Audien HearingReviews of audienhearing.com

Response from Audien HearingFeb 24, 2025

Dear HM, Thank you for taking the time to share your journey with your AAP2 hearing aids! It’s great to hear that you’re adjusting well and that each use is bringing you closer to the best possible experience. Like any new device, especially hearing aids, there’s always a bit of a learning curve, but it sounds like you’re making fantastic progress! I love that you’re experimenting with the volume and mode settings to find what works best for you—it’s truly the key to optimizing your hearing experience. If you ever need any additional guidance or tips, please don’t hesitate to reach out. Carmie, Sophia, and the rest of our team are always here to help! We appreciate you giving Audien a try and are so happy to have you as part of our community. Wishing you continued success on your journey to better hearing! Best regards, Marian

Response from Audien HearingFeb 20, 2025

Dear Laurie, I truly appreciate you sharing your experience, and I sincerely regret any difficulty you've encountered while trying to process your return. We never want any of our customers to feel frustrated, and I want to personally ensure we address your concerns as quickly and smoothly as possible. To assist you right away, could you please provide your order number or the email address used for your purchase? This will allow me to look into your request and ensure we find the best resolution for you before you leave the country. Your satisfaction is very important to us, and I appreciate the opportunity to make things right. I look forward to your response and will do everything I can to help. Best regards, Marian

Response from Audien HearingFeb 20, 2025

Dear Dave, I truly appreciate you taking the time to share your experience, and I sincerely regret any frustration you’ve encountered while trying to return your hearing aids. Your satisfaction is very important to us, and I want to personally ensure this matter is resolved as quickly as possible—especially given your upcoming travel plans. To assist you right away, could you please provide your order number or the email address used for your purchase? This will allow me to locate your order and find the best solution for you. I understand that you prefer a refund, and I want to make sure your request is properly addressed. Please reply with your details at your earliest convenience, and I will do everything I can to help. Looking forward to your response. Best regards, Marian

Response from Audien HearingFeb 10, 2025

Dear Patricia, Thank you for reaching out again. We sincerely apologize for any inconvenience you experienced, and we appreciate the opportunity to address your concerns. We’ve already responded to you directly and through the BBB website, but I wanted to follow up here as well. I’m truly sorry that it seemed there was a delay in processing your refund request. Our team’s intention was never to delay but rather to explore every possible way to provide you with the best hearing solution—whether through troubleshooting, free accessories, or a complimentary upgrade. That being said, we completely understand your request, and I’m happy to confirm that your refund has been fully processed. Please allow 7-10 business days for the funds to reflect in your original payment method, depending on your financial institution. If there’s anything else we can do to assist you, whether now or in the future, please don’t hesitate to reach out. We truly appreciate your time and the opportunity to serve you. Best, Marian P.

Response from Audien HearingFeb 10, 2025

Hi Joseph, Wow! Thank you so much for sharing your experience—it truly made our day! 😊 We’re thrilled to hear that you gave your Audien Atom Pro 2 another try and that they’re now making such a positive difference for you. It’s amazing to hear that your TV volume went from 50 to 20—that’s exactly the kind of life-changing impact we strive for! We also appreciate your kind words about our customer service team. Our goal is always to provide professional, courteous, and timely support, and we’re so glad we could get your replacement to you just in time! Knowing that the hearing aids are also helping with your tinnitus relief makes us even happier. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help ensure you get the best possible hearing experience. Enjoy your Atom Pro 2, and thank you again for being a valued part of the Audien family!

Response from Audien HearingFeb 20, 2025

Hello there, Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our hearing aids hasn’t met your expectations. Your satisfaction is very important to us, and I’d love the opportunity to assist you further. Could you please provide your order number or the email address used for your purchase? This will allow me to look into your order details and explore the best solution for you. We want to ensure you have the right hearing aid for your needs and that it functions properly without any discomfort. Please reach out at your earliest convenience—I’m here to help! Best regards, Marian

Response from Audien HearingFeb 10, 2025

Dear Dr. Polino, Thank you for sharing your experience. I’m sorry to hear about the inconvenience you faced during the exchange process. We truly want to ensure you have the best possible experience with your hearing aids. We recently reached out to request a bit more information about you and your order so that we can personally handle this for you and find the best solution. If you could respond at your earliest convenience, we’d love the opportunity to assist you with and make things right. We appreciate your patience and look forward to helping you! Best, Marian

Response from Audien HearingFeb 10, 2025

Hi Tim! Thank you for sharing your experience! I’m so glad to hear that you liked your hearing aids when they were working, and I truly appreciate your patience as we work to ensure you have the best possible experience. I see that one of our agents is currently assisting you and is eager to get to the bottom of what’s causing your hearing aids to stop working after several days. We want to make sure you can enjoy consistent and reliable performance, and we’re here to help find the right solution for you! Please continue working with my colleague, as they are committed to resolving this for you. I’ll also be personally monitoring your progress to ensure everything is taken care of. If you need anything else along the way, don’t hesitate to reach out—we’re always happy to help! Best, Marian P.