Audien HearingReviews of audienhearing.com

Response from Audien HearingDec 15, 2025

Hi Terry, Thank you so much for your kind words! We’re thrilled to hear that your hearing has improved so quickly and that LJ was able to provide exceptional support during your adjustment period. It’s wonderful to know that your Audien hearing aids are already making a difference for you. We’re here for you every step of the way, so please don’t hesitate to reach out if you need any assistance or adjustments in the future. Thank you again for choosing Audien! Best regards, Vince Audien Hearing Team

Response from Audien HearingDec 15, 2025

Hi Charlie, Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve had with the battery life and Bluetooth connection on your Audien Ion Pro hearing aids. We understand how disruptive this must be, especially when you rely on your hearing aids throughout the day. We want to make this right. A member of our team will be reaching out to you directly to troubleshoot these issues and explore solutions to ensure your devices work reliably. Your feedback is invaluable in helping us improve both our products and our service. We appreciate your patience and the opportunity to assist you, and we hope to restore your confidence in Audien. Best regards, Vince Audien Hearing Team

Response from Audien HearingDec 15, 2025

Hi Susan, We’re very sorry to hear about the difficulties you’ve experienced with your order and completely understand how frustrating this must be. Our goal is always to provide a smooth experience, and it’s clear we fell short this time. To resolve this as quickly as possible, a member of our team will reach out to you directly to assist with your return and ensure you can meet the return deadline. We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention—we value your feedback and are committed to improving our service. Best regards, Vince Audien Hearing Team

Response from Audien HearingDec 3, 2025

Hi Larry, Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you’ve experienced — this is not the kind of experience we want for anyone trusting us with their hearing needs. After reviewing your account, it looks like you’ve already spoken with one of our representatives and agreed to try the hearing aids. As part of our 45-day trial, you still have the full period to test your Atom X devices and see how they work for you. Our team is here to support you throughout this trial to ensure the best possible experience while adjusting to your new hearing aids. We appreciate your input, as it helps us improve our products and customer experience. Thank you for giving us the chance to assist you, and we’re here to help with any questions along the way. Best regards, Vince Audien Hearing Team

Response from Audien HearingDec 3, 2025

Hi Mr. Singelton, Thank you for sharing your experience. We sincerely apologize for the frustration and confusion this situation has caused — it’s certainly not the experience we want for anyone who chooses Audien for their hearing needs. We were unable to locate your account with the information provided. To ensure your concerns are properly addressed, we kindly ask that you contact us again with your order details. Once we have the correct information, our team will review your case thoroughly and work with you to find a fair resolution. We take reports of defective or miscommunicated orders very seriously and are committed to resolving issues as quickly as possible. Your feedback is valuable in helping us improve our processes and customer experience. We look forward to hearing from you and getting this matter resolved. Sincerely, Vince Audien Hearing Team

Response from Audien HearingDec 3, 2025

Hi Ken, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you encountered. This is clearly not the experience we want for anyone who trusts us with their hearing needs. Regarding the discrepancy with your order, we apologize if the process felt confusing or difficult. Our video appointments are designed to provide real-time support, especially for those who are adjusting to new hearing aids, troubleshooting fit or sound issues, or needing guidance on using the product effectively. They are intended to help, not to complicate the return process. No worries — one of our team members will reach out to ensure your concerns are addressed and to help get everything resolved as quickly as possible. We genuinely appreciate your feedback, as it helps us improve our products and services. We hope to have the opportunity to make this right for you. Best regards, Vince Audien Hearing Team

Response from Audien HearingNov 21, 2025

Hi James, Thank you so much for sharing your experience! We’re really glad to hear that our team was able to help you quickly figure out what was going on with your right hearing aid and get a replacement on the way. We know how important it is for everything—especially the remote controls—to work smoothly, so it means a lot to hear that you felt supported throughout the process. If you ever need anything else or have questions down the road, we’re always here for you. Thanks again for trusting us! Warm regards, Vince Audien Hearing Team

Response from Audien HearingNov 17, 2025

Hi Bonnie, Thank you so much for your kind words! We’re thrilled to hear that JJ was able to guide you through finding the right hearing aids and that you’re happy with your upgrade. Our team takes pride in making sure every customer feels supported and confident in their hearing solution, both now and in the future. We truly appreciate your trust in Audien and look forward to helping you anytime you need. 👂❤️ Warm regards, Vince Audien Hearing Team