AudiReviews of audiusa.com

I purchase a 2025 Q8 Prestige for $89K fully loaded. I had it for 14 months, 12,000 miles, and the alternator went. The dashboard lit up w/warning signs and I made it home 1/2 mile away. It was towed to the dealer the the alternator replaced. They told me Audi replaced it with a new alternator not a rebuilt one. Obviously it was covered under warranty. It has not sounded the same since. Not a big change but enough that I notice the sound of the engine is different. It had an extremely quiet interior and now I can hear the engine more. I had a Lexus for 10 years and the only thing I ever did was routine repairs and maintenance. Nothing ever failed. I never spent this kind of money on a car and expected the same quality. It is a let down and I completely lost confidence in the brand. I will never again buy or recommend an Audi.

Dear Audi USA, what a terrible level of software development you have! Don't you have a brain to realize that the software you're developing is for global users, not just Germans? The story involves over 650 cars with the new Audi software KT2 and after upgrading, they stop charging at regular home or 240 chargers. After a long back-and-forth, Audi claimed their engineers develop software only for high-speed chargers, so we have to spend time and money to go charge at Electrify America, with no estimated fix after two weeks! To make things worse, we have to pay out of pocket because Audi refuses to extend free charging at Electrify America for customers! Shame on Audi owners, having a $95K car that feels like an expensive paperweight. #Audi #AudiUsa

The Audi Eugene (Oregon) Service Department personnel are friendly, thorough and responsive. The work was done correctly. I rated Audi Eugene one star because of their continued awful automated telephone system. One cannot reach a human, one cannot request a loaner vehicle. "You may arrange your own transporation or wait for your vehicle." I know the repair will take three to four days since this will be the third vist for this problem. I presently own two Audis and I have owned three before these two. I am less likley to puchase any more because of Audi Eugene's terrible telephone system.

After more than four months of ownership, I cannot recommend the 2026 Audi Q3 to anyone who expects premium technology to work reliably. The MMI system is plagued by persistent software failures, including frequent phone disconnects, repeated error messages, and the need to reboot the system just to restore basic functions like Apple CarPlay. My vehicle has spent more than a month in Sewell Audi Sugar Land’s service department, yet the problems remain unresolved because the fixes depend on Audi of America. While Audi issued me a $2,000 goodwill payment, it closed my support cases before resolving the issues it promised to address. I purchase a new vehicle every three years specifically for the latest technology, but this is the first car I’ve owned where the technology is significantly worse than the model it replaced. Sewell Audi Sugar Land has done everything possible to help, but Audi of America has failed to deliver the level of quality, accountability, and customer support that should be expected from a luxury automotive brand.

I purchased a 2026 Q5 premium plus SUV I am having difficulties with the gasoline consumption. Audi takes no responsibility and wants to charge me to diagnose what might be wrong. The car has 1200 miles! Disgraceful! There is zero customer service!

Leased a 2024 A3. Major starter/generator failure at 20k miles made the car inoperable. Was in the shop for a month+. The dealer changed dates on paperwork to avoid lemon law. Audi wouldn’t work me me or my attorney at all. Just to let me out of the lease a few months early or refund the lease payments from when I didn’t have the car. I didn’t feel a lawsuit was worth the trouble since it had less than a year left on the lease. Overall the car had a ton of other minor problems that were “known issues”. Worst experience I’ve ever had with any car. Will never consider and Audi or Volkswagen product again.

We recently returned an Audi and leased a new one. Although the dealer provided great service, the horrible service from Audi financial Services has been a nightmarish experience. It took multiple calls and e-mails to get their attention. They were trying to send us to collections for a cable that had already been returned to the dealer. It took them almost two months to resolve the issue, while at the same time threatening us with collection actions and reporting to credit authorities. Customer agents lacked any desire to assist and resolve the issue. The website is one of the most unfriendly and rigid websites I have ever encountered. navigating is difficult and rigid. We often received error messages for simple tasks. We are almost sorry we leased a new car through Audi Financial

BEWARE - Worst AUDI service department ever is AUDI of Allentown, Pennsylvania! Brought my Q3 in for routine maintenance - including a $450 four wheel alignment - before my trip to Florida. The steering wheel is now off center to the left and the vehicle drifts right. Can’t take your hands off the wheel even for a second! Tried to get it right back in but I have to make an appointment and they can’t get me in for a week! I now have to either postpone my trip or go to another dealer at my additional expense to have it re-aligned! I tried to speak to the service manager. Still no call back. Asked to speak to general manager at the dealership - he’s on vacation for a week. They could care less about my drivability and safety issue! AUDI is great brand but this dealership tarnishes their reputation! GO ELSEWHERE!