Audien HearingReviews of audienhearing.com

Response from Audien HearingMar 24, 2025

Hello J & B, Thank you for sharing your feedback—I truly appreciate your kind words about our customer service representative. While it’s disappointing that we weren’t able to provide the perfect hearing aid for you, we take great pride in delivering exceptional customer service, as that’s what truly matters most. I sincerely hope that one day we’ll have the opportunity to serve you again. You’re always welcome here, and we’d be more than happy to assist you. Thank you for your time and effort—we genuinely appreciate it! Best regards, Vince

Response from Audien HearingMar 19, 2025

Hi Dorothy, Thank you for your positive review! I’m so glad to hear that our resources have been helpful, and yes, we’re always here to ensure you’re guided every step of the way. I truly admire your patience during the adjustment process. Once you get used to them, I’m confident you’ll love them even more! Please know that we’re always here to support you—whenever you need help. Once again, thank you for your trust and support. We truly value you! Best regards, Vince

Response from Audien HearingMar 19, 2025

Hi Peggy! I’m absolutely thrilled to hear that you received the best customer care—that’s exactly our goal! We’re not just here to provide an affordable hearing solution but also to deliver exceptional customer service. Your feedback means the world to us! It motivates us to ensure we’re not only improving hearing but also bringing smiles to our customers’ faces. I’m so glad you’re one of them! Thank you so much for your trust and support! Best regards, Vince

Response from Audien HearingMar 17, 2025

Hi Jerry, Thank you for your honest feedback! I’m glad to hear that you had a great experience with one of our customer representatives, who evaluated your situation and recommended the ION after the Atom Pro 2 didn’t meet your expectations. I understand that adjusting to a new device can be frustrating, but please know that we’re here to guide you every step of the way. This is all part of the process, and we’re committed to helping you get the best possible experience with your ION. That’s why our customer service team is always your go-to resource whenever you have any questions or concerns about your hearing aids. I’ve sent you a separate email with tips on improving your experience with the ION. Feel free to share your thoughts, and I’ll make sure to get back to you as soon as possible. Thanks again! Best regards, Vince

Response from Audien HearingMar 17, 2025

Hey Shana, Thank you for sharing your feedback, and I’m truly sorry to hear about the frustration of one of your hearing aids not working properly. But don’t worry—I’m here to make sure it gets fixed and that we take the necessary steps to resolve this for you. I’ve sent you a separate email regarding this. Please feel free to reply, and I’ll make sure to assist you as quickly as possible. I truly appreciate your patience and cooperation. Looking forward to hearing from you! Best regards, Vince

Response from Audien HearingMar 12, 2025

Hi William, Thank you for your honest feedback—we truly appreciate your loyalty over the years. I’d also love to hear more about your experience with the Atom Pro 2. I’m sorry that it hasn’t met your expectations, and I’d really like to understand more about what didn’t work for you. However, I’m having trouble locating your account. Rest assured, though, that our customer service team is eager to assist you with any adjustments to improve your experience. That being said, I’m glad to hear that the original Atom Pro served you well, and I hope the Atom Pro 2 will do the same with the right adjustments. Looking forward to hearing from you—we’re here to ensure you receive the best possible care. Best regards, Vince

Response from Audien HearingMar 11, 2025

Hi Joseph, Thank you for the compliment—we truly appreciate it! I am impressed to hear that our hearing aids are making a difference for you, especially in comparing it to a much expensive brand. I completely agree that adjusting to them takes time, and there’s a learning curve involved. But rest assured, we are fully committed to supporting you every step of the way. We’re grateful for your support and for being one of the voices of Audien. Your experience can inspire others to rediscover the beauty of hearing—not just with an affordable device, but with a high-quality one as well. Best regards,

Response from Audien HearingMar 10, 2025

Hi Mark, Wow! We could definitely hire you as an advocate for our hearing aids—your journey, from the Atom to the ION Pro, is truly a great story to tell! But kidding aside… I’m truly impressed by your journey, not just in finding the best hearing aids we offer but also in choosing the most advanced technology available. We sincerely appreciate your loyalty and your voice in sharing this message with your friends and family. Your support means so much to us! Thank you once again, Mark—your Audien family is always happy to serve you. Best regards, Vince