Audien HearingReviews of audienhearing.com

Response from Audien HearingMay 5, 2025

Hi Sabrina, Thank you so much for your feedback—we're truly honored to have earned your satisfaction. We're glad to hear that you’re not only pleased with the price but also with the overall quality of our product and service. As we always say, we don’t just offer an affordable hearing solution—we’re committed to delivering top-notch customer support as well. We truly appreciate you giving us a chance and for your continued trust. Please know that you’re never alone in this journey—we’ve always got your back. Best regards, Vince

Response from Audien HearingMay 5, 2025

Hello Julie, Thank you for sharing your feedback, and please accept my sincerest apologies for the inconvenience and the back-and-forth you experienced. I completely understand how frustrating that must have been. Please know that this is not the level of service we intended to provide, and I’m truly sorry if it left a negative impression—we never meant for it to come across that way. Our goal has always been to ensure you receive all the support you need by exploring every possible solution. That said, we remain fully committed to honoring our return policy. I reviewed your interactions with Mary and can confirm that she extended your trial period by an additional 45 days, giving you a total of 90 days to try the hearing aids risk-free. This means you're absolutely eligible for a full refund should you decide not to continue. We truly want you to experience the benefits of better hearing with our devices, and we're happy to support whatever decision you make after giving them a fair try. Thank you again for your patience and understanding throughout the process. If there's anything else I can help with, please don’t hesitate to reach out. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello Alan, Thank you so much for your wonderful feedback! I’m truly glad to hear that the ION Pro is working well for you. It’s amazing to know that you’re not only enjoying the beauty of hearing again, but also appreciating the great features, like being able to listen to music while still staying connected to the sounds around you. That’s exactly the kind of experience we hoped you’d have, and it means a lot to us to hear it directly from you. We genuinely appreciate your continued trust and support. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello Travis, Thank you for taking the time to share your thoughts with us. Please know that we take your feedback seriously, and I’m truly sorry to hear that you’re still experiencing difficulties adjusting to your hearing aids — your frustration is completely understandable. We’re here to support you every step of the way, and I want to ensure you get the assistance you need. I tried searching for your account but was unable to locate it. We’d be more than happy to help — please don’t hesitate to reach out to us directly at 205-255-1112 or via email at [email protected]. We’ll make sure you’re taken care of promptly. Thank you again, and we look forward to assisting you. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello Craig, Thank you for bringing this issue to our attention. I sincerely apologize for the confusion and the back-and-forth — I understand how frustrating this situation must have been, and I truly appreciate your patience. I’ve just checked your account, and I’m happy to let you know that everything has been resolved. We’ve canceled the free upgrade to the ION and have processed a refund for your Atom Pro purchase instead. Please note that the refund should reflect back in your account within 10 business days. Thank you again for your understanding and patience throughout this process. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hello Dianne, Thank you for raising and sharing this concern with us. We sincerely apologize for the inconvenience this delay has caused. I understand how important it is to receive your hearing aids on time, and I’m truly sorry that we didn’t meet that expectation. I’ve just checked your account, and according to the tracking information, your order is now scheduled to be delivered on April 23, 2025. Please rest assured that everything is being handled, and your package is on its way. We truly appreciate your patience and understanding in this matter. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hi Catherine, Thank you so much for your positive feedback — it truly means the world to us! I’m so glad to hear that Vena made everything seamless for you. Your kind words are incredibly important to us as a company. Feedback like yours inspires and motivates our team to continue delivering not only affordable hearing aids but also exceptional customer service. We sincerely appreciate your continued support and trust. Best regards, Vince

Response from Audien HearingApr 23, 2025

Hi Ricky, Thank you so much for your wonderful feedback! I’m truly happy to hear that the Atom 2 has become your trusted companion for your hearing needs. We always want the best for you, and it’s great to know that the extended protection plan has added even more value — offering not just peace of mind, but also an affordable way to keep your device safeguarded from potential damage. Once again, thank you for your kind words and continued trust. It means a lot to us! Best regards, Vince