AuthenticWatches.comReviews of authenticwatches.com

I purchased my first watch from Authentic Watches, which was a Tag Heuer Carrera Sport. When the watch arrived, the date would move to a white space, and so I requested an exchange. Their service department emailed me back stating that they felt this was a very easy fix and could repair it in a couple of days and get it back to me, so instead of an exchange, I agreed to have it repaired. After they received the watch they then didn't communicate to me until I emailed them to find out the status and whether or not they received my return. They acknowledged the return and then stated they would give me an update as soon as the service department had one. More time went by and I had to email them again only to get an update that they had sent the watch to the manufacturer for repair! They estimated 6 weeks, but then the whole thing kept being delayed with them giving me continuous future dates for the return of the watch. I then requested another exchange or refund since I've never even gotten to wear it, and they refused saying it was at the manufacturer being repaired and they would return it as soon as possible. This week I received the watch after 4 months only to find out it has the EXACT same problem I sent it to them for originally. I don't know what to think, but I'm left with the feeling that I've been scammed. I've written an email to Authentic Watches once again requesting a refund. To be clear, I have nothing against the company, and I'm writing exactly what has happened in my experience. The watch cost almost $5K, so this is not just a small gripe as I have a large vested interest in this transaction succeeding. In fact, if they would just give me a working watch, I'd still take an exchange, but my worry now is that I've lost all confidence because of the track record so far, so I want to see what happens next, and I'll share those details here once I hear back from them. Update 12/4/2021: Authentic Watches contacted me today and they apologized for all the problems I've been having. They also explained that they have to follow the processes from the manufacturer, which makes sense that they don't control that. What they've offered to do is email me a shipping label and they will have the watch movement replaced completely to fix my problem. They also said that they would expedite this within 1-2 weeks. I'm updating the stars to 3 stars. If this finishes as they've committed to me then I'll update the final rating for working with them. I'm also changing the title as I don't think I'm being scammed anymore. The sales rep Matt that contacted me seemed very forthcoming and had a willingness to help me fix this asap. I've always thought that there will always be problems that happen, but more important is how a company deals with those problems. My confidence is returning, but still need to see how things finish up. Update 12/26/2021: I've received my watch back and I'm very happy to say that it's fully fixed. The service center replaced the entire mechanism and it's working as it should be. While I'm not necessarily happy about certain aspects, I will admit that Authentic Watches has done what they promised me. If I were to sum the entire experience up, I would say the following: 1. If you do buy a watch from authentic watches, take a couple days after you receive it to verify everything is functioning perfectly before taking off all the labels, etc. If there is something wrong, then just return or exchange it within their timeframe as you don't want to end up in extended repairs like I did after buying a new watch. It's just not worth it. 2. If you do need to communicate about your watch, be sure to talk to the sales group, as they were the most helpful in getting everything resolved for me. The service group merely works with the vendor service centers, and so they really cannot guarantee anything they've told you until the service centers are able to look at your watch and report back to them anyway. I'm increasing my final score to a 4 since Authentic Watches did provide an authentic Tag Heuer that they will repair at the official service center properly, but be careful with your communication with their service department, because they're limited in what they can promise you anyway. If you're not happy with your purchase, then talk to the sales department and simply exchange or return your watch and they will handle things much faster.

Purchased a great new Breitling. Fast and great service.

My first experience with this company has been great. I have received emails from them checking to see how I’m enjoying my watch and if there’s anything they can help me with. Also, the prices are very reasonable.

The response by the company was good. Each email took between 1 hour and 24 hours to respond, I appreciated that. They answered my questions and shipping happened quickly. I used the bank wire option and I was hesitant about sending my money, but they were good about responding to my concerns and I got the discount for using bank wire. When I received the Datejust, some of the 4 center links already had slight hairline scuffs on them. It was only visible in daylight and it would cost more to send it back and have another one sent out than to just have it polished myself, so I did not send it back and that is why they lost one star. It was sold as brand new, not a dealer worn or slightly used watch, so I was disappointed. However, as I said, they were small and I could have them easily polished so it was not worth the hassle to send it back and incur fees. The watch works well, it was slow the first few months I wore it. The more I wore it, the better time it kept. I am very happy with the watch and their customer service by email even during COVID times. I was just slightly saddened that it had some hairline scratches, when sold as a new watch.

Ordered 2 watches, both arrived in good condition in a timely fashion. Prices and watches were as expected. This was my third time ordering from authentic watches and it has always been like this. I’m giving a four star review instead of five based on prices being a little higher then at an AD but this is to be expected from a Grey market dealer. I would recommend this store.

The experience is fine

Hello, I bought a Tag from your company a few years ago and only had to send in to Tag to get battery changed which was quite expensive and definitely not your problem. I'm reading all of the negative reviews and I'm a little apprehensive about buying a watch again. I'm interested in your gold watches for approximately $3.6K CDN at current exchange rates. The Tag I received is still awesome and in great shape and I'm still happy with my purchase. I'm just not sure if all these positive reviews are authentic. Thank you, E.M.F. , Medicine Hat, Alberta, Canada

The watch was beautiful and everything I expected. The purchase, not so much. Why in the world wouldn’t you take a CC payment on your website. Extremely inconvenient and delayed my purchase by a few days. Bank charges are a price of doing business.