AudiReviews of audiusa.com

Took my Audi A5 to local dealer Audi North Shore on May 21st for oil change, 70000 mile maintenance, 72 point inspection and replacement of rear license plate mounting bracket. On June 21st I took the vehicle to the local car wash( my wife usually does this) and noticed the license plate was loose when drying the vehicle off. I tried to tighten the fastener but could not tighten or loosen. Called the dealership first thing June 23rd and explained the situation to the advisor and was instructed to bring the vehicle in at 10:15AM. Service advisor came and told me unit was done and then stated that the mounting bracket that was taken off was not original equipment. I stated that vehicle was purchased new and the bracket was never replaced. Then it was stated that it was never replaced on May21st as it was not in stock but I paid for the part and labor. I am thinking the service tech put another one on from a different model. Why was I not contacted when the correct part came in? I then spoke with service manager as to what was going to be done to make this right. “WE ARE SORRY” and maybe when you bring it in for service again we can do something. I will never return there for service or a vehicle purchase.

I’m writing this review to warn others about the ongoing nightmare I’ve had with Audi Dominion, particularly their Customer Service Relations Manager, Lilian. I purchased a Certified Pre-Owned 2020 Audi Q5, and almost immediately began experiencing recurring oil consumption issues. The vehicle has been in the shop countless times one of those stretches lasting nearly three months. Despite all that time and effort, the issues persist. But what has made this even worse is the complete lack of transparency and professionalism in how they’ve handled my case. I explicitly requested full, detailed repair records showing the actual dates my car was taken in and returned basic documentation I’m legally entitled to as the vehicle owner. Instead, Lilian provided records that only show vague “promised dates,” completely failing to reflect the actual service timelines. It was clear she either didn’t review my request or didn’t care to provide what I asked for. For a brand that markets itself on luxury and customer care, this was completely unacceptable. I've been left feeling disrespected, dismissed, and stonewalled at every turn by both the dealership and Audi corporate. At this point, I am doing everything in my power to publicly hold this dealership accountable until they pull their socks up and deliver the level of service that Audi customers deserve. If you're considering doing business with Audi Dominion, I urge you to think twice. Poor communication, lack of transparency, and a complete disregard for customer experience have defined my entire ownership journey.

great car..i ve been in love with audi since kid

Within the last few months and just after my extended warranty for buying a certified preowned 2020 Audi A4 ended, my Radio (MMI) started rebooting periodically. I called Audi and they said that they are unaware of a general problem. However, an internet search shows a highly unreasonable amount of Audi 2020 A4 car owners are having the same issue which started at the same time. It seems Audi did something to make the software in the vehicle have trouble connecting to Audi therefore making it reboot. Since numerous people are complaining about this problem ,with many saying it just started, the issue can't be related to an individual car but overall Audi problem which they refuse to admit. They should issue a recall and fix the problem since this can cause your backup camera to black out when it is needed thereby causing a safety hazard. I have owned Audi cars for 13 years and now Im thinking of going with another brand.

Went to dealership because both headlights displayed discoloration/staining on the interior of the lenses. Dealership sent pictures to Audi USA for approval. Audi will not cover the repair/replacement because function is not impeded. I won't be buying Audi again if this is "normal." Instead, I"ll return to BMW.

I have been a loyal customer to Audi for the last 8 years. I recently leased a 2025 Audi Q6 (March 2025), and I'm astonished by the lack of customer service and quality. As soon as I signed the contract, I was informed by the dealer (Audi Keyes - Sherman Oaks, CA) that car had an issue that prevented me from driving out with it. I was like, how is this possible? Did they sale me a knowingly faulty vehicle? I had to return the next day to only drive back to the Service Team to re-look at my car for the same issues that prevented me from driving out of the lot the day I signed the lease. The issues were a series of MMI warning signals from lights, emergency assist, driver assist, lane malfunction, etc. To this date, I have yet to get my car back (3 weeks) as the service team doesn't know how to fix it. I called Audi's customer care and they indicated that it would take another 30 days to look into the issue. This is not rocket science nor requires investigation. You sold me a faulty car. This is RIDICULOUS. I'm appalled by this lack of action by a car manufacturer that I trusted and believed represented quality. I will never, never deal with Audi again after this experience.

As a long time Audi owner, I’ve come to expect a high standard of service and my experience at Audi of Plano was that and more. I had the privilege of working with Spencer Singer, and he his manager Neil , and Omar in financing delivered! Love my “new” Q5 S line. Bravo Audi team.🙌

I bought a plug-in hybrid Audi Q5 expecting cutting-edge technology and a commitment to sustainability. Instead, I got a very expensive gas-powered SUV with a useless charging port—because thanks to a recall, Audi says I can’t charge it. After five months of no plug-in EV functionality, their solution? “Just use gas.” No timeline for a fix, no loaner, and no buyback—just a condescending shrug and the expectation that I should be grateful my premium plug-in hybrid still runs… as a plain old gas car. That’s like buying a Rolex that doesn’t tell time and being told, “Just wear it as jewelry.” Or ordering a gourmet meal and the waiter saying, “Yeah, the steak’s missing, but enjoy the garnish.” Audi loves to market itself as the future of mobility, but when their EV tech fails, their customer service is stuck in reverse. If you’re considering an Audi plug-in hybrid, save yourself the frustration—and just buy a gas car on purpose. Innovation? Maybe. Integrity? Not so much. 🚗🔌❌