AuraReviews of auraframes.com

I ordered a Carver Aura frame as a Christmas gift; as I received it I found that the object in itself was very elegant, plus the photo management from the Aura app was surprisingly easy and quick. More importantly, the quality of the images on the screen is very good Unfortunately we discovered immediately that rhe screen was slightly defective (an horizontal green line across the screen) so I contacted the Aura assistence; their reaction was incredibly rapid (less than 12 hours) and very helpful (a new frame was shipped even without asking that the old one was sent back). All in all a totally satisfying experience.

Frame quality is great, picture is awesome & delivery is fast. But all ruined by the buggy and overly complex gifting process which often fails. Meaning gifts are ruined on delivery. Endless family tech support with elderly parents. Spent a lot of money on three frames to avoid this as they had the option to pre-set. But when it fails it makes resetting and getting it going an absolute nightmare. Really wanted this to be awesome but needs a lot of work on the onboarding process. Gutted

Bought a Mason Luxe Aura frame in December 22 and a second one in April 23 so I could have one to display Portrait and one Landscape photos. After approx 4 months the second frame began to have contrast issues and was clearly faulty. On contacting Aura Frames via email I received a prompt reply with some trouble shooting tips, which I duly tried - but the issue persisted. Aura CS replied back asking for my full address and I received a no quibble replacement the next day! I cannot recommend the frame and company enough. Great Customer Service and the frame displays my pictures beautifully!

Ordered the Aura Frame direct, delivered via Amazon. Box was damaged as not packed by Amazon at all. Complained to Aura who were brilliant. Customer service apologised and replaced the product - which was delivered within 48 hours.