AudiReviews of audiusa.com

I contacted Audi of America to see if they have a forgiveness program. I was told that Mazda pays for peoples leases when they get into accidents. Originally they said they would pay two months of my lease because Audi does not have the parts available and they have no estimated time of arrival, it went from 1000 in the nation leading the same part to 5000. I have not had a car since February my rental fees for $6000 so I had to lease another car while still paying the lease on this car. Audi did absolutely nothing to help me and tried to tell me that the autobody shop did not expedite the parts , then they denied it by saying that the autobody shop was not Audi certified. I told him in New York State you can go to any autobody shop as long as they order the parts from Audi which they did out of America did nothing to help me. It’s just ridiculous.

After having owned four Audis, we will never purchase another Audi. The problem with Audi is the lack of competent or interested support for the vehicle. I have learned that it is the policy of Audi to stand behind the dealership regardless of how egregious the conduct is. In our case, we were exposed to considerable liability due to the dealership's negligence. Audi Customer Care opened a case and then closed it without any notification to us. For the reasons set forth below, it is abundantly evident that Audi could care less about customer retention and that the company has been taken over by disinterested and incompetent management. At the dealer level, it is as if the scam artists have taken over. Here is our experience with Audi Calabasas (Los Angeles County, California). This is in reply to others who have had similar incidents. Like other reviewers, I dealt with Pano Argyopolous and Madj Alawad (the general manager and sale manager). Things went very badly and now there is a lawsuit pending. Specifically, the Notice of Release of Liability ("NRL") was not processed on our trade-in for over 50 days. The DMV requires that the NRL be processed within 5 calendar days. Despite having purchased two vehicles from Audi Calabasas and being a loyal service customer, Audi Calabasas ignored my wife's repeated requests for information on the NRL. We inadvertently discovered that Audi Calabasas failed to process the paperwork with the DMV when we received a late notice for registration fees. I tried to stay out of it an let her handle the matter. However, her requests were simply ignored. A response from Audi Calabasas only came after I issued correspondence from my law office. Contrary to the averments of Argyopolous and Alawad, the failure to process the NRL with the DMV leaves the bona fide transferor (us) potentially liable for civil and criminal penalties. Note: Pursuant to Vehicle Code, sections 5600, 5602 and 17150, the non-processed Release of Liability is merely rebuttable evidence of non-ownership of the trade-in. I'm a lawyer. I deal with this stuff all of the time. (Also see Durbin v. Fletcher (1985) 165 Cal. App.3d 334 [on appeal from order of summary judgment] and Enis v. Specialty Auto Sales (1978) 83 Cal. App.3d 928.) I escalated the matter to Lithia Motors and dealt with "Katelyn Gwin," who justifies the derelict behavior of the dealership. Alawad "retro-actively" processed the Release - according to him - which is an impossibility. Back-dating the NRL (as Alawad claimed he did in an email) cures nothing in terms of the 50 day period in this case. In the end, all I wanted to know is where the vehicle was for the 50 days it was in their hands and pending processing of the NRL. That's it. Audi Calabasas refused to answer. Ms. Gwin of Lithia Motore deemed my request for information regarding the whereabouts of the uninsured trade-in "unreasonable." In other words, I should have no concern whether this vehicle was in an accident or incurred other liability during the 50 day period between tender and processing of the NRL. The more I inquired, the more entrenched Audi Calabasas and Lithia Motors became. Obviously, the affirmative concealment of some basic information raises the concern. Are they hiding something? After all, they ignored my wife's requests for any information at the outset. So, now we have a choice to make: (1) wait and see whether anything happened with the trade-in or (2) sue for a judgment of declaratory and injunctive relief that can be judicially noticed if something did happen and we get sued. My final contact with "Ms. Gwin" resulted in her hollering and hanging up the phone. I sent a confirming email - only to be ignored. Based on my personal experience, Audi Calabasas and Lithia Motors exhibit "entrenched contempt" for their clientele. We have owned four Audis, between my wife and I. I guarantee that we will NEVER own an Audi again. The business relationship obviously does not matter. If you choose to do business with these people, just make sure you have a good lawyer. The Audi brand is very poorly represented by this bunch - including Lithia Motors. I'll be letting the people in Virginia and Germany know. If the matter is ignored, then it's obviously a case of top-down managerial incompetence. Notably, this review doesn't even mention the incredibly bad experience we had with the floor salesperson (some young female who was too preoccupied with checking her phone than attending customers). As well, the finance guy was such a jerk, we nearly walked out on the purchase. This dealership is in serious need of a shake-up in personnel. I cannot believe Audi would entrust this bunch to such a well-to-do demographic that tends to follow brand loyalty.

Only because zero stars is not an option! Zombie company in the truest sense. ZERO regard for customers. Phone and website are nothing but a facade, no one cares. Nothing “premium “ about owning an Audi. I will NEVER buy from them again, ever..!

As an owner of 4 Audi's, I have been very happy with the cars, performance, looks, and driving experience. Until, my 2017 Q7 hit 100,000 miles and promptly blew 3 cylinders !!! No warning to that point, a warning light came on shortly before to indicate get to a dealership (not pull over and shut the car down) and then it died - on my wife on the highway ! A new engine was recommended by the local Audi dealership at a quote of #30,000.00 The only positive in this experience was that the dealership we use was amazing - a shout out to Asheville Audi/FlowAuto for going above and beyond!! This Q7 was meticulous in all other aspects - loved the look and the way it drove. It was maintained according to the manufacturers schedule, with the maintenance at 95,000 miles. How a vehicle with only 100,000 miles (mostly highway) blows 3 cylinders is a mystery to say the least. Audi USA unfortunately has been silent and not terribly helpful. What brand will the next 3 cars be remains an open question.

I leased Audi last week of May 2022. Begin of the October someone hit my car, that was parked on the street at the front of my house. 3.5 months later my auto body shop still waiting for the rest of the parts to repair the car. I'm paying lease and renting the car Any insurance carrier pays only between 30-60 days for rental car. I have BMW's and Mercedes's and I never had any issues with parts. Stay away from Audi, this is my first and last Audi!

I talked with RALEIGH LEITH AUDI DEALER about an ONGOING COOLANT ISSE that had begun WHEN THE CAR WAS STILL UNDER WARRANTY and he said they could not evaluate the issue until Dec. 23rd. I said I leave for Florida for 3 months on the 27th and he said that was the best they could do. That is 8 weeks out, folks! I said I felt tricked because the dealership told me off the record, WHEN THE CAR WAS STILL UNDER WARRENTY that losing coolant was to be expected and if it continued they would test it LATER. The car is now out of warranty and they will not even look at it until it is too late for me. I have "walked in" before so I know they can handle issues that need quick attention. This is an avoidance tactic. Leith Audi Raleigh will not give me advice until Dec. 23rd, so basically, they have washed their hands of this as I need more immediate help. I willl never buy Audi again and I will post this review on as many websites as I can find.

AudiUSA and Audi Financial Services merged their websites makin it so you have to have a Audiusa logging and have to transfer your financial info over into due to the old site no longer works. once you do this its has been weeks and I have been unable to access anything about my Audi Financial account. When called on the phone to Audi Financial they are unsure how to walk someone through the steps as the process has even changed for them and they have no clue what to do. They tell you give it 48 hours and it should be working and nothing happens. They said they did this to make it easier but it has just made things worse. Even on Audiusa website they give you a link in the FAQ to be able to use the old Audi Financial system but the link tells you you need to use link the account in myAudi. Audi dealers also have a bad habit of wanting unneeded repairs. Went in for a oil change and to have tires rotated. While I was in their they wanted to replace the front shocks on the car. said they need to be replaced. I asked them to hold off on this repair as I needed my car. A while late drove the car back in for some other repairs. And asked them to look into the front shocks. They came back as everything on the front end is in good shape. Audis slogan "Vorsprung durch Technik" issue with this is its not true. They are unable to get a website working our even make it user friendly this is a very basic type of technology.

Cars are great as long as you dont have any problems with it. if you need to call Audi USA, you will spend half of your day on the phone. On line, the chat takes about 45 min of wait. At the dealer, they fix things half way. Really sorry, my first and last time only because of this