AudiReviews of audiusa.com

The first mistake I made was trusting that Audi USA cared about their customers. The second mistake I made was purchasing a brake and rotor plan in advance. For the uninformed, a brake and rotor plan is a goods and services purchase kind of like purchasing oil changes for your car at the time of buying the car. The brake and rotor plan is not a warranty. BUT, it does have an expiration date of either 50K miles or 48 months after the purchase date. I had unforeseen emergencies galore in my life and missed the deadline by 49 days but was well under the 50K limit. I tried to talk to anyone who would listen, and still to this day, no one even bothered asking me why I was 49 days over the limit. Shouldn't expect any care or compassion these days from a corporate entity, should I? Well, my goods and services paid in advance (first brake replacement) is now forfeited. Sucks to be me, and yes, I was over the limit on days. So, my suggestion for those who might read this is: avoid the add-on buys. They have no intention of doing anything other than have you purchase them and then stick it to you if there is a detail that gets missed. It's not worth it at all. In my mind, my case is two-fold: first, it is a goods and services contract, and second, there were important circumstances overlooked and not cared about. BTW, the brake pads and rotors could have been replaced at 40K, but I was ENCOURAGED to wait. Hmmm...

I went into Audi to have 3G upgraded to 4G because of recall and 3G going away like usual when it comes to fixing things Audi does things half way. They diabled the safty SOS and Mechanical help buttons to put it on an app defeats pupose. Because phone will be on floor if accident because it will be thrown somewere. what use to make Audi speacial sucks now I will not purchase another Audi

I am (was) a long time Audi owner. The service has deteriorated lately. Emails and voicemails to the dealer go unanswered. The build quality has gone downhill as well. Don’t be enticed by their Silvercar promotion. It took 8 months to get the required code and they backdate the start date to when the car was purchased, not when they sent the code so I have 4 months to use the promotion. Audi and Silvercar refuse to correct their mistake. RUN, don’t walk, from this brand. On my last Audi.

I would caution anyone against purchasing a new or used Audi solely based on their horrendous customer service and deceptive service practices. I purchased a new 2017 Audi Q7 and almost immediately notice an obnoxious squealing noise from the front brakes, especially when they were cold. On multiple occasions I mentioned this to my service advisor at Bluegrass Audi when I was having work done on the vehicle. I was consistently told that the noise was normal and was just due to the nature of the brake pads. I recently received a notice of a Class Action Settlement, “Mercado v Volkswagen Group…: that specifically addressed this very issue and . I have also learned that there were several Technical Service Bulletins (2050735/1) issued in early 2018 by Audi that addressed this issue and specifically how service departments should fix the issue. Unfortunately, my service department never addressed this issue and I am apparently stuck dealing with the obnoxious squealing. I contacted Audi USA to see what could be done and was told they could not offer any assistance and my only option would be to take legal action on my own. This is tremendously disappointing for a company that holds itself out as consumer focused.

Service department worst of the worst Went to the dealership over ten times, my vehicle was in the shop for 52 days within a 3 month period since dashboard cluster kept indicating remote key not detected. It’s safe to say they didn’t have a clue what they were doing, and when they finally fixed it, on the drive home I realized the sunroof only retracts a quarter of a way and the sunshade 3 quarter of the way. I spoke to Marc Scalera (service advisor) and he told me it’s just a setting they have to reprogram - “a quick fix” - and to bring the vehicle in a week because they’re busy. Came back a week later and after waiting a couple of hours, Marc says they cannot reprogram it, a mechanism broke, and they need to disassemble the sunroof and need the vehicle for 3 or 4 days, and the next loaner available in 2 weeks. Two weeks later I receive a phone call to reschedule the appointment for another week because they don’t have enough technicians. A week later, when I returned Marc told me they don’t have any loaner available and they only have one technician working. If that was the case, they should have plenty of loaners available and it’s very blatant they’re giving me the runaround. When I asked Marc why he didn’t notify me, he responded “I didn’t know you were coming” - so much for service advisor. This happened under their supervision and negligence on their part - they showed no remorse. It is apparent they don’t intend to fix the sunroof because is to complicated for them. The first day I took the vehicle to rectify the issue with remote key not detected, Marc Scalera called me and told me that they picked up an error code on my MMI and for them to fix it is going to cost $1,000, but today is my lucky day and they will do it for $750. I told Marc first of all I didn’t bring the vehicle there for that and second of all there nothing wrong with my MMI, he told me that it has the potential of going bad. Think about that - would you pay $750 because “it has the potential of going bad?” That’s your definition of a SNAKE OIL SERVICE ADVISOR. For the record three months later the MMI is still working for the simple reason there is nothing wrong with it and it’s working like a charm. I challenge Jim Desimone (General Manager) and Brooke Canty (owner) to call me so I can elaborate. Audi of Newton continues to say how much they value their customers - well guess what? I’m the customer - show me, walk the walk. I will update this review in the future.

They are good reliable car

Bought the Q5 3.2L Sportline model, happy with the SUV. Reliable and nothing but normal wear, but as expected, high parts/repair costs. Would buy another.

I've had my 2013 Audi allroad for 8 years, it currently has 112000 miles. It's always been serviced and repaired by Audi. 25k miles ago I started to need to top up oil between services. Audi then stated that this was normal. I didn't really believe that and started to do some research on my own and found that the early TFSI engines 2008-2012 have an inherent design fault which leads to high consumption of oil. Gradually the problem got worse and during a service when I yet again made them aware of the issue and my research findings, they said the turbo was burning oil and needed to be replaced before they could do anything. This was done and $4k later my car was still burning oil. Problem got worse and worse. At 1 qrt every 600 miles Audi said that the abnormal use was due to a leaking top cover gasket and they could not do anything until this issue was corrected. I made them aware that the engine bay would have been full of oil if the top cover gasket was to blame but went ahead to fix the gasket at the same time as the timing chain was replaced. The problem still remained. I have now spent yet another $1k to perform a oil consumption test which concluded that the car is now using 1 qrt each 200 miles which is everything else but normal. Audi finally says that the piston rings need to be replaced and because the car is now out of warranty I have to pay for everything out of pocket!!! The fact that Audi from day one blamed everything else and asked me to spend premium $ to fix whatever they said was the issue instead of taking responsibility for their faulty engines is ridiculous and everything else but premium. It's so savage and ruthless to bleed your customers of money knowingly that there is an issue with the engines. This is not what I expect of a premium car company. Whoever is considering of ever buying or owning a new or used Audi please think twice!