AudiReviews of audiusa.com

From; Salesperson; Mr. Russell Biclar, and Sales Manager; Simon Bray to General Manager; Paul Barber at Audi South East London (Beckenham) all, we supposed are, well trained just to sell and do nothing else. Beware if you are considering your next purchase from Marshall Audi expecting a world class service, quality ride and transparency and honesty throughout the process. Particularly if your main concern is the safety of your family and looking for the piece of mind and choosing a big name over small independent retailers hoping for a better after sales service as you will be highly disappointed or perhaps devastated like many of us who are just trying to lighten up by getting rid of some of their frustration in few words on this platform because there is no one in Marshall Group or in Audi to listen to or to act upon on your concerns. After your purchase, you'll be lucky if all is well otherwise, please be prepared to say goodbye to your hard earned savings. Perhaps, if you have means, take them to the Court but not sure if the legal system is there to protect the public interest as it claims to be though. Marshall Audi South East London (Beckenham) is a disgrace to Marshall Group and to worst for Audi's integrity. (Note to the owner: Like your replies to other reviewers who are also experiencing difficulties, please do not ask us for an email rather speak to your General Manager Paul Barber who should be able to tell you all about it in reference to our Purchase of an Audi e-tron Launch Edition on the Father's day 16/06/2024.) Thank you.

I purchased a brand new 2024 q7 that from day one has had to go in for service and has been in several times since. Each issue has compounded and I’ve been lied to, delayed, pushed out and ignored by their team. I decided to take a buyout from the dealer and Audi won’t even remove my 10k through 50k service prepaid plan from the ledger, which is $1,000’s of dollars I’ll never get to use due to them practically ruining my vehicle. I have every email and every photo including the dealers own service adivisor saying “audi should just send you a new vehicle at the is point” after my last service. All they’ve done is make the process of swapping out the vehicle unbearable. I get it’s a business and profit is important but it isn’t everything. On top of that, they are profiting off me anyway as I’ve continued to make every payment on the vehicle even as there have been 10-12 issues with it. Every time I’ve taken it in for service the vehicle has been handed back in worse condition with compounding issues so I’m basically stuck losing $1,000s of dollars and they won’t even refund services I’m asking to refund to just get out of the vehicle. For reference my family only drives primarily Audis which is why I purchased this, and all the cars we’ve bought from Audi have been new including a q8 and a8 which are two of their premium vehicles. I even purchased an extended warranty with the services wanting to have this be a long term purchase but the car has been treated so poorly I literally can’t keep it. They’ve lost loyal customers over nothing but greed and ignorance. As an update - I gave Audi and VW 3 more chances to rectify this situation by simply removing my prepaid services so I can at least recoup some money and they’ve denied that request. I wasn’t even told when I purchased the vehicle those services couldn’t be removed. They just talked me into them when purchasing the vehicle without walking through all the details. I’ll take some of the blame for that for not fully reading the contract but I never assumed a brand new 70,000$ vehicle would fall apart and it never came to mind it may not be refundable. customer service told me they do these things to protect the customer. They also told me that once I accept a buyout from the dealer costing me $1,000’s in wasted money to get out of a car they ruined, my case will be closed. They’re the worst company/people I’ve ever dealt with (factually). As a further update: I had 900$ deducted from my trade in because I was missing a key insert. They wouldn’t even meet me at their cost, I was charged market value. Again, this is on a vehicle I purchased brand new, was ruined by their company, and I was backed into a corner to accept a buyout to move on.

Audi does not stand behind its product! I have an a3 that has 52k miles on it and the mech unit went out and they wont do anything to help. I would have thought this company would stand behind its product but they dont care. I will NEVER buy another audi and I will tell anybody and everybody that will listen that they shouldnt either!

Absolutely the worst experience I had with Audi I am literally driving a lemon and Audi is not willing to help to fix the issue and I'm stuck with the car for the last 3 months and they're not willing to get me out of it for the next 3 years one big nightmare no help no consideration they just brush you off from one dealer to another and no one is doing nothing to fix the issue absolutely do not recommend them this is my sixth car but I will never ever get anything from them again

I have bought four 6 figure Audis sense 2015. The latest a 2023 SQ7 is fantastic HOWEVER for the first time I have to pay 35 dollars to unlock some of the cool nav features. I am really mad about his. I will not be buying another Audi EVER because of this greediness. You spend 125,000 for a vehicle and they have the audacity to charge for what they consider premium features. Wake up Audi the SQ7 is a premium vehicle! You just lost a customer! Like you are going to care, especially in the USA...of course the Germans would be all over this.

I bought a car from gumtree from a bad lair person that was faulty from day I was buy the car, I able to insurance it in few days time, and I start to drive it and I find out car got fault, after about 2 weeks I contacted seller that he said sorry is past about 2weeks you must take it back after one day, I must Insurense it first and it’s took few days. I reported to gumtree customer service, and still about 5 weeks past, no body even answers me, to help me in this situation, that was not as described , I reported to Gumtree in several times and asked for help and request refund. Anyway I try to took the car to Audi dealership in Cheshire Oaks Audi. I book the Car after about 2 weeks appointment. I live in Liverpool but in Liverpool they was busy and they give appointments for about 5 weeks later. Anyway I book appointment at Audi dealership, in Audi Cheshire Oaks Audi, they put the car in computer for diagnose. And after diagnose, engineer in a video film explained the fault and also in 2 pages note explained about the car fault. He explained and show in film there part was case problems that not original and need to change to Audi original one, and also car wheels need changes and made a big recipe,but one part need to definitely change that part he said, not original, the other things like Wheels which I told them I order to buy and I will change it when arrived. They start to fix that part which cost £850, I waited on that place because they said car be ready by end of the day so I waited there from about 11 morning till 5 pm. At 5 pm they said sorry your car need to be stay tomorrow engineer test it and we will clean your car for free and you can take it. And also when pay for fixing no need for pay for computer diagnose. My wife disable and her walker was in back of the car I thought, like they said. My car will be Finished by end of the day. That’s why I did not took out, Her walker from back of the car, And the lady from Audi dealership, phone me next day, and said, the Car wheels are very bad you must buy one Car wheel from us, we’ll change it, than engineer will be safe to test your car, otherwise is danger for engineer I ask them change with spare wheel, because I find out all wheels were very bad so I did order it myself. After 2 hours she said ok I will tell engineer, And She said if you don’t buy wheels, your car be ready for next week. After about 5 days, again I phone Audi dealership , I thought my car is ready, asked them what time I can pick up my car. She said sorry engineer not been in work to test your car to finish it But tomorrow his come and test it and we wash for you free and we tell you to come. And she again phone me day after, said sorry your car still not fix and still same fault is on. And need another part change another £500 and the first part wasn’t the fault , she said is another part need change after another week again, she said still not fix need another £2000 another part need to change, we can take of second part and not charge you for that but you must pay for first one, I said no way leave it take your parts and I will come to take my car. She said sorry we can not take the part engineer put lot of times in it, I said is wrong and engineer cannot fix it. Put the wrong part she said ok can take out second part £550 charge for second part.but you must pay for first part and more £90 for diagnose fault,which was wrong. And she said you not let engineer finish the job to fix your car and because I said I don’t pay another£2000. It’s look like something wrong with engineer too- Is it that ridiculous. And still car not fix she said. And also one time she said sell a car and buy one new from us I said I just buy it from gumtree , Exactly look like they don’t care about fix a car, they just think how they can took money from you. At first they said we put your car on computer and computer Check the car problem in all part the computer will diagnose a fault, and also find out how bad the fault is some danger need change some can wait. Now they made a recipe for me that I must pay £950 for even wrong diagnosis too- that at first said £90 for find a fault with computer if we fix car we not charge you for diagnose, now they want to take money from me for what ? For not fix a car or for wrong computer diagnose?

Horrible Audi Etron electric suv. Fell apart after 40k miles.

I wish I can give 0 or negative stars. The Audi FS customer service sucks! absolutely horrible. I have spoken to atleast a dozen of them in the last 2 weeks and yet to find one that has some customer service knowledge and basic common sense!