Audien HearingReviews of audienhearing.com

Great customer service. Stand behind product. No hassle with return of defective item.

Both my sisters have hearing aids. The 3-5K type. Even though my Medicare would pay much of the cost, $1000 was still my responsibility. Then the FDA decided it was no longer necessary for a Doctor visit and prescription. I did my research and decided the Audien Pro 2 was worth the trial. Since owning them for a month it’s made conversation and tv watching like it use to. This was a wise choice and i highly recommend this company and product

Was awaiting delivery of Atom Pro 2 hearing aids scheduled for tomorrow 1/5 but after checking order status, I was amazed to see that they hadn't even shipped. Phoned their customer service number and was given a BS story from agent about how there was a problem with DHL and they were changing to UPS . Was offered a 20 buck discount for the delay which I thought was fair, I asked them to change the delivery location since I wasn't going to be in town next Tuesday. Later in the day I decided to see if they had updated everything and called customer service again. This time I was told the REAL reason why I haven't received the hearings aids. They don't have them in stock, something the previous guy didn't mention. So I canceled order,I was really looking forward trying them and to see the difference from more expensive ones I have. It's bad business for a company to take your money when they don't have a product to sell. I hope my refund gets credited to my account as fast as it was debited.

Great info from Ashley, really helpful Thanks

I can hear more now

Detailed instructions regarding how to set up and use the aids. The text and Emails are also helpful.

To be honest, the hearing aids are amplifiers. I wish this was explained more clearly in your marketing platform. In addition, I wish the ear domes were labeled as large, medium and smalls when the arrive in the packaging. I am still adjusting to them. Would appreciate a call back from a hearing specialist on the root cause of the massive feedback. I have made two CS calls, not the best results for the consumer. :(

The company's website shows: Try the Atom 2 series 100% RISK-FREE for 45 days. Don't like it? Don't worry we've got you covered with a refund! 45-Day Money-Back Guarantee I started the return process on December 18 and it is still not complete. Every email requesting that the return process be started is met with a reply from the company asking if I've tried "this or that" drawing a reply from me in return that "I have, please initiate the return process." The latest reply from Audien was an offer to upgrade the Atom 2s for "only $80" to another pair which I refused and once again requested that the return process get started. It seems to me the company is stalling so they can fall back on the 45 day time limit. I cannot recommend this company based on its poor customer service.