AuthenticWatches.com offers free overnight shipping & lowest prices on all swiss luxury watches such as TAG Heuer, Rolex, Longines, Breitling, Omega and more...
AuthenticWatches.com (authenticwatches.com) has 390 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
authenticwatches.com
Category
Jewelry & Watches
Location
Moorpark, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 8% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Beware of this company. I purchased a Rolex watch from Authentic Watches. It had to be wound daily even though it's a self wind watch. After 2 years, it was losing hours of time. I sent it for repair since I had bought the Silver Protection Plan. They had it for 8 weeks. The day I received it back, I wore it for 6 1/2 hours and it lost over 2 hours. They claim they fixed it and tested it before sending it back. If you buy from them, don't bother with the protection plan. They don't stand behind it.
SH
SH
DO NOT BUY A WATCH HERE IF IT IS MORE…
DO NOT BUY A WATCH HERE IF IT IS MORE THAN $10,000. I bought a "new" Panerai 616. It arrived with a damaged box, no tags or stickers, and a scratch on the bezel. When I called to complain, I was told that I could exchange the watch for something else, or since it is more than $10,000, I could return it with a 10% restocking fee. I argued that this was clearly a display model and not a new watch. They said that since it was not owned by anyone, it was considered new, and refused to waive their restocking fee. I own more than a dozen pieces and have not had this experience elsewhere. I'm giving this review 2 stars since the piece is genuine.
Response from AuthenticWatches.comFeb 17, 2021
The watch was sold as advertised. During the checkout phase online, the customer checked a box via clickwrap and agreed to our polices which can be found on our website at:
https://www.authenticwatches.com/info.html
DE
debbie
PLEASE READ AND THEN DECIDE TO BUY
I'm here to share what happened with me.I ordered a watch and less then a year after I received it it stopped working first the second hand was jumping wild then it came to a complete stop. Now after spending alot on a watch and less then a year later it just stops oh well at least its under the warranty so I sent it back costing 50 bucks just for shipping.After about 6 weeks i call them up to see where their holding they tell me it needs routine cleaning for another 150 well to charge me 200 bucks to fix a watch less then a year after reicieving is really bad especially when nearly every watchmaker would do it for 120 with shipping here 150 plus 50 shipping they ultimatly went down to 100 bucks so 150 total well for getting something costly dont do it by some company selling old overstocked watches pay the extra money. I didnt give one star because they did write in the fine print that this can happen and the worker on the phone told me it happened to him too and it can happen TO YOU TOO. All these 5 star reviews are about the people that had no problem. But be warned you must see how a company reacts when things don’t go their way. when everything goes good doesent tell you much you must look at the reviewes to see when there was a problem, how the company reacts and l did not find not ONE review of someone that had a problem and how helpful they were BECAUSE THEY ARE NOT. Dear authentic watches if your selling high end watches you should do much better. So here is my advise to all you people out there if your looking to buy watch pay a drop more go to someone who is a certified seller selling new stock from the company where you can have a factory warranty and if you bought already when it breaks dont send it into them so they can take more of your money, go to your local jeweler AND IT WILL BE EASY CHEAPER AND MORE FRIENDLY FIX much quicker I dont think the company did anything wrong I'm just trying to let you know how this company works their cheaper prices are by buying overstock not being authorized no customer service and overcharged when it breaks to fix. Please shop smartly.
CL
Christopher L.
To whom it may concern
To whom it may concern
Authentic watches is very trustworthy and always deliver in time as promised
and price is also always value for money.
I have been buying from them for many years ever when i stop for a few years i still always recieved christmas card and other greeting.They always treasure their customer kowning one day they still come back and buy from them again. Again and again.
Response from AuthenticWatches.comOct 27, 2020
Based on the comment itself, we presume this star-rating was accidentally entered as two stars while intended to be 5.
MF
Mike F.
The watch wasn't sized correctly.
The watch wasn't sized correctly.. had to go to a local Breitling store to get it sized correctly.. I wasted half a day doing that .. also not sure if it's real .. it comes with paperwork saying it is but my friend just bought one a the jewelry store and his has a electronic warranty that is put into a Breitling computer that starts the warranty from date of purchase... so there is some doubt in my mind that it's authentic ..
Response from AuthenticWatches.comOct 23, 2020
We are sorry to hear you are so dissatisfied with your experience. We do indeed offer sizing, however, you had asked that his watch be sized to 8". The watch would just barely fit an 8-inch wrist as-is, and therefore was noted that sizing is not required.
We are sorry that it took half a day to have the bracelet resized. To add or remove one link would require unscrewing 4 screws with a jeweler's screwdriver.
With regard to authenticity, the timepiece is, of course, 100% authentic (as evidenced by the fact that a "Breitling Store" sized it for you; they don't size inauthentic timepieces). If you have any doubts about authenticity, the main Breitling HQ is in your area (in Danbury CT) and we enthusiastically encourage you to have your timepiece authenticated there for peace of mind. We will be happy to provide you with their address.
No watch seller online (anywhere in the world) can offer a manufacturer's warranty, including us. This is indeed posted in our warranty policies linked to on every single page of our website, including search pages:
https://www.authenticwatches.com/authenticwatches-warranty.html
No new watch purchased online, through any vendor, through any sales channel, through any outlet, at any time, will come with a manufacturer's warranty, without exception. Had your friend purchased the exact same model, he would pay $4200 + tax for the item you paid $2875 for.
We are sorry you feel dissatisfied enough to have left such a poor review. Please feel free to contact us if you have any questions or require any assistance in any way. Thank you.
RA
RENE A.
Not an authorized retailer.
There should be a buyers beware notice such as “We are not authorized retailers. We are wholesalers. You will not have factory warranty or be able to register product with maker.”
Response from AuthenticWatches.comOct 23, 2020
We are sorry to hear that you are displeased. No dealer that sells watches online at a discounted price, without exception, is an authorized retailer. No online dealer can offer a manufacturer warranty, without exception. We do indeed post all of this in our policies, and our system does not allow for checkout until these are reviewed and agreed to. There is no such thing as purchasing from an authorized dealer for discounts remotely close to as substantial as we can offer. In your case, you paid $1,175 for your timepiece. Had you purchased at an authorized retailer, you would have paid $2,000 + your local sales tax of 8.25% for a total of $2,165. This brought your total savings to almost $1000; almost 50% off what you would pay at an "authorized" dealer. The sole trade-off is that your warranty is through us rather than getting the manufacturer's 2 year warranty. Assuming the worst-case-scenario... do you believe that your timepiece will require a service that costs more than $1000 in the next two years which Oris would have covered that our warranty will not? Again, we are sorry to hear that you are upset and welcome you to contact us if we can assist in alleviating any of your concerns. We do want to clarify that we do indeed state that we are not authorized dealers in our policies...we just don't feel this to be a "warning" of any sort, as no one online is.
HP
Hristian P.
The diamond which i bought was not in…
The diamond which i bought was not in one size and the purity was not so good. I mean that ear rings which I bought was in different size. This wasn't explain in advance. And purity is different for every ring. I am sorry to write this, but I am really disappointed.
Response from AuthenticWatches.comOct 15, 2020
We are sorry to hear that you are disappointed. The size and quality of the diamond was indeed as advertised. The diamond you chose was listed as Color: H-I, Inclusions: I2-I3. This was advertised to be a diamond with the very noticable inclusions you are referencing, and was also priced as such. We do apologize for any inconvenience, and we offer a 30 day return policy if you are unsatisifed.
MR
Mark R. R.
Ordered a watch band and 7 months later…
Ordered a watch band and 7 months later had to re-order. Purchased a different band just to be able to wear my Tag until the re-ordered band is delivered supposedly around February.
