Audien HearingAudien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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G.M
I researched the best hearing aids for Seniors and Audien Hearing was the first in all of my searches. I purchased the Atom Pro & really like them. I purchased the Atom Pro2 as Christmas gifts and the recipients really like them. They couldn't believe what they were missing (just like me).
WILLIAM B.
The company has been great with handling any issue that i have had with my hearing aid. I do think it would be helpful if the company gave a more detail expaonation of when to use the different modes that are available on the pro2 and a better understanding of how the hearing aid should fit. One of my hearing aids popped out once and I am not sure if I should use a bigger dome or smaller one
customer
Been ten days since order processed and still not shipped. So what about the 3-5 day claim ???
Response from Audien HearingJan 8, 2024
James, I understand how important it is for our customers to receive their orders in a timely manner, and I apologize for any inconvenience this delay may have caused. Your exchange will be shipped out today and I will be adding in a complimentary Ear Cleaner & Ear Oil. Thank you for your patience and understanding in this matter.
customer
You did exactly what you said you’d do. In today’s world, it’s difficult to find a company that will be true to its claim.
SHEILA K.
Told the rep my problem with the ear pieces. He told me the ones were better. He was not pushy at all. I am go to try new ones
Chi D.
I ordered the AtomPro hearing aid for my mom. The first product came with a defected ear piece. I called asking for a replacement, they took care of it right away. I got a replacement within 48 hours. My mom tried for 3 weeks and she had headache every night so we decided to return the product ( on the website they said you can return with full refund in 45 days). However, when I called to talk to a representative, he insisted that I called to upgrade to BTE hearing aid that I didn’t even know and never asked for it. He said I had to wait for it to come before I can get the refund. I think it’s a scam because they just want you to pay more for their product instead of honoring their return policy. When you tried to call, or even chat, they put you on hold for a long time then hung up on you or never responded to chat.
Response from Audien HearingJan 8, 2024
Chi, I am sorry to hear that the Atom Pro wasn't a good fit for your mom. We always honor our 45 day money back guarantee and I will make sure you get you taken care of. I cant find your order information with your name provided here can you please send me your order number or email that made the purchase and Ill get the return process started for you.
Joann
Very easy, communication, understanding, and timely.
Mac
Audein makes a quality hearing aid product. The prices are very reasonable. The service is excellent. Tech support is very professional and accurately determine and resolve any issues I had with the Atom Pro 2 hearing aids. The service was very timely.
