Daniel M.
Stay Away
I ordered a watch during their Black Friday Deal with overnight delivery. The delivery took 5 days and it was not the right watch. When I called to complain I was told that the watch they sent me was in fact more expensive than the one I had ordered and that I should be happy. I asked to exchange it for the one I ordered, to which they responded that they don't actually have it. When I asked to exchange it for another one (same price as the one they sent) they refused. They also said that they paid less for the watch I received than the watch I was asking to exchange it for (even though they are listed as the same price on their website) and therefore could not exchange them. They said all I can have is the watch they sent me or my money back. Given that their Black Friday sale is over a refund wouldn't help me. If they were willing to let me keep the watch they say is worth more, why wouldn't they exchange it for something that is the same price. Obviously the watch they sent me and said I can keep is not worth as much as they say it is. Furthermore, the manager, Peter Grant, is extremely rude. I don't think I've ever been spoken to that way over the phone by a customer service representative, let alone manager. He continues to pretend that I asked for credit, when in fact I asked for an exchange. The "credit in excess" had already been given when they said I could keep the "more expensive" watch. Either he can't add or he is lying. I've since asked for a refund. They sent me a return label that can only be used for 48hrs and can only be dropped off at at a specific Fedex miles away from my apartment. They say if I don't return it by then, I will have to pay for shipping. These people are thieves. Stay away.
Response from AuthenticWatches.comDec 5, 2020
We are sorry to hear that this client is displeased with the item he received. We have offered a full refund or exchange. The client has requested that we issue store credit in excess of what he has paid. Regrettably, we are unable to issue credit for amount higher than that paid. We apologize again for any inconvenience.