As Audien Hearing update to my previous review on…
As an update to my previous review on Audien Hearing, I just had an online video meeting with Audien Support who took me through all troubleshooting steps, and we decided that a refund was in order, which Bryon, the tech, readily agree to provide a full refund. It's apparent I did not give this company a chance to rectify my request to return so this update will serve to amend my previous negitive comments!
Response from Audien HearingMay 5, 2025
Hello Ronald,
Thank you for your honest feedback. While I’m sorry to hear that our hearing aids didn’t fully meet your needs, I’m glad we were able to support you through the process and provide the assistance you deserved.
I’m especially pleased to hear that Bryan was able to help you with both troubleshooting and the return process. It’s always our goal to make sure every customer feels supported, even if things don’t work out as hoped.
It’s unfortunate to see you go, but we truly appreciate the opportunity to serve you and hope to welcome you back in the future.
Thanks again,
Vince
DA
Dale
Not for all
On the plus side, Audien hearing aids are reasonably priced. On the negative side, I couldn’t stop them from feedback squealing, despite trying all of the company’s suggestions for doing so. I gave up, returned them through CBS Deals (which is how I bought them) and got a full refund.
Response from Audien HearingMay 5, 2025
Hi Dale,
Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience. This is certainly not the kind of outcome we hoped for, and I sincerely apologize for any frustration it may have caused.
That said, we’re still very grateful for the time you spent with us. Please know that we take your feedback seriously—as a challenge and an opportunity to improve our service and provide the best experience possible moving forward.
Best regards,
Vince
DP
David P.
terrible service when it comes to returning the Ion Pro
I have been going back and forth by phone and e-mail advising that the hearing aids do not work. My e-mails requesting a shipping label are being ignored, and by phone Lucy/Lucia promised to send me the label, but after two days it has not arrived. Terrible customer service.
Response from Audien HearingMay 5, 2025
Hello David,
Thank you for your feedback, and please accept my sincere apologies for the back-and-forth as well as the inconvenience this has caused. I completely understand how frustrating this situation can be, but please rest assured—we’re committed to making sure you receive what is rightfully yours.
I reviewed your account and saw that an offboarding link was sent to you. This is part of our updated return process. All you need to do is access the link, enter your order number, and it will automatically generate the return information for you.
Once again, thank you for your patience and understanding throughout this process.
All the best,
Vince
MB
Mr. B.
Long story/Good Experience So Far
I've upgraded to hearing aids from hearing amplifiers (used for the past 3 years), going for the Atom 2 HAs first. Experience was not good: sound level couldn't be reduced enough, feedback whistling/screeching was nearly continuous, and supplied rubber plug tips were too small. Decided to return for a refund, but my request was never answered over 5 days. I called Support and discussed my issue, but agent wanted me to upgrade to ION/ION Pro instead. I decided to shop around to compare my options upgrading to a BTE style, as past experience showed in-ear-canal amplifiers would pop out occasionally (lost a couple). Nothing looked better than the ION/ION Pro HAs. Started a sequence of email chats with Patricia, who was very patient and understanding. I ended with upgrading my ATOM 2 HAs to ION Pro 2 w/Bluetooth. Upon receiving these a week later, I charged them up fully and choose a good fit domes. NOW, that is more like it! The sound quality is much better than anything I've tried, no feedback unless I force it (cupping my ears with my hands). The BT app seems to work pretty well, but every day, the HAs disconnect/connect multiple times even though my phone is in my back pocket. My phone is a year old, and have never had BT problems with several sets of ear buds, a remote speaker or streaming. So its the app or HAs with a BT issue I'll have to deal with. Overall, I'm satisfied so far with my purchase and with Support -- we need more Patricias manning support phones!
Response from Audien HearingMay 5, 2025
Hello Mr. Bob,
Wow! Thank you for sharing your feedback. It’s truly inspiring to hear about your wonderful journey and how the ION Pro has significantly solved the issues you were experiencing with the Atom 2. We’re so glad to hear that Patricia has been a great help to you—that’s exactly what we aim for.
Our ultimate goal is not only to provide affordable hearing aid solutions but also to ensure the best possible customer experience. We’re honored that you’ve felt this way, and we are committed to continuing to serve you, especially as you navigate any current challenges with the ION Pro. Rest assured, we’ll do everything we can to stabilize things and provide you with top-tier support.
Thank you again for your continued support and trust in us.
Best regards,
Vince
JI
jimt
great customer service
even though these hearing aids did not work out for me the customer service was great with on glaring exception. the AI front end needs some massive learning and is not ready for prime time. comm was good and return handled nicely.
Response from Audien HearingMay 5, 2025
Hello,
Thank you for your feedback—it truly means the world to us. While we weren’t able to fully meet the exact expectations you had with our hearing aids, we’re glad that we were able to provide a positive experience with our customer service.
Once again, thank you for your time, even though it was for a short period. We hope to have the opportunity to serve you again soon.
Best regards,
Vince
RM
Robert M.
RachelRachel was very helpful in getting…
Rachel was very helpful in getting everything straightened out.
Response from Audien HearingMay 5, 2025
Hello Robert,
Thank you for your wonderful feedback about one of our representatives. I’m so pleased to hear that Rachel was able to provide you with the support and service you were hoping for.
Our number one goal has always been to offer not only affordable hearing solutions but also the best possible support to our customers. We’re thrilled that Rachel could assist you in meeting your needs.
Thanks again for sharing your experience with us!
Best regards,
Vince
HR
H. R.
Customer service was great
Customer service was great, I had taken an online hearing test, and was rated with mild to moderate hearing loss. The background noise with the Ion Hearing Aids was too loud for me, so I decided that maybe my hearing loss was not so bad after all, and returned them.
Response from Audien HearingMay 5, 2025
Hello,
I’m pleased to hear that you’re satisfied with the support you’ve received from us. While we may not have fully met or exceeded your expectations, we are truly grateful for your kind words and for allowing us the opportunity to serve you, even for a short period of time.
Your feedback is incredibly valuable to us, and it will help us improve our services moving forward.
Thank you again for your time, and we hope to have the chance to serve you again in the future.
Best regards,
Vince
DL
Debbie L.
I couldn’t ask for more!
These are my first hearing aids, and I’m very pleased with them. I’ve had them for almost a month, and my hearing is definitely better with them! Customer service has been excellent. I love being able to adjust them with my phone. The size is remarkably small: the behind the ear model is hardly noticeable even though my hair is quite short. And the price is really reasonable. What more could I ask for?
Response from Audien HearingMay 5, 2025
Hello Debbie,
Wow—thank you so much for sharing your feedback! It truly means the world to us. I’m absolutely thrilled to hear that your experience has been so positive, especially knowing this is your very first hearing aid.
It’s incredibly rewarding to know that we were able to meet your needs right from the start. I’m so glad our paths crossed and that we could support one another in this journey. Thank you for placing your trust in us—we’re honored to be part of this with you, and we promise to be by your side every step of the way.
Best regards,
Vince
