Audien HearingReviews of audienhearing.com

Response from Audien HearingMar 10, 2025

Hi Charles, I’m delighted to hear about your positive experience with our customer service team! Thank you for your trust in us and for choosing our product. We are committed to not only providing affordable hearing aids but also delivering the best possible customer care. We truly appreciate your feedback. If you ever run into any issues or need further assistance, please don’t hesitate to reach out—we’ll be more than happy to help! Best regards, Vince

Response from Audien HearingMar 6, 2025

Hi Pinenut, Thank you for your 4-star review and we're truly sorry to hear that our hearing aids didn’t meet your expectations, leading to your decision to return them. We always strive to provide the best experience, and it’s unfortunate that we couldn’t do so for you. While we’re sad to see you go, we sincerely appreciate you being a part of the Audien Hearing family, even if just for a short time. We’re committed to our 45-day money-back guarantee, but I wasn’t able to locate your account. I’d love to assist you and process your refund as soon as possible. Could you kindly provide your order details so we can take care of this for you? If you need any further assistance, you can reach us via email at [email protected] or call our customer service team at 205-255-1112. Looking forward to hearing from you soon! Best Regards, Vince

Response from Audien HearingMar 4, 2025

Hi Maron, Thank you for sharing your thoughts about the hearing aids, and I completely understand how frustrating this can be, that they aren’t staying in place and are causing discomfort. Your satisfaction is our top priority, so I’ve sent you a separate email with troubleshooting tips and guidance to help ensure your hearing aids fit comfortably and work as they should. We are fully committed to supporting you throughout your journey with us and making sure you receive the best customer care. Please don’t hesitate to reach out if you need any further assistance—we’re here to help! Thanks for your patience and understanding. All the best, Vince

Response from Audien HearingMar 4, 2025

Hi Donald, I’m truly amazed at how smoothly your transaction went, and I’m so glad we were able to assist you effectively! Your feedback is incredibly valuable to us, as it motivates us to continue striving—not just in providing affordable hearing aids, but also in delivering the best possible customer experience. Thank you for your continued support! We’re always here for you as a trusted partner on your hearing journey. All the best, Vince

Response from Audien HearingFeb 28, 2025

Dear TR, Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear how much you’re enjoying the Atom Pro 2 and its advanced features. It’s wonderful to know that Restaurant Mode and TV Mode have made such a positive impact on your daily life, helping you enjoy conversations and entertainment with ease. I’m also delighted to hear that Anna provided you with prompt and helpful support! We take great pride in our customer service team, and I’ll be sure to pass along your kind words—she will be so happy to know she made a difference for you. We truly appreciate your recommendation and your trust in Audien Hearing. If you ever need anything in the future, we’re always here to help. Enjoy your new replacement hearing aids, and thank you again for being a valued member of the Audien family! Best regards, Marian P.

Response from Audien HearingFeb 28, 2025

Dear Bert, I sincerely apologize for the frustration and disappointment you’ve experienced. Your satisfaction is extremely important to us, and I want to make things right for you as quickly as possible. I will be reaching out to you directly via email so we can work together on getting a replacement sent to you immediately. I truly appreciate your patience, and I want to ensure you have a positive experience with Audien Hearing. We value you as a customer and understand how important reliable hearing aids are in your daily life. Please keep an eye on your inbox—I will do everything I can to resolve this for you as soon as possible. Thank you for bringing this to our attention, and I look forward to assisting you further. Best regards, Marian

Response from Audien HearingFeb 24, 2025

Dear Pete, Thank you for sharing your experience. I sincerely apologize for the frustration you've had with your hearing aids. I completely understand how disappointing it must be to have them stop working after such a short time, especially when they’ve been life-changing for you. I want to assure you that we take your concerns seriously, and I will be reaching out to you directly to arrange a free replacement. We want to make this right and ensure that you have a reliable pair that lasts. Your feedback is incredibly valuable, and I truly appreciate you giving Audien another chance. Please keep an eye out for my direct message, and if there’s anything else I can do to assist you in the meantime, don’t hesitate to let me know. Best regards, Marian

Response from Audien HearingFeb 24, 2025

Dear James, Thank you for taking the time to share your experience! It’s wonderful to hear that you’re wearing your hearing aids comfortably and enjoying them so far. Your advice about easing into wearing them is spot on—taking it slow and following the start-up kit recommendations can really make a difference, especially for those new to hearing aids. We truly appreciate your thoughtful feedback and are so glad to have you as part of the Audien family. If you ever have any questions or need assistance, we’re always here to help! Best regards, Marian