Audien HearingReviews of audienhearing.com

No chat feature for customer service even though it states that is available. Not an easy return policy because nobody answers the phone or responds to emails. Hearing aids buzzed and itched. Not a fit for me.

I had to return 2 sets of hearing aids due to constant feedback. They claim they never received the second pair back, so they are refusing to pay the refund. I followed their directions for the return, but now I’m out close to $300 dollars. Do not use this company. These are the order numbers: #749607; #750377; #757736;

Pease don't buy this product. They are worthless and the company WILL NOT give you your money back. Taking advantage of old people... they should be ashamed of themselves. I wouldn't even give them a 1 if there was a lessor score.

As a pensioner and needing hearing aids I ordered from Audien, knowing they had a 45 day return guarantee. Sadly when the hearing aids arrived they were too big to fit into my ears. I immediately contacted the company for a return label. I heard nothing from them. I’ve tried three times, over a period of a month, asking for a return label but had no reply. I paid their additional in-house insurance as well. Looks like I’ve wasted $166.00. As a pensioner this is a lot of money. I don’t have the hearing aids I need and without a refund I cannot afford to buy another set. Such bad customer service. Update: 16th March 2024 After leaving the above bad review Audien finally made contact through Trustpilot. I gave them the information they said they required (although I had already sent it to Audien Customer Services in all previous emails) I have still not received the refund. I had to email them so many times before I finally got a returns label and two weeks after posting back to them Audien have not acknowledged receipt of the hearing aids nor sent out the refund. Do not use this company as even though they state they offer a full refund, they do not and will not refund your money.

I've had these hearing aids for a few weeks now, and there`s been a bit of an adjustment period, but considering the price, I'd say they`re an excellent bargain.

If your company is any good you wouldn't need to spam me and refuse to remove my details from your email list. Think it says it all about how you treat your potential customers Thank you for your response in note getting spam from you on other accounts. The problem is the people you pay to advertise your business, they're from sales @ stellarwebhub.online, it's companies like yourself that finance these bulk spamming companies making things difficult for people trying to filter out all the rubbish they send through

My first set of Atom 2 failed after three weeks. I contacted the company and they sent a new set about ten days later after I had returned the defective set. I tried them for a week and decided they didn't meet my expectations and wanted to return them for a refund. I was informed that I was beyond the 45 day return period. I explained that I was well within the 45 day period for the second set. They informed me that the return period began with the first set and did not get extended with a new set. What a load of crap!

Audien offered to reimburse purchasing an upgraded model with a honorarium. After receiving and trying to touch bases, no one seemed to know what I was talking about. However, Liz not only went the extra mile but a few more. She was extremely patient and understanding tracing the problem to an email glitch. The check was lost by USPS, which again, Liz was instrumental with an inquiry. Unable to locate it, Liz and Audien launched another check which was delivered via another carrier. It’s impatient people like me that make her job more difficult but I’m so glad she is so adept at handing people like me. The new hearing aids - the Adam Pro 2 are working extremely well with improved technology.