Audien HearingReviews of audienhearing.com

Customer service is great but we had bad experience with these hearing aids. I got Atom Pro 2 for my husband , bought a year warranty as well. They did not last long. In a year we had 3 replacements. Every time they sent us replacement but they did not last long. Now the warranty has expired. We had a conversation with the technician, very nice one by the way.He kindly told us that he is sorry they couldn't do anything. So Atom Pro 2 lasted only a year with 3 replacements. Good thing my husband has backup Oricle hearing aids he could talk to the technician. So, everybody is praising Audien hearing aids, they are lucky ones, but unfortunately not my husband.

I have been wearing expensuve hearing aides for over 15 years! My audiologist wants me to upgrade for the third time which would cost me another $6000, that would be $18,000 in 15 years. Crazy right, one set should last a lifetime so I said no! My right hearing aide was messing up and it was going to cost me $500 just to fix it so I decided to order the Audien Ion Pro! It's only been three days but I can say that they work better than my expensive ones! I have seen where people say they got whistling and feedback, well you need to have the correct size tip on for a snug fit! The only thing I don't like about them and the reason for only four stars is that they keep disconnecting and reconnecting to the app! Sound fades out when my phone gets a notification and takes about 4 seconds for sound to return! I like to beable to hear without any interruptions! For example I played Bingo today and about every 5 calls the sound would go out and I could not hear what was called! Right now I am Watching TV the sound keeps going in and out while I am writing this review,it shouldn't be doing that! Part of the reason why I didn't want to order the ION Pro because of the Bluetooth connection! Even when I close the app the sound is going in and out! I ordered the Pro because the other one was not available and I could not wait! I just hope I can figure out these sound interruptions!

Even that their devices didn’t work for me I had a very good experience with their customer service not like JABRA that their customer service is very bed. Audien customer service are very polite and their response is prompt. The return worked very well and without delay. If their product will work for you, you will be happy for their support. John Sekuj

The simplest way I can describe my experience with Audien Hearing is to say: L’Audien, c’est magnifique! It’s one thing to purchase a high tech device online and to be well satisfied with its overall performance; it’s quite another thing entirely to buy something that proves to be defective and to need the active assistance of the providing company to correct. I had this happen; one of my newly acquired AtomPro2 hearing aids produced interminable, irresolvable feedback, the other wouldn’t take a full charge. BUMMER! I dreaded having to go through the rigmarole of returning the set and expected problems while trying to get a replacement pair. Well, let me tell you, if there were a postgrad course in customer service, Audien Hearing could author the textbook. Their response was extraordinary; exhibiting no resistance or impatience whatsoever, the staff were to a (wo)man apologetic, attentive, and personable — immediately arranging for the replacement of the unsatisfactory aids via UPS EXPRESS at no cost to me,for they even emailed a printable mailing label to cover the $5 postage. I’m currently eagerly awaiting my new Atom2s and am looking forward to the relief they’ll surely bring to this senior citizen. End of story.

Audien Atom Pro 2: Tried them out, not satisfactory, would not have tried them without fact that the sales info said were returnable within 30 days. After having them 1 day started trying to return. Much hassle. Audien switched me to "Just Answer" which charged me $53 even tho I did NOT ask a question or get an answer. Still hassling with the return. Might be good product for someone else but bad people to deal with.

Do not waste your money on these. They do not work, and they do not honor their return policy. I have been waiting over 2 months for my refund.

The hearing aids work, but…I often get a squealing feedback sound. I’ve had them for over 45 days, so I can’t return them. I can’t complain about Customer Service, as they always respond. As I said, when they’re not squealing feedback, they work, although they make my own voice sound odd and loud. If the aids sit in your ear better than in mine, you might like them. Their new technology is good, so they’re different than other OTC hearing aids. Just be sure to return them before it’s too late if they squeal for you, too.

When you replaced my hearing aids when they both stopped working! I will give you my experience with these hearing aids but my viewers have to be patient!! The book and the video are very helpful but I have other suggestions that you might want to use? 1. Putting them in your ear can be fustrating and set the hearing aids to the number (1) for volume and you will definitely get feed back but adjust the hearing when it's in your ear by turning it very slowly; you will get feed back than all of a sudden the feed back will be GONE! THE SOUND WILL BE VERY CLEAR!! You can change to a larger DOME like the book says and that's what I did and the feed back was gone. A lot of this is trial and error that's why you have to have PATIENCE!! When you get itchy or sore sometimes in your ear take them out and give yourself a break thats what I do because you wear them for a long time and by all means use the break in period thats what the book says and it WORKS!! Once you get use to your hearing aids you won't realize that your wearing them! Don't FORGET to take them OUT before you go into the SHOWER! I almost did! I have a model Lionel Train layout and I have to service from time to time. I had it all my life and now at the age of 74 I'm very busy with it. I might not be able to send another review? Soon to be 75 in 5 months? These are the BEST hearing aids I purchased! I had other hearing aids ( so they said) but they were amphfliers and were TERRIBLE!!! Audien Hearing Aids are so easy to use and the price is worth it. I have a friend that has hearing aids and it cost him over $3,000 dollars of course their hi-tech and you use it with your cell phone but I DON'T NEED THAT STUFF!! I saved a lot of MONEY!!!!!!!!!!!! Hope everything works for you! Good Luck!