AuthenticWatches.comReviews of authenticwatches.com

I bought a watch for my wife and a year later wanted to trade up to a different one. Paid $5000. They offered $2000 trade up. These people suck, sales support are F'ed up. Go to Bobs, they're honest, reputable. Anyone else.

Beware of this company. I purchased a Rolex watch from Authentic Watches. It had to be wound daily even though it's a self wind watch. After 2 years, it was losing hours of time. I sent it for repair since I had bought the Silver Protection Plan. They had it for 8 weeks. The day I received it back, I wore it for 6 1/2 hours and it lost over 2 hours. They claim they fixed it and tested it before sending it back. If you buy from them, don't bother with the protection plan. They don't stand behind it.

I purchased a Tag Heuer Carrera watch from them, five months later condensation started building up inside of the watch and it quit working I took it to a local dealer who recommended I take it to another local watch repair shop. The technician opened it up and said that it was missing some parts, he also said that the watch was several years old and possibly used before I bought it. He also said all the interior workings of the watch were dry and lacked lubricant, probably from sitting around for years. That repair cost me $650, he didn’t have all the correct parts to fix it properly. I sent the watch back to authenticwatches.com, they refused to honor the two-year warranty they boosted about, they claimed that the watch had seen some sort of impact which caused the problems, which was false. They wanted to try and charge me $650 to repair it rather than standby their warranty. The watch was either used or very old Don’t trust this company

I have purchased FOUR high end watches (Cartier - Breitling - Glashutte - Ulysse Nardin) from Authentic Watches. All have been EXACTLY as described and shipping was lickity split.. NO ISSUES. AW is my preferred vendor for high end timepieces. Have a nice day.

Great deal on new Breitling with overnight delivery. Customer service was easily accessible for questions and super-helpful, Overall a wonderful experience

I was going to purchase a Rolex from them today. After reading the reviews and from a previous experience I can tell you this. 1. They do not stand by their warranties. They will tell you the watch needs an entire overhaul rather than warranting the watch to get out of losing any money. Thats a very shady tactic, that no reputable company would do, especially when buying a "New" watch from them. 2. Their watches seem to all be refurbished or at the least very "gray" market. If they send you a watch and it's not what is explained in the photos, they will charge you a restocking fee or claim you damaged their watch... which is a HUGE RED FLAG for any sort of business. Call around to any reputable watch dealer and you will see this is totally not the norm and a way of making money off customers they are deceiving. Any reputable company will stand by their product and services, if they don't that's just the tip of the iceberg on everything else, they are doing shady. Having to send a brand-new watch back because it's been misrepresented, had a damaged "new" box or is not working properly is 1000% the fault of the company... There is no way around that. 3. Finally, their customer service. I spoke with 3 different reps that gave me 3 different restocking amounts... I know it's hard to believe, but I recorded the phone call so there would be no question. That was all within about a 20 min phone call. When you order the watch, they ask for a deposit, when they find the watch, they don't call you more than one time maybe, don't leave a voicemail and will send you an email. If for some reason you don't respond to the email they will not call again, like any reputable company would do to take care of their customers, they just move on, then try to charge you more as time going on to buy the same watch at the price point, they originally quoted. Thats an extremely dishonest and deceptive way to do business. With the paper trail, conversations and recorded phone call it will be very easy to really broadcast this companies' true colors. Stear clear of this company! They are very deceptive, misleading, non-ethical and have the worst customer service I've ever dealt with in the world of luxury watches. You can get far, far better service going nearly anywhere else that sells luxury watches and truly takes care of their customers. If you're reading this, I'm sure it's not the only complaint like this, but this company truly needs to be made an example of and with the amount of people they have ripped off, it will happen sooner than later.

Bought a Rolex from them. Bought their Platinum Warranty. Spent over $80.00 to ship the watch to them and reverse shipping. They sent me a bill for $850 even though I bought their platinum warranty. Obviously, they don’t understand what a warranty means. I would give them 0 stars if I could. If I was you, I wouldn’t order anything from this company

I’ve purchased two watches from this company in the past. All I’m going to say is DO NOT BUY ANYTHING FROM THEM. THEY ARE TERRIBLE BUSINESS PEOPLE.