AudiReviews of audiusa.com

I wanted to love my Audi Q4 e-tron, but my experience has been incredibly disappointing. Over the course of my lease, the car has had repeated issues requiring service visits (far more than I would expect for a luxury vehicle at this price point). I’m talking major issues like not being able to charge the car at all, or large pieces falling off from the bottom of the car because they weren’t properly assembled in the factory. At a certain point, it stopped feeling like normal ownership and started feeling like I was constantly troubleshooting a brand-new car. Hanging out at the dealership waiting for service has become a regular pastime. What has been even more frustrating, however, has been Audi’s customer service. The dealerships never have loaner cars and the service reps are combative instead of accommodating. After documenting the extensive issues and being instructed to submit paperwork to be considered for an early lease termination/release, I jumped through countless hoops to provide everything requested. I was explicitly told I would receive a response within 60 days. That deadline came and went. No response. No update. No follow-up. Despite promises, Audi has essentially gone radio silent. I call their help line and get put on hold for 30+ minutes only to be told by a customer service rep that they have no answers. Premium brands charge premium prices because customers expect premium products and service. Problems can happen with any vehicle — what matters is how a company handles them. Unfortunately, in my experience, Audi has failed on both fronts.

I bought a 2015 Audi 6 new from a dealer in the Atlanta area. After several months the car began having some kind of malfunction when it was put in drive. The car would not go forward no matter how much gas it was given and when you took your foot off the gas pedal it would roll forward a few feet. This happened repeatedly and would last upo ten minutes when it occurred. Audi services claimed to have no other reporting of my issue, but I met a former Audi owner who owned her car around ten years earlier who described the same identical issues with her car. The computer went out on it when it had about 65K miles on it making it a poor prospect for trade in since the Audi service said it would cost me around 10 K to fix. NIce riding car, just not the car you would want for reliable transportation.

Lien Release cannot be done because they need 17 months to "research" title?!? Strongly advising not to use this company unless you are ready to be played.

I would strongly caution anyone against buying an Audi, as serious issues are ignored. I am currently stuck with a 2022 Audi Q5e that has an ongoing electrical system malfunction affecting multiple systems. Despite being under factory warranty, with a confirmed diagnostic fault code indicating electrical malfunction, I have been told there is currently no fix available and that a resolution may not come until late summer or fall; this is 4-6 MONTHS out. “Audi has no idea what’s wrong, no fix, and these ghost codes are happening on other models as well.” Basically my car had detected that something’s seriously wrong, and it’s shutting off systems randomly to protect itself. Their advice? “Our hands are tied, drive carefully. But we can’t tell you whether to drive it or not drive it, due to liability.” Since mid-February, the vehicle has repeatedly displayed a red warning to “safely stop vehicle,” while also experiencing failures in safety features -pre-sense (collision prevention) and traction control randomly turn off. Even more concerning, the vehicle generates false collision warnings. I can be leaving an empty driveway or sitting at a stoplight , and the collision sensors will start screaming warnings, despite no obstacles. The braking system behaves unpredictably—causing the car to rapidly decelerate 11 mph in 7 seconds -on the freeway- when just taking your foot off the gas pedal. Audi claims that it’s supposed to coast; instead, it jerkily applies the breaks. The battery and charging system are also unreliable and inconsistent: Charging should take approximately 2.5–3 hours on a Level 2 charger. Yet, at 5.5–6 hours of charging, the Audi app will send notification that charging is complete at only 19 miles of range, while the Level 2 charger contradicts that, and shows that charging is NOT actually complete. The range used to be 26-32, now has dropped to 19 to 22. The vehicle may display 1 mile of battery range and still show 1 mile even after driving 10 miles. It will sometimes refuse to charge past 19 miles of range. It may display 22 miles of range, and after driving 10 miles, drop to 5 miles remaining. This is not a minor inconvenience, it’s multiple safety issues. A vehicle should not lose critical safety functions or behave unpredictably while driving, nor should core systems like battery management provide inaccurate or conflicting information. At this point, I am extremely disappointed in both the vehicle and the lack of accountability by Audi. I would expect a company with morals to take immediate action when a vehicle presents ongoing safety risks. I hope this review helps others avoid buying an Audi. I work in luxury sales myself, and I am spreading the word daily to everyone I meet.

I bought a 10 year 120K mile warranty directly from Audi. I did not buy it from a dealer. I paid $4032 on a payment plan to Budco Finance beginning 4/19/19. The car had issues with navigation showing us driving across water. It also had issues with no safety features working warnings. The fix was an $800 software update. Audi Pure Protection contract terms exclude software. (even though many hardware functions are software dependent) At that time I was told I had no warranty coverage. It turned out Audi Pure Protection did not put a purchase price of the vehicle on the contract. After many calls between me, the dealer and Safeguard underwriting, they put a cap on the coverage at $59K for a car we paid $72K for. At 82K miles, the engine started burning oil. The dealer said Audi USA requires an oil consumption test which costs hundreds of dollars. The test is covered by insurance only if the engine fails. The engine failed the consumption test. Audi test standards said the engine needed to be replaced. The cost was over $33K. The warranty was supposed to cover it if an inspector approved the repair. An inspector came to the dealer and approved the claim. The claim was initiated and approved for a max payout of $17K, the value of the vehicle. The vehicle depreciated from $72K to $17K in 8 years and 82K miles. The rapid depreciation is based on the poor quality/durability combined with very high cost to repair. For six years Audi USA sold engines they know fail. They no longer sell those engines. Behind the scenes, the dealers are the sales rep for warranty companies. This one was Safeguard. It took me 8 phone calls and sending US mail to cancel the remaining term and get a refund initiated. To get the refund I have to make more calls to Paylink. So, Audi Pure Protection for me covered nothing over the life of the vehicle, cost $4000, and yielded revenue for Audi USA, Budco, Safeguard, and Paylink. I would not recommend ever buying a car warranty. Self insure by putting away money monthly equal to what the warranty costs. The worst part of this is we LOVE the local dealer Audi of Greenville. They have the best service department we ever dealt with. They tried hard to put us in a new Audi but needed Audi USA to help show good faith. We left them an open offer to buy is Audi provides a $10K factory discount on top of other available incentives. Audi USA does not stand behind their product and the fact they sold us a warranty direct proves they don’t value their dealer relationships. Audi of Greenville is a fantastic business who deserves manufacturer support.

Looks like Audi America in 19th Century, 60 days to respond and not in this AI world. When you want to sell car , all comes together and sell car in hours , deliver car to home and when customer complaints or product bugs, you guys expect us to sit and count number of days. I don’t care to drop the car at dealership and stop payments and file case nor post experience online and report on Audi website.

Exceptional comfort and quiet ride. User interface is horrible. CarPlay connects inconsistently, not user intuitive, randomly switches out of programs to another screen, both through CarPlay and through Internet.

My service advisor, Mike Carry at Rockville Audi provided me great service