AuraReviews of auraframes.com

Amazing company and really helpful when I needed a replacement part, they definitely go over and above other companies. Buy from the best, and you only buy once.

Great customer support even when out of warranty duration.

I was given my Aura frame as a gift about a year and a half ago. Recently it quit working. Gulzhan tried everything to help me get it working again to no avail. They even offered me a large discount if I wanted to replace it. I had about 4600 photos of my kids and grandkids on that frame, so I was going to do that. Gulzhan came back and said (even though it's out of warranty) they were going to replace it for free. he also offered to help me reload all the photos onto the new frame. It would be wonderful if all companies treated their customers so well.

Great Customer Service - above and beyond my expectations. Aura Frames really cares about their customers.

Easy to contact for support Quick response Very detailed instructions to follow Gave a few options Excellent follow up to makes sure everything was correct Love my Aura frame. Wouldn’t want to live without one…seriously

Aura has the best customer service of any company I have dealt with in recent years. I emailed them and Paul answered me immediately. He resolved my problem, sent me a new wire and my frame worked. Unfortunately, the problem arose again and Paul has now issued an email to me to pick a new frame. This is unbelievable customer service.

I had an issue with my frame and went right to the Support articles. When those suggestions did not work, I emailed Customer Care. I received a VERY quick response with very clear instructions for next steps. I actually had to email several times and each time the response was very prompt, kind and detailed. Since my issue could not be resolved, I was offered a new frame...even though I was out of warranty. Who does that??? BEST customer service for a prodcut I absolutely love!

Prompt response to my email when i needed assistance with a problem. Easy to follow steps to correct the problem and quick followup to make sure my concerns were addressed!