the hearing aids have been a life saver for my mom who is 97. she would never wear hearing aids till now without them she can’t hear conversations.
the company has been very good to work with when one of the aids went bad. they immediately sent a replacement
Response from Audien HearingSep 16, 2024
Hi Holly,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing.
Take Care!
JB
Joyce B.
I was more than satisfied with my first…
I was more than satisfied with my first hearing aid with Audien. It was amazingly inexpensive, and I only ordered one, surprisingly, they sent me two at no extra charge. I ordered a second one, several years later and opted for a higher grade. The second one was better, but not what I thought I had ordered. No problem, Audien understood and made arrangements to send me the Atom Pro-2 that I had expected. All I can say is, this Atom Pro-2 is so comfortable that I sometimes forget I have it in my ear and have to get back up from bed and remove it for the night. The background noise is gone, and I can finally hear the voices of my great-grandchildren. I have a very limited income and without the reasonable cost of this amazing hearing aid, I would not be able to socialize in conversations and enjoy the quality of life I now enjoy. Thank you Audien.
Response from Audien HearingSep 11, 2024
Hi Joyce,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing! ⭐️
Take Care,
SI
Simon
Customer Service
I ordered a pair of hearing aids and it was delivered fast. I gave it a try but my arthritic fingers made it difficult to use. I called to inform them of my problem and desire to return. In less than 10 days, I received the aids and shipped it back. Great Customer Service !
Response from Audien HearingSep 11, 2024
Hi Simon,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing!
Take Care,
MB
MARY B.
The originally ordered aids did not fit…
The originally ordered aids did not fit my ears, as well as another problem. The rep was responsive, very nice' and proactive when we spoke. My needs were addressed and I was very happy with the customer service at Audien.
Response from Audien HearingSep 11, 2024
Hi Mary,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing.
Take Care!
ST
Steve
Ok - Nothing but troubles
Ok, this is, like, my 3rd or 4th, (EDIT: 9th !) pair of hearing devices from Audien and I'm wondering if others are having the same issues. I've had to purchase 3 pair of these in as many months. They seem to work great! At first. Then they go downhill rapidly. The first pair I had, one of the devices quit working. I called support and they gave some insight on how to clean them. That advice didn't work. As instructed I put it in the charger, waited for the light to turn green, took it from the charger to my ear and there's no output. No sound at all. So, I'm ordering another pair, as backup and before I get the new pair, within a week the second device stopped working! Now I have nothing and can't hear. It was miserable for an entire week until the new pair came. I did not try the warranty because I out of the 45 day money back guarantee but only 2 months into ownership. And I thought, maybe I had dropped one, but certainly not both. As I thought back I couldn't think of any mishaps with either one. I just put them on the charger the night before. Take them off the charger and stick 'em in my ear. Except when the first one failed, that's exactly how I did it. I put one in one ear and I put the other in th other ear and ... nothing. So I switched ears. The nothing went from my right ear to my left ear. From that point I was running on one ear device. That device, without any warning, quit. Working fine when I put it on charge. No sound the next day. I have since purchased like FIVE pairs of these and none of them has lasted more than 3 or 4 months. From the atoms, to the Atom 2, to the Atom 2 Pro's (which are the worst yet). Nothing in my inventory has a reason to stop working, they just do. Now I have the Atom 2 Pro's and they work, but they drive one nuts! Constantly, feeding back, squealing, self adjusting and more nauseating squealing, whistling, high pitched feedback, etc. And there is NO WAY to stop it except pull them out of your ears!!!!!
Response from Audien HearingSep 10, 2024
Hi Steve,
This is Carla from Audien Hearing. I hope this message finds you well! I'm part of a special team supporting Product Feedback and Customer Relationship.
I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you're not pleased with your Atom Pro 2. You're getting constant feedback, squealing and whitsling. We're sorry to hear about this but rest assured, we are committed to make this right for you.
A proper fit is essential for getting the best sound quality. If none of the earbud sizes work for you and the hearing aids are too large, you can try using them without the earbuds. Just make sure to clean the hearing aids and replace the wax guards more frequently. While the earbud can make the hearing aid more comfortable, it's not necessary for the hearing aids to function properly.
If you still require support or have questions, please contact our Customer Support, and we will prioritize your request.
Take Care,
ED
Ernesto Del B.
Cliente satisfecho
Hola, Estoy gratamente sorprendido por la eficiencia de Átomo, escucho ahora muchas de las conversaciones que antes me perdía, salgo al jardín a escuchar los trinos de los pájaros, quisiera promover su producto con mis contactos.
Response from Audien HearingSep 10, 2024
Hi Ernesto,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing.
Take Care!
JT
jerry T.
I saw an ad for the Audien Atom Pro 2…
I saw an ad for the Audien Atom Pro 2 hearing aids and decided to try them. Sorry to say they just did not work out for me, I had much difficulty getting them in my ears and could not get used to them. Bryan in customer service suggested the Audien ION hearing aids that go behind the ear. I had Starky hearing aids before and they were not bad, but very old and were giving me problems with volume. The ION were great, I started wearing them right away, they have a great range of volume settings and background filters. I love them they are very comfortable and have different size ear buds so they can fit many ear sizes. The sound much clearer than my older Starky aids that cost $4000.00. If you are looking for hearing aids give them a try, 45 day trial and the customer service is excellent.
Thank you Audien
Response from Audien HearingSep 9, 2024
Hi Jerry,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing!
Take Care,
LI
Lila
Recommend 100%
Audien Hearing customer service team is always there to help, no matter how little the issue is. I would recommend 100%.
Response from Audien HearingSep 5, 2024
Hi Lila,
We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.
Thank you for your continued support for Audien Hearing.
Take Care!