Meet Aura, the world’s smartest picture frame. Aura is an easy and beautiful solution to unlocking memories from your phone. Download the free app, connect your frame to WiFi, and watch as the frame displays the best photos of the people you love.
Aura (auraframes.com) has 228 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
228 approved reviews, newest moderated first
Jane
Aura Frames just exceeded our expectations in customer service. Our photo frame stopped working and after trying all the troubleshooting options, we called Aura and they said they would send us a new power cord for free. It arrived and that was the issue and now we have our Aura Frame working again! It's also the best photo frame we have had and we tried several of them!
Karen K.
I encountered an issue with my Aura frame, as it ceased to function and wouldn't turn on. Despite trying various troubleshooting steps, including those recommended on the website, I was unable to resolve the problem. I then contacted Aura, and they promptly investigated the matter and sent me a replacement frame.
R B.
Amazing customer service. 5 stars with the fix of an issue with our Aura Frame!!
Mrs Mary B.
Great sevice second to none special thanks to Quint
Giant D.
My Aura frame stopped working and wouldn’t power up. I attempted to restart and other potential remedies suggested on the web site, but wasn’t successful. I wrote Aura customer service, and they sent me a new power supply. Problem solved! Thanks so much Aura support.
C P.
I had an issue with my frame. The team at Aura diagnosed and fixed the issue right away. Amazing experience!
Michael B.
Paul from Aura was a Great support! We had a glitch in our Aura and had lost all picture rotating. Paul was able to reboot and save all our picture and put them back on aftyer a factory reboot. Love our Aura Frame and so do 4 other family members with theirs.
JML
I had an issue with a frame loading photos. After trying all the FAQ suggestions, I submitted a ticket and I was contacted by Amin in Customer Care. I was walked thru the process to reset the frame, and then Amin made sure my photos were reloaded onto the frame from the cloud. Great service and product!