AuraReviews of auraframes.com

Prompt, courteous and responsive customer support. Thanks so much, Rey!

The Aura frame is our favorite detail to our family room. We’ve gifted the frame to many family members who feel the same. Their customer service is excellent also.

I had a broken aura picture frame with a cracked screen truly loved the product sad to see it broken. Contacted aura customer service if there is anything they can do for cracked screen. The gave me a great discount for a new one. Thanks aura

Our Aura photo frame stopped showing our photos. I tried the online help. Then emailed. Within a couple of days a new power lead arrived. Problem solved. What a wonderful customer service. To go with a fantastic product. We can now see all our photos from our son in Japan and my sister in Portugal plus all the UK ones.

Faustine at AURA was terrific in helping me navigate problems ( user-driven, ie caused by me!) in resetting my password. It involved numerous question-filled and despairing emails from me and patient, clear, solution-filled responses from her. Best help desk ever ( and I need a lot of them). Thanks!you Aura.

Had to send 2 mail requests for service since there is ZERO phone support. No response after sending for 1 week so i had to send again and after 2 days received an email response. The frame was damaged at some point or defective when manufactured. They requested the original shipping box which we did not have since it was received as a gift. They also requested a packing slip which was not included. Still waiting for a favorable resolution.

Had an issue recently with quite an old frame. Contacted customer services who were super friendly and sent me a free power cable which fixed the problem. Very pleased, great customer service.

I ordered a Liverpool FC frame for my son’s birthday but it never arrived. They said it was being sent but the deliver company said it had been returned and I have not yet had a refund! Don’t use this company it has awful customer service and takes your money! I will be taking this further. But don’t take the risk !