Audien HearingReviews of audienhearing.com

Response from Audien HearingDec 26, 2025

Hi Jennifer, Thank you for sharing your experience so openly. We understand how upsetting and frustrating this situation has been, especially after being told a refund was approved and completing the required steps. We truly regret that this has been your experience. Your concern has already been forwarded to a Care Specialist so it can be reviewed more closely. To move this forward, we do need additional information to locate and review your order. We have already requested this, but if it is easier, you may also share your order number with us when available. We appreciate you taking the time to raise this concern. Feedback like yours is important to us and helps us continue improving how we support our customers. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 26, 2025

Hi Mike, Thank you for sharing your experience with us. We are very sorry to hear that your hearing aids failed and that you were not able to receive the support you needed, especially given the important work you do as a medical missionary. We understand how disruptive and disappointing this must have been, particularly when reliable hearing support is essential. Your concern has been forwarded to our Care Specialist Team so it can be reviewed more closely. We have already requested additional details to help locate your order. If you are able to share your order number, that would help us move forward more quickly, but we understand if that is not immediately available. We appreciate you taking the time to bring this to our attention. Your feedback matters to us, and we truly regret that this has been your experience. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 26, 2025

Hi Opal, Thank you very much for sharing your experience with us. We truly appreciate you taking the time to explain your situation, and we are glad to hear that our customer service team was able to support you with understanding and care. Rick’s willingness to listen and assist reflects the level of service we strive to provide. We are grateful for your kind words and are happy that we could help make this process a positive one for you. Wishing you a wonderful holiday season as well. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 26, 2025

Hi T. H., Thank you very much for sharing your positive experience with our customer support team. We are glad to hear that our agents were able to assist you patiently and thoughtfully while helping you adjust your Ion Pro 2 to meet your specific needs. Providing kind, supportive, and personalized service is always our goal. If you ever need further assistance, please feel free to reach out. We truly appreciate your feedback. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 23, 2025

Hi Don, Thank you very much for sharing your experience with us. We are glad to hear that the hearing aids have been easy to use and have helped you hear sounds clearly again. Your feedback truly means a great deal to us. If you need any further assistance, please feel free to let us know. We are always here to help. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 18, 2025

Hi Chas, Thank you very much for sharing your wonderful experience with us. We are delighted to hear that LJ and Rakko were able to support you throughout your learning process and that the product has worked well for your needs. Customer satisfaction is always our priority, and your feedback truly means a great deal to us. If there is anything else we can assist you with, please feel free to let us know. We would be more than happy to help. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 18, 2025

Hi Barb, Thank you for taking the time to share your experience with us. We understand how frustrating it can be to try multiple devices and still not find a comfortable fit, and we are sorry that this process has felt exhausting for you. Our intention in offering various models and video consultations is to help identify the best possible solution, especially since fit and comfort can vary significantly from person to person. That said, we understand that you would like to move forward with a return rather than trying additional devices. At this time, we are unable to locate any order information based on the alias used in your review. We have already requested additional details so we can review your account. You may share your order number with us directly, or you may reply to the request we sent so we can obtain the necessary information to assist you. For further support, please contact us by visiting https://audienhearing.com/pages/support and using the phone number listed on our website. When you call, please ask to be transferred to our Specialized Care Team, who will be able to review your case and assist you further. Thank you for giving us the opportunity to review this and assist you in moving forward. Warm regards, Angel Audien Hearing Team

Response from Audien HearingDec 15, 2025

Hi Jenny, We’re very sorry for the delay and the frustration this situation has caused. We understand how disappointing this must be, especially after being promised a free upgrade. Just to be clear, after reviewing your account, your original purchase was an Atom One, not the ION Pro 2, and the promised free upgrade is the Audien ION. Please rest assured that we are actively investigating your case and will make sure your replacement device is sent to you promptly. Your feedback is extremely valuable and helps us improve our processes to prevent delays like this in the future. Thank you for your patience and understanding—we’re committed to resolving this for you as quickly as possible. Best regards, Vince Audien Hearing Team