AudiReviews of audiusa.com

some ppl say audi is over, not at all. cars are still excellent, superio engines

Catastrophic Engine Failure, Incomplete Support, and Breakdown in Communication — 2018 Audi Q7 I am documenting my experience with Audi of Omaha, the Baxter organization, and Audi USA regarding the catastrophic engine failure of my 2018 Audi Q7 at approximately 119,000 miles. The vehicle was properly maintained, and we obtained complete service records from the prior owner, including service performed at Lexus of Lincoln, which operates under the same Baxter of Omaha umbrella. At the time of failure, the vehicle displayed only a yellow warning indicator, not the red “stop immediately” warning that would typically accompany a critical engine malfunction. There was no meaningful advance warning that would have allowed me to prevent or mitigate the damage. Upon inspection, Audi of Omaha promptly estimated the repair cost at $32,000, which exceeds the remaining loan balance and is disproportionate to the vehicle’s market value. I then engaged in nearly 30 days of communication with Audi USA, providing documentation and awaiting responses. Ultimately, Audi USA declined to offer any goodwill assistance. While I understand that goodwill is not guaranteed for an out-of-warranty vehicle, a catastrophic engine failure at this mileage is not consistent with the expectations set by a luxury manufacturer that markets its products as “precision engineered.” Following Audi USA’s denial, I escalated the matter within the dealership. The general manager initially expressed willingness to explore options, including the possibility of a trade-in valuation or other assistance. Based on those discussions, I temporarily removed public reviews in good faith. However, after that communication, no further contact was initiated by the dealership. Multiple follow-up attempts, including calls to the sales department, went unanswered. As a result, I retrieved the inoperable vehicle from the property and sold it privately for substantially less than its expected value had the engine not failed. Subsequently, our family transitioned to an all-electric vehicle and purchased a Tesla, in part due to the transparency of their warranty structure and the company’s demonstrated commitment to supporting its products. Tesla’s warranty includes: • 4 years / 50,000 miles of comprehensive vehicle coverage • 8 years / 100,000–150,000 miles of battery and drive unit coverage, with a 70% minimum capacity guarantee This warranty package is straightforward, comprehensive, and materially stronger than what we experienced with Audi. Additionally, Tesla’s responsiveness and clarity during the purchase and onboarding process stood in sharp contrast to the lack of follow-through we encountered during this incident. This experience has raised significant concerns regarding both product reliability and the consistency of customer support within the Audi/Baxter network. Based on the outcome and the absence of meaningful assistance or communication, we have chosen to discontinue our relationship with Audi and the broader Baxter organization.

My experience with Audi of America has been extremely disappointing. In my personal experience, you shouldn’t expect meaningful help from them — I ended up wasting time going back and forth through emails, hoping for support or help in resolving issues related to the dealership I purchased from (Audi of Huntington). After months of communication, I found myself in the exact same situation I started in, still dealing with the problems on my own while Audi of America told me, “We can’t help.” From my perspective, once the sale is made, you’re completely on your own. Neither the dealer nor Audi of America seemed genuinely interested in assisting, taking responsibility, or standing behind their customers. It’s been a frustrating and disheartening experience with a brand I once trusted. Audi, this is how you lose loyal customers who have been with you for years.

The “Audi Experience” ….well let me tell you all about my experience and hopefully it will make you quickly walk away. For the last ten years my dream was to purchase an Audi Q5. In 2020 many of the stars aligned and I said let’s make this car dream a reality! I bought a beautiful brand new black Q5 and because of Covid it was delivered to my home. For 5 years I had no issues at all and really thought that this was a car that I would have for a few more years and then trade it in for a new Q7. Well at 5 1/2 months and 51550 miles which makes it 6 months and 1550 miles over my warranty everything changed. Out of no where and the SAME month I PAID my car OFF I had catastrophic engine failure. After many opinions and discussions it was deemed that this stuff just happens but it was something that was not my fault. My oil was clean and not even half way gone. I never missed an oil change and always had my car maintenance’s done at Audi. The same day I received the news I called the Audi Experience line and left a message. To my surprise I received an email and a call back in a quick 24 hours to explain the issue and details and was told they would do an investigation to see what could be done. I was left without a car and Audi would not provide me with a loner because my case was in my review so I had to pay for a rental car out of pocket with the help of my insurance. I waited for almost three weeks and still nothing. I was assigned to a regional case manager and she sent me two emails stating that she had no news and nothing was decided. After 2.5 weeks I was notified that my rental car would soon go up to 52.00 a day and I panicked and needed resolution. I called Audi Experience and had a direct line for my regional manager that I called over 100 times. I left 2-3 messaged daily and emailed her daily with nothing back. She decided to call me one day and I was in a meeting I could not step out of. I called her 3 minutes later and had to leave another message with no call back! I called Audi Sales and thought I finally found two people that were going to help me and after promises of call backs and taking this higher or even getting me a loner nothing was done not even a call back. I texted the sales team and got a generic response and then of course another no call back! Finally I had enough 3 days before my rental was up and I called the generic Audi Experience line and waited on hold to speak to a human for an hour and fifteen minutes. I got a woman on the phone that was able to tell me a decision was made 3 yes 3 days ago! She was able to give me a few answers but not the full story. At 8am the next morning I called the only person I trust within Audi and it was my local service rep and he was the one who told me what Audis decision was even though that was not his job to do. Audi decided since I was 6 months over my warranty and 1550 miles over they wanted to pay half of what it was going to cost to fix my engine. The cost was $17,000 so $8,500 would be coming out of my pocket. No trade or the option to a new car. I was extremely disappointed in Audi and still am. With two Audis in my home and the thought that I wanted to forever stay loyal to the car they ruined it all for me with their customer support and experience. Not only were they not willing to work with me at all they never ever provided any communication to me! I still have not heard from anyone at Audi Experience to this day nor did I ever hear from the sales team to whom I thought I could trust and utilize for support! If it wasn’t for the kind and well respected service rep at my local branch I would still be waiting and paying 100s for a loner! I had some conversations with a few local body shops that are Audi preferred. All of them shared with me that first this was not my fault and they have been seeing more and more issues with Audis right when they hit that 50k miles or when they are paid off. I was also told by them that Audi never does anything to help their customers and it’s almost a joke. I just find the whole thing very sad. If Audi was willing to help me or just talk to me I would have happily stepped into a new Audi and continued to stay loyal to the brand. Sadly I would never work with someone that treats their customers like this. The fact that no one has still called me back and treated me like this after buying a brand new car and this is just normal is disgusting to me. I have every call, text, and email sent to them with the zero responses. My advice to anyone looking for a new Audi- if you want a good experience stay far far far away. If you want to buy a beautiful luxury car and to be ignored if you have a serious issue from everyone minus the service rep then this is the right brand for you!

Audi usa car review Prior to purchasing an Audi vehicle, it is important to be fully informed of potential underlying issues. I am sharing this account to highlight concerns regarding the reliability of U.S. models. I own a 2018 Audi Q5 Quattro, which I have driven for 68,900 miles. Upon acquisition, I purchased a warranty, and the vehicle was maintained diligently with all service records up to date. However, over time, I began experiencing multiple malfunctions. When I contacted Audi of Princeton to investigate the numerous error messages, technicians examined the vehicle's onboard computer system. They discovered water intrusion within the computer compartment, a defect that suggests a manufacturing fault. The manufacturer had previously acknowledged this issue, where water would accumulate, leading to corrosion and failure of the communication system. I contacted my insurance provider, who confirmed that the damage resulted from water intrusion, categorizing the vehicle as a total loss. The insurer initially prepared a settlement offer but later recognized the problem as a manufacturing defect and agreed to pursue recourse with Audi on my behalf. After approximately five and a half months, I received the vehicle; however, various issues persisted, and additional repairs are now being recommended. This entire experience has been highly distressing. I possess comprehensive documentation and video evidence of the issues encountered. My advice to prospective buyers is to exercise caution when considering the purchase of an Audi; these vehicles may not be as reliable as perceived, and the premium cost may not be justified given potential quality concerns.and fact is they have no ability to fix after agreeing to certain amount of money. Also when I call Audi usa the answer is we are manufacturer and do not know the car performance issues or the malfunction and never buy such a premium car with premium price with no responsibility.

I had an appointment scheduled 09.19.2025 for issues they stated was fixed. Only to go to Audi Dallas and was told they will not fix my car or give a loaner. I spoke to Ashelyn who said I was scheduled for diagnosis the issue and repair and provide a loaner. I have all the text, emails and all my receipts of what they said was fixed and the same issue arises. The manager Gregg was rude and told Ashlyn to send me away. They did not offer a solution or try to reschedule other than to get me out the door. I will be making phone calls, this will not go unanswered. Thats fraud to be paid by my warranty company and not actually fix the issue. Audi of Dallas were the only ones that touched my car and I keep coming back for the issues I stated every time is a problem. It’s crazy the only reason someone contacted me from Audi Dallas is because I reported the incident to the director of the service department. When they called they gave some sorry excuse as to why they intentionally dismissed. The service department manager told me to leave and there’s was nothing they could do. Only for someone to reply to say I “felt” dismissed, how about you were not represent so do not tell me how I felt or the events that occurred. I would give Audi Dallas -0 stars, especially if you’re a woman of color. Good luck to anybody who goes there, your vehicle will not be fixed and they do not value anybody but taking your money!

Stay away from Audi — especially Audi of Wynnewood. I purchased a brand-new 2025 Audi S5 and within 24 hours, the car’s locking system completely failed. I couldn’t lock or unlock the vehicle with the key fobs, wallet key, or digital key card. It soon after erased the programming i had done. They kept saying it was new technology and no one seemed to understand how to fix it. But after paying cash for a ‘new’ vehicle, who wants it worked for n any way. The lack of communication and accountability from management was unbelievable. I had to chase updates for days, and when they finally agreed to replace the car, that process was just as bad. I was given the wrong VIN, spent three hours at the dealership reprogramming the replacement, and still left with key features that didn’t work. Promised follow-ups never happened. The replacement car is now experiencing the same mechanical failures!!! This was my first Audi purchase — and it will definitely be my last. Between the car issues and the terrible service, this experience has been nothing short of a nightmare. I even reached out to Audi of America which was a total waste of time. I’ve driven BMW’s the last 20 years, and so regret not staying with them. The product and service were always on point. Avoid Audi of Wynnewood at all costs.

they're a fantastic to drive but you'll be in a loaner more often than not. I leased a Q4 etron 12/2024 and had issues with it immediately. Every time I'd take it in for service from electrical system malfunctions that bricked the vehicle to AC failures to my sunroof not opening I was always told by service that "there's so many issues with these etrons" And apparently that's just what you're supposed to put up with. They've had my car over 20% of the time and I had to inquire about options to get rid of it - they were never offered. Now I'm at the mercy of buy back program team...as I wait to schedule service for the 2nd AC failure in a month.