isn't the only problem. The chair just isn't comfortable: the seat has hard plastic parts in it, and you have to keep shifting around to find a position that doesn't hurt — and I'm not even a heavy person. When I asked to return it, they refused because their 1-month return window had passed, and instead offered me compensation amounts to keep the chair. I declined — what I wanted was to return it, not a discount on a product that doesn't work as advertised and isn't comfortable to sit in. If the massage feature or long-term comfort matter to you, look elsewhere.

Købte en stol i juli og modtog den med et ødelagt armlæn. Skriv til supporten og fik besked om, at jeg ville få tilsend en erstatning, men at der var en leveringstid på omkring 70 dage. Her mere end 100 dage senere har jeg intet modtaget og intet hørt og supporten svarer ikke. Lad være med at købe en stol, med mindre du vil risikere at spilde penge, hvis noget er i stykker. Min søn brugte alle sine opsparede penge på denne stol, så han er helt knust.

Could not return the chair because box is missing.

Overall, the chair is excellent and I really like it. I purchased it on Amazon in 2024, so it is still under warranty. There is, however, an important issue with the product description: the model is advertised as having a **tilt/rocking mechanism**, but in reality it does not have one. At first, this was not a feature I particularly cared about, so I had no reason to check it. When I eventually needed it, I discovered that the mechanism simply wasn't there. I contacted Amazon, who checked the matter and confirmed that there was indeed an error in the product description. They offered me a return, which was fair enough. However, I actually like the chair and need it, so I preferred to look for another solution and was put in contact with customer support. After waiting approximately **10 days and eventually having to chase them myself for an update**, I finally received the following response: > “Unfortunately, after checking with the factory and warehouse, we were informed that the free-rocking frame is currently out of stock.” I completely understand that a replacement part may be temporarily unavailable. What I find disappointing is that, ultimately, the solution offered is simply to tell the customer that nothing can be done. And this goes beyond this particular chair or this particular company. **People are increasingly tired of having to chase customer support just to get answers about problems they did not cause themselves.** Ten days without any proactive update, followed by a response that essentially leaves the customer with the original problem, is not what I would consider good customer service. The chair itself remains an excellent product and, if it weren't for this discrepancy between what is advertised and what is actually supplied, my review would be decidedly positive. But good customer service should not simply consist of apologising when there is no solution available. It should mean **taking ownership of the problem and following it through to a resolution**, rather than waiting for the customer to repeatedly ask for updates. La sedia, nel complesso, è ottima e mi piace molto. L'ho acquistata su Amazon nel 2024 ed è quindi ancora in garanzia. C'è però un problema importante nella descrizione del prodotto: il modello viene indicato come **basculante**, ma in realtà non è dotato del relativo meccanismo. Inizialmente non era una funzione che mi interessava particolarmente, quindi non avevo motivo di verificarla. Quando però ne ho avuto necessità, ho scoperto che il meccanismo semplicemente non c'è. Ho contattato Amazon, che ha verificato e confermato l'errore nella descrizione, proponendomi correttamente il reso. Il problema è che la sedia mi piace e mi serve, quindi ho preferito cercare una soluzione diversa e sono stato messo in contatto con l'assistenza. Dopo aver atteso circa **10 giorni e aver dovuto sollecitare io stesso per avere un aggiornamento**, mi è stato finalmente risposto: > “Purtroppo, dopo aver verificato con lo stabilimento e il magazzino, ci è stato comunicato che il telaio a oscillazione libera è esaurito.” Capisco perfettamente che un ricambio possa essere temporaneamente non disponibile. Quello che trovo poco accettabile è che, alla fine, la soluzione sia semplicemente comunicare al cliente che il problema non può essere risolto. E qui il discorso va oltre questa specifica sedia o questo specifico produttore. **Siamo sempre più saturi di dover rincorrere le assistenze per ottenere risposte su problemi che non abbiamo causato noi.** Dieci giorni di attesa, peraltro senza un aggiornamento spontaneo, e poi una risposta che in sostanza lascia il cliente con il problema iniziale. La sedia resta un ottimo prodotto e, se non fosse per questa discrepanza tra quanto dichiarato e quanto effettivamente fornito, la mia valutazione sarebbe decisamente positiva. Ma un'assistenza clienti efficace non dovrebbe limitarsi a scusarsi quando non può offrire una soluzione: dovrebbe soprattutto **farsi carico del problema e seguirlo fino a una conclusione**, senza aspettare che sia il cliente a dover continuamente chiedere aggiornamenti.

The ventilation is weak That's what I liked about the M6 "Advanced". The new one just makes a lot of noise with almost no ventilation

Ich habe mir Anfang des Jahres (2026) den Autofull G7 geholt, da ich viel im homeoffice bin und auch in meiner Freizeit viel am PC bin. Erhofft habe ich mir einen angenehmen ergonomischen gaming Stuhl, was raus kam nach ca. 4 Monaten war: helles quietschen und die Armauflagen wackelten extrem (bei normaler nutzung). Schrauben fest drehen nutze nichts gegen das quietschen - mit den armlehnen hätte ich mich abgefunden, dass diese wackeln, aber dennoch erwarte ich für 566€ mehr - vor allem auch mehr Kundenservice!! Mitte Juni 2026 habe ich Autofull geschrieben mit Bildern und Videos - bislang (Stand 31. Juli 2026) habe ich keine Antwort erhalten. Gott sei dank habe ich den Stuhl auf amazon gekauft, dem Kundenservice von amazon habe ich alles erläutert und der Stuhl wird Mitte August endlich von einem Spediteur abgeholt und ich bekomme hoffentlich den kompletten betrag erstattet. !!Nie wieder würde ich einen Autofull für den Preis und Kundenservice kaufen!!

Alors du principe où ils essaient de vider votre carte de crédit… ils se permettent de facturer à tout vas, au final j’ai reçu la chaise… plutôt le truc en plastique de mauvaise qualité. Ça ne respire pas la qualité, c’est petit très inconfortable et honnêtement gadgets inutiles, j’ai repris ma bonne vielle noblechair édition limitée sans trucs électriques et je suis aux anges. C’est tellement le bazard pour la renvoyé que je l’ai donnée à ma filleule qui fait 1m55 pour elle ça va le truc c’est sue je ne fait que 1m75… totalement inconfortable. Donc publicité mensongère émises pas des influenceurs

The chair developed a defect within the warranty period, and what should have been a straightforward repair or refund turned into a week-long buffoonery. It started with an offer of just 10% compensation and a 70-day wait. When I pushed back, they offered to send me a second-hand chair so I could replace the part myself. After more back-and-forth, the offer slowly crept up: 15%, then 50%, then 70%, and finally settled at €500 (about 83% of the purchase price) but only after persistent follow-up on my end. Every step of this process felt like it was designed to wear the customer down through delay and incremental, inadequate offers, rather than resolving a legitimate warranty issue properly the first time from the beginning. If you're considering AutoFull, know that a warranty claim will take persistence to resolve fairly. they try their absolute best to piss you off with the worst offers, hoping you are uninformed on the EU customer law. This is the absolute worst company i have ever dealt with. The chinese chair wasn't worth 600 euro's, so what is worth this amount money you may ask? Well... Certainly not the customer service. Do not buy from this company.