Audien HearingReviews of audienhearing.com

These are amazing on sound. Very good quality. A little sensitive.beeps alot until adjusted in ears.

Customer service response

Terrible experience!! This company, in my humble opinion, is a partial 'game'. One of my earpieces did not work and to send another pair. It is almost impossible to reach anyone in this company. I feel I got no help and waisted about $300 on them. They refuse to give me a replacement ear piece, even though I bought their insurance plan. They haev shown me this company has ZERO Customer Service and their product is NOt meeting my needs and don't count on any contract fulfillment in the Customer Service contract.

I was wishing these were too good to be true:( Not for me.Been wearing hearing aids for 15 years, was suggested 40 years ago as a child to wear hearing aids, u do the math. Tired of audiologists, hearing test, trial hearing aids,etc. Audien Atom pro 2 was not my solution. The fit was great, self cleaning, no batteries, the problem; the high pitch screeching while barely touching and also in my ear while not touching. This is my second purchase, different model and I’ll be returning these.(Was refunded for first model purchased.)

The subject of my husband’s hearing has taken a back seat to the fall, 3 breaks in 1 leg, and surgery to repair it. Sorry to disappoint, but recovery is our first priority!

I waiting for the customer service person to check on policies. My call was dropped. I don’t know if the customer service person came back. However, they did not return a call to me. I returned a call to them, and at that point, I immediately was able to get the answer to my question, which was with returning, my first order due to the earpiece being too large so I could not get it into my ear properly I had paid for an annual warranty which did not get transferred when I had previously contacted the company and we switched models for me. This consultant assured me that they would be transferring that warranty onto my replacement hearing aids. She asked me if I would like an email confirmation of that transaction which I said I would. I received that email confirmation almost immediately. There were no other issues at this time.

I first purchased a pair of the Atom Pro hearing aids about two months ago. I am on Medicare and a new pair through Cigna's plan would have cost me $1900 out of pocket while Cigna would have paid $2500. I looked at what Audien Hearing had along with the price and bought a paid. Then, two months later Audien Hearing came out with the Atom Pro 2 - smaller and more versatile. And, they're great.

It was easy for me to exchange the original order for another model