AutelReviews of autel.com

Köpte diagnostiseringsverktyg från Autel Sverige med försäkran om livstids fri uppdatering. Efter 3 år gick frodukten inte att uppdatera mer. Någon hjälp fick jag inte, hänvisade att köpa nytt verktyg. Aldrig mer Autel och aldrig mer Autel sverige som inte kunde hjälpa till. Hade jag kunnat lämna noll stjärnor i omdöme hade jag gjort det. Varnar framtida kunder, akta så ni inte blir lika lurade som mig.

I purchased this scan tool just to do little small jobs on my vehicles. Soon as my subscription was due, they lock my device where the only way I could use it is by paying them. Don’t buy any autel products.🥹 I wasted 700 bucks for the scan tool and I can’t even use it a harbor freight is working better than this junk!

Je souhaite partager mon expérience suite à ma commande tablette, diagnostic Autel effectuée via AliExpress. Bien que le produit reçu soit conforme à mes attentes en termes de qualité, je dois signaler que le délai de livraison initialement annoncé n’a malheureusement pas été respecté. En effet, mon colis a été livré deux semaines après la date prévue, ce qui m’a causé des désagréments personnels et financiers. En raison de ce retard, j’ai dû reporter un voyage, ce qui a engendré des frais supplémentaires pour modifier la date de départ de mon vol. Je regrette également qu’aucune compensation ne m’ait été proposée pour ce retard, malgré l’impact significatif sur mon organisation. Je tiens à souligner la qualité du produit, mais j’espère que de tels retards pourront être évités à l’avenir pour améliorer l’expérience client.

Autel uk, extremely poor knowledge of the tools they sell also manager Danny Mitchell has no customer skills what so ever. Considering we purchased a maxisys ultra just over a year ago with 3 years extended warranty and already had to have a new head unit which they failed to diagnose

I messaged Customer Support to check the scanner would work with my vehicle. My existing scanner was a Foxwell. My problem was with a blocked DPF, but everything including the DFP has been replaced including all sensors. My Foxwell is not user friendly so I decided to buy a pro spec Autel. I've spent over 5000 pounds at garages trying to diagnose my recurring problem thinking only a professional could fix my van. But in reality, after an hour with my new Autel the issue has been solved. Short circuit on the vaporisor. I want to be buried with my Autel scanner. It's saved me so much time and money.

stay away from this product guys. They require the machine to be online and have to upgrade your machine for a fee every year to diagnose cars I've had to update in the past. In other words. you cannot use the machine that is an update to those mods previously. I have contacted Autel support. they say that I have to pay for a subscription every year to be able to use the diagnostic machine for various models even on older cars that were updated earlier. This is too bad. buy another diagnostic machine, I really regret buying this brand.

STACY WHATSAPP ASKED FOR MY CREDIT CARD DETAILS!!! I did not realise to use your Autel you HAVE to pay a yearly subscription - otherwise it’s useless. I messaged with Stacy via their WhatsApp chat line and she offers me a discount, once I’ve supplied my credit card details!! Then she deletes the messages and says she knows nothing and I must of been talking with another agent… when she’s the only WhatsApp agent. Do not buy these. Only good for a year and then £400 down the drain unless you renew £120 sub each year.

Very bad quality product. The drone broke the first time I used it. They don't have any warranty. Never reply emails. I have to recover amount by my bank.