Vigilante C.
I’ve never been so disappointed in my life. I really felt like I was being conned from the moment Peter at AuthenticWatches opened his mouth,
Be careful, my experience with Authentic Watches is the worst consumer experience that I have had in my 56 years on this planet. Thank you Omega Sydney fixing my watch for free in 2 days despite it being sold to me with no Omega warranty.Thank you for also telling me that the internal mechanism of my watch was from an earlier model watch. I had a basic technical problem that could have been handled in 10 minutes, if somebody at Authentic Watches had some common sense and a genuine desire to assist me. Rather I was exposed to endless rhetoric and half truths, over statements as to the prowess of Authentic Watches. As well as endless references to the highly regarded the Authentic Watches 6 year guarantee is held by the industry, ‘better than manufacturers in some cases’ , well that is on the extreme end of creative. The warranty is not global and requires you to send the watch back to them so they can then extort additional charges from you , hold your watch ransom, and put your valuable watch at the mercy of air flights connections and customs AGAIN. Then I was treated to a verbal ‘magic show’ where Peter used every contrived and self serving cliche to give the impression that Authentic Watches were not as bad as they clearly are, it’s the let’s distract you away from this ridiculous condition and requirement and pretend we really are good operators . Everything designed to give the illusion that they are authorised dealers of luxury brands, from the name right through to the rhetoric and when challenged the well worn strategy of deny, deny, deny. Authentic Watches claim they are legitimate but scratch the surface, on the internet many sellers products that might appear the same as what is available at the authorised dealer retail outlets but is quite often product that has been in the store for longer than you would expect and like my experience has outdated component like the situation with my watch which Omega, Sydney, Martin Place confirmed has an older model mechanism. Apparently mismatching parts can effect reliability and accuracy of the timepiece.When you go to make a warranty claim you then realise that the Authentic Warranty that they present as superior to the manufacturers warranty by offering an additional year, but want they don’t tell you is that any attempt to make a successful claim under warranty will be futile as the warranty is a pretend warranty in relating covering nothing that you need and impossible to comply with where all the effort and expense sits with the customer, it’s an absolute disgrace. These guys are opportunistic snake oil salesmen. Don’t give them the time of day, let alone thousands of dollars. I’m amazed these guys aren’t locked up. I’ve had 2 purchases thus year an Omega and a Rolex, one lasted two weeks the other 4 weeks before failing, literally falling apart. After taking the watches to the authorised Omega and Rolex dealers the feedback was the same: old stock, not serviced or correctly prepared for sale, but most concerning evidence of dated and components and the substitution of components with inferior parts was a common topic of lengthy discussion on each occasion. Both Rolex and Omega have had reason to advise me to be wary of poor pre delivery and mismatched parts when buying online Never Again, Authentic Warches.