AudiReviews of audiusa.com

I purchased a 2022 Audi Q5 in Feb 2022. After having to add oil a few times and being told that was normal my engine had to be replaced in September 2022. I had issues throughout and it never seemed right but they couldnt find anything. Then I had to have the manifold replaced. After brining it in numerous tie=me for various issues the engine went again in December of 2023. So I asked Audi to replace this vehicle and an "advocate" was assigned. I am told they areyour contact person. Do not believe it. I was told my claim was under review and I would hear something within 10 days. That was on December 14th. I have written to my "advocate" 6 times since then and have heard nothing, The customer service I have received in the NY dealership and through Audi USA has been horrendous at best. It is very difficult to drive a car that you do not feel safe in. I have been expressing this for a while now and they truly do not seem to care. In general I am sure that their vehicles are great however they need to admit that this one is not and do the right thing. I have never experienced customer service that was so poor. I even informed Germany of this treatment and nothing has happened. Remember when purchasing a vehicle the customer service you will receive is just as important as the vehicle.

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocates are useless No Good Nose Browners also.

I love my 22 RS5 and my wife loves her 23 S3. But the financial website SUCKS! I get the run around from Audi support, always, use your app. But you cannot look at your payment account or make a payment with the app. If I go to the website, it tries over and over for 5 minutes to log in before it finally freezes. it's been doing this all year. Why should I have to call and sit on hold for 10 minutes to make a payment? Audi, you need to fix this website issue. if this is the best you can do. I am better off buying a Chevy who has a 1000x better account process with GM financial. That is how I pay for my sons truck, quick, easy, no hassles any time of day or night.

AUDI TAMPA SO FAR HORRIBLE Expiriance, I drove 3h and left with nothing because I pay remaining balance with business check. I offer to pay for the car by credit card, I accept Finance but they said no check is fine. After 2h they send me home with nothing.

I just experienced the second awful worse service experience at the conshohocken audi dealership. Today is the second time I've taking my car to that dealership about the same problem. I got an inspection in June, a month and half ago my engine coolant light came on my dash board that displayed to turn off engine and check coolant so I called the conshohocken audi dealership immediately and took my car there. I asked the service representative "why was my coolant not toped off when I got my inspection?" . Her reply was "oh, they must of forgot" also she told me "that the mechanic did not find any leaks causing the coolant to leak and the mechanic topped off the coolant today". I thought that was odd but I said ok Thankyou. Today, the service representative presented to me a bill of $199.99 for a diagnostic to me after I explained my complaint of this same previous situation to the supervisor. I questioned why was I not charged a month and half ago for the same diagnostic charge the first time so that the problem could of been found and fixed in the first place instead of me having to traveling all the way there again the second-third time about the same problem? The supervisor then got very unprofessional with me and asked me " then why would I want them to fix my car again since they do not know what they are doing?" I said excuse me and called my honest mechanic to make an appointment to take my car to him. I then returned back inside and declined the diagnostic service and asked the service representative if they could just drain out the coolant that I had to put in my car so my engine did not go bad and fill it up with the correct coolant then she tells me that its a $270 charge for them to drain the coolant. I then asked for my car and key back and explained that I will never be a customer to them ever again. I personally feel that I received this awful treatment because I am a young black woman driving a Audi because I also received terrible service from the Fort Washington dealership also.

I am a new customer, I have audi q5 2023 model.my car is in dealership store for 2 months they are not helping me with parts I need my car I am tried with Audi I will not recommend any one who is trying to buy audi

I HATE my Audi Q7, purchased 6 weeks ago in Asheville, NC. The car has a mind of its own, & is clearly a safety hazard on the road. Functions appear random. (I’ve had to read my manual repeatedly just to drive this thing). Furthermore, I had a drive system error within first couple of weeks ownership, resulting in computer system replacement, & my car being in service for days. Customer service is horrendous; I nearly had a stroke trying to get car scheduled for that repair. Apple airplay sometimes connects, other times is seriously delayed. So many distractions & frustrations, too numerous to state all…This truly is the worst car I’ve ever owned, including Ford, Chrysler, VW, BMW, Mercedes, Range Rover. I realize I’ll take a hit in getting rid of it, but can’t wait to unload this thing!

Nakisha is the worst person you could ever have calling your customers about their car that’s in for repair . Maybe she needs retrained on what her job entails . Nakisha called me to let me know the technician found the thermostat housing was faulty and leaking, and that they would not be repairing the car under Audis warranty claim that the water pumps prematurely fail on this motor . I asked her if the antifreeze was leaking ,wouldn’t I have to top off the overflow /expansion tank ?Also wouldn’t it have obvious signs of leaking on the motor if this were the case . Nakisha quickly became defensive.When I asked to speak to her supervisor , Nakisha forgot to push the proper on hold button and quickly said loud enough for me and everyone in her presence. “Oh this guys a mr know it all and I’m about to shut his ass down “ and then must have realized the phone wasn’t on hold and hung up on me . When I called back , a gentleman named Marc answered the phone , I asked his name and position and he stated he was the manager . I proceeded to tell him what Nakisha , his customer service representative did and he quickly brushed it off saying we’re not gonna talk about it …REALLY ??? You’re in charge of the “service department “ and don’t want to talk about how your employees speak to customers? Talk about unprofessional ??? They got the mechanic who said he found evidence of leaking around the thermostat housing , which for those who don’t know is part of the water pump , and Audi USA is paying the dealership to do the repairs.I went and picked up my car and if I could post a picture, I would show you what they consider a leak . There is the smallest residue from what could have been a spill or from previous work performed. 100 percent not a recent leak . Talk about a complete waste of my time driving over an hour each way for what should have been an easy repair to just be disrespected by their service department .