AuraReviews of auraframes.com

I placed my order because the pickup option clearly stated it would be available within 2 hours. However, it has now been over 24 hours, and my order is still not ready for pickup. I specifically chose this option because I needed the item within that timeframe. Advertising a 2-hour pickup option that isn't fulfilled is misleading and frustrating. If that timeframe cannot be guaranteed, it shouldn't be advertised as an available option. What makes this even more concerning is the review system on Aura's own website. Since the reviews displayed there are managed by the company, I question whether customers are seeing a fair and complete picture of real customer experiences. It doesn't seem like negative experiences are being represented transparently. Overall, this has been a very disappointing experience. Customers should be able to trust both the advertised pickup times and the reviews they read before making a purchase.

Fancy Schmantzy -- What a waste of $249 Frame looks nice but even though its connected to the internet all the time the brain dead engineers at Aura did not put in an option fot the display to show basic information that , if you are using this in the kitchen or elsewhere in the house would be handy . NO TIME DISPLAYED, NO DATE DISPLAYED < NO TEMP DISPLAYED . How hard would it be to add that option you say ? Not hard at all and so they are basically selling you a digital slide projector that does nothing else but drain your wallet. So many other products out there with more options for less money . If you are looking for just a good looking frame blow your $249 here--otherwise if you want something useful go elsewhere

Had to send 2 mail requests for service since there is ZERO phone support. No response after sending for 1 week so i had to send again and after 2 days received an email response. The frame was damaged at some point or defective when manufactured. They requested the original shipping box which we did not have since it was received as a gift. They also requested a packing slip which was not included. Still waiting for a favorable resolution.

I ordered a Liverpool FC frame for my son’s birthday but it never arrived. They said it was being sent but the deliver company said it had been returned and I have not yet had a refund! Don’t use this company it has awful customer service and takes your money! I will be taking this further. But don’t take the risk !

Both of our frames randomly stopped working. When we plug them in the screen is just black with a faint circle in the middle. However, it still shows up in the app as if it’s fine. I’ve opened several support tickets - each from different email addresses - and they have been left unresponded to. Unfortunately won’t be buying or recommending Aura Frames if I can get this resolved.

Every WiFi Connected Device I've owned Recognizes Nearby WiFi connections, but NOT AURA FRAMES! Our internet WiFi Connection went down 6 months ago. We had to Change Internet WiFi Providers. ALL of my internet dependent devices AUTOMATICALLY RECOGNIZED the NEW WiFi and Connected to it but NOT AURA FRAMES! I have spent the last 6 months trying to get Aura Frame to Connect to the New WiFi but after MONTHS AND MONTHS working with Aura's WORTHLESS CUSTOMER SUPPORT IT WAS DETERMINED THAT AURA FRAMES NOT ONLY DO NOT RECOGNIZE NEW WIFI INTERNET CONNECTIONS BUT IT IS IMPOSSIBLE TO DELETE THE OLD WIFI INTERNET CONNECTION AND ADD THE NEW WIFI INTERNET CONNECTION!! STAY AWAY FROM AURA FRAMES!

Carver frame worked OK for 18 months and then died completly, no power, no wifi, nothing. Very expensive failure. Not recommended.

Aura sent a damaged/defected frame. This was a gift for my parents and the frame arrived with damage/permanent stains. After trying to send it back in exchange for a new one without any damage, the customer service refused and said we would have to return it and order a new one. Unfortunately, I purchased this during black friday and the frame was significantly cheaper. Now they are making me buy a new one full price, even though its their fault for sending me a damaged one. Scummy company, their product is average at best, 1 star and wouldn't recommend buying from this company.