AutelReviews of autel.com

Köpte Ultra från Autel Sverige. Funkar kanon bra. Bra kundsupport. Skalle vara sjysst om de kunde erbjuda deras lojala kunder någon rabatt på uppdateringen.

Bought autel tpms sensors and replaced in all four wheels 3 months later 2 are faulty needing replacing at my cost which mot due soon, steer clear avoid avoid avoid less hassle

4 years ago I was doing very good. When Biden got elected prices started going up a lot and I started noticing a lot less work coming in. I went from doing very well to having no work and literally only 5k in the bank. Ive been a commercial drone pilot for a while now and I got a job offer for a busy company doing roof inspections but I needed a thermal cam drone which I did not have., My wife is not working because she is recovering from a bad accident. I also have two sons in school. So the house rests on me alone. I got this job offer but needed then drone as I mentioned and after talking with my wife we decided to spend the saving on an autel 640T. I was so excited when I got it. While the batteries were charging I was perusing through the remote settings and decided to set a 6 digit pass code so the boys couldn't get into the drone while I was out. Of course they will be tempted to fly it and I could not take a chance., I used the same pass code I use on everything. You have to type the code twice before the controller (android) accepts it. There is no way I typed in the wrong code. After the batteries charged I went to fly the drone for the first time and could not get past the lock screen. It was telling me I was typing in the wrong code. I for sure was not. It kept locking me out. Now I know there is a software issue. I also noticed the remote doing weird things when I turned it on. It would get stuck on a beep and I would have to turn it off and on again. Not sure if it was related. So I contacted Autel and they told me to send the remote in. Just the remote. Noit the whole rig. I asked them for a label to send it because I had noi even flown this drone yet and its already not working? I figured its on them since the drone is brand new. I got no response on the label and could not wait as I had jobs coming up this week. Now remember, Im out of work, just spent my entire savings on this drone and now I have to pay $50 out of pocket to ship the controller to them, At this point Im hoping they reimburse me. But it gets worse.  So They receive the controller. "Richard" says we will send you a replacement. As you can see he mentions 2 times in the emails. Then I get an email AFTER I already paid $50 to send in the remote that all I had to do was follow these instructions.This was obviously not correct, Then I bet this email from another person saying I have to send the drone in too..  ON MY DIME.. Which would have cost close to over $100.Now Im pissed. At this point I have missed 1 day of my new job due to not having the drone with a thermal cam. They should have taken a credit cards number from me; Put an $1100 hold on it and overnighted me a new one. Then if I didnt send the other one they could charge me. But instead they are making me go through all this. BUT IT GETS WAY WORSE.They email me back calling me "Bob", thats not my name. And saying it wont be done until next week. Im thinking "done what"? Richard said they are swapping it out. How long does it take to put a controller in a box and print out a shipping label. Now Im furious (But still being nice to them) and I call. Richard pretends to be sympathetic when I truthfully tell him Im missing work and Dont know how Im going to make mortgage next month., I was counting on these roof inspections. He assured me it would get sorted.  Then about 30 min later I get an email saying "its done being repaired", Im thinking to myself "repaired". SO THERE WAS SOMETHING WRONG WITH MY BRAND NEW REMOTE. THEN THE EMAIL SAYS "ALL YOU HAVE TO DO IS PAY THE INVOICE AND WE WILL SHIP IT TODAY. IT ALSO SAYS THBEY GAVE ME A 50% DISCOUNT!!! HOW NICE OF THEM (SARASM). They WERE gonna charge me $500 to fix a brand new remote I got a week ago that doesn't have 1 single flight on it. Now they are refusing to give me my controller back. I have no money. Im broke., . And today I was let go from the new job because I do not have a drone to use. He ended up hiring someone else. So because of Autel I have lost my job, Have no working drone, and could be homeless by next month.  EDIT DEC 9TH. Finally after filing a report with the better business bureau they overnighted me my controller "fixed". Or so they said. I received back a used controller with a dial knob that adjusts the gimbal broken. And two scratches on the back on the controller. My dials worked fine when I sent it to them. It was brand new. Not one single flight on it. So now I have a used controller that has a broken gible adjustment dial. I'm so depressed and i feel so taken advantage of. This is the Chinese business model. They are a cruel and selfish people. I found out today that in China if someone accidently hits you with their car they will intentionally back up over you to make sure you are dead because in China if you hit someone and cripple them you are responsible to pay for their care for life. But if they die you only have to pay once for a funeral. Thats how these people are. VERY selfish

I have never been happy happy with the assistanceer I and me received from Jodie ! It made my life a lot easier and I have never in my life received such amazing customer service . It was pleasure to deal with so kind and supportive experience.he sounds like a great guy

I just had a great experience with tech support. Jodie assisted me to update software, which I was not able to do online. The process was smooth, efficient and seamless. Jodie was attentive, courteous, helpful, and entertaining. It was just the type of interaction that I needed on a busy day!

A few weeks we had this Autel Ultra Maxy the best tool you can buy on the market as they say! I tried on every car like VW Group, Mercedes, and BMW and to be surprised that this diagnostic purchase from Euro car Parts UK diagnostic could not delete the faults from a full scan on the VW TIGUAN 2017 model I had to click on each module to delete it. We have problems with iCloud sending customers' reports and many more to add but this is one of the shame not to perform delete faults from the car

Purchased 19/9/23 the AUTEL ML629 professional scan tool. Turns out doesn't work for my make/model of car. Contacted support 20/9/23 and got a ticket number. 25/9/23 emailed support and sales advising no response from support and that I wanted to return the unit. (26/9/23 Stacey emailed asking for serial number and errors. 9/10/23 Stacey responded acknowledging didn't work for my car and if I insisted in returning it she would assist. 13/10/23 emailed confirming my wish to return. 19/10/23 Received return details and was advised they would be taking a re-stocking fee. I have challenged their position and I wait for their reply.

I rate Autel one star only because there's no way to give them ZERO stars. I complied with Autel instructions for returning my drone to them after a hard landing caused what appeared to be slight damage. After pre-paying for repairs to my Autel drone, their repair shop sent me my "repaired" drone that lasted TEN MINUTES before ruining two batteries on the same day. They also removed my original camera, which was not having issues, and replaced it with a smaller one, WITH NO EXPLANATION. It looks like the new smaller camera may be what caused the new problems. It has to be either that or incompetence by their repair shop. Their Support Manager played dumb and offered excuse after excuse why AUTEL WILL NOT MAKE THINGS RIGHT. It was bad enough having to pay $166.00 for a repair, but to get back a piece of junk that ruined two good batteries, and not return my original (trouble-free) camera looks like DECEPTIVE TRADE PRACTICES, to me.