AuraReviews of auraframes.com

Aura’s customer support experience has been deeply frustrating and ineffective. My issue was repeatedly misunderstood, and I was sent generic, scripted responses instead of receiving meaningful, tailored assistance. I purchased a new frame for myself and it adopted content from a frame I was a collaborator on for a different family member. Now their frame doesn’t work and mine has all their photos. I went back and forth with customer support numerous times and spent over five hours troubleshooting and corresponding, yet the issue STILL HAS NOT BEEN properly resolved. Each response felt disconnected from the previous one, forcing me to repeatedly re-explain the same problem without progress. There is no live support or clear escalation path, which makes resolving anything beyond the most basic issue nearly impossible. For a product marketed as simple and family-friendly, the setup and account management experience is unnecessarily complicated. For a premium-priced product, this level of customer care is unacceptable. I expected far better support, accountability, and follow-through.

I very stupidly crushed the power cable, I emailed Aura to explain what had happened, Faustine from Aura, emailed me very quickly, saying she would replace the power cord, it arrived two days later, I was so impressed by this service I bought another for my business partner, and will buy more for friends, if you're looking for the perfect present, Aura is the one for you!

Aura Frames has been the best company. Their frames are excellent... my mom, sister and sister-in-law all have them and we interact with our pics. They did not have to replace my frame.. it was well out of warranty and yet they did. They have excellent customer service when one believes it is nearly non-existent.

Love this place. Quick and excellent products

The frame seems good and easy to use. BUT there is no ability to create playlists or galleries. All photos on the frame are shown. It would be nice to set up playlists of photos for different themes, say holidays or family, and be able to switch between them. I should have done more research before I bought it. Disappointing.

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This company still does good old fashioned proper customer support. Fast answers by knowledgeable support staff that go the extra mile to make you happy. My mother’s few years old photo frame suffered a faulty power cord. Aura’s Support rep Faustina very quickly sent me a new replacement power cord, FOC - and fast. Now, THAT is service!

I love my digital frame. I have put years of old photos onto the frame. They were just sitting in old photo albums never been looked at. Now every time i pass the frame i stop and get a lovely view of my children when they were young, and lots of lovely other memories. Then all the current photos that are on my phone have been added to it so i get to see my grand children very day!! Its fantastic. AND if that's not good enough, i had an issue with it recently and customer service had the whole thing resolved VERY quickly. Amazing back up.