She resolved my problem and made it easy to get the refund I asked for.
Response from Audien HearingJan 9, 2026
Hi Edward,
Thank you so much for taking the time to share your experience with us. We truly appreciate you letting us know that your concern was resolved and that the refund process was made easy for you.
We are glad to hear that our care specialist was able to assist you effectively and provide the support you needed. Feedback like yours is important to us and reinforces our commitment to ensuring a smooth and respectful experience for our customers.
Thank you again for your kind words and for allowing us the opportunity to assist you. If there is anything else we can help with or if any questions come up, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
DO
Don
Carlos was most helpful in resolving…
Carlos was most helpful in resolving our problem.
Response from Audien HearingJan 9, 2026
Hi Don,
Thank you so much for taking the time to share your experience with us. We truly appreciate you recognizing the support you received from Carlos, and we are glad to hear that he was able to help resolve your concern.
Your feedback means a great deal to us, and we are grateful for the opportunity to assist you. Providing helpful and attentive support is something our team strives for every day.
Thank you again for your kind words. If there is anything else we can help with or if any questions come up, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
SN
Stacey N.
I was helped by Carlo
I was helped by Carlo . He was gracious and exceeded his helpfulness. He was able to resolve my predicament . Easy peasy, wish there were more representatives that as courteous as he.
Response from Audien HearingJan 9, 2026
Hi Stacey,
Thank you so much for taking the time to share your experience with us. We truly appreciate recognizing the support you received from Carlo, and we are glad to hear that he was gracious, courteous, and able to resolve your concern smoothly.
We are grateful for your kind words and your positive feedback. Providing attentive, respectful, and helpful service is something our entire team strives for, and feedback like yours reinforces the importance of that commitment.
Thank you again for your support and for allowing us the opportunity to assist you. If there is anything else we can help with or if any questions come up in the future, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
TL
TA L.
Great customer service by Harris
I have purchased both the Atom One and the Ion for different needs. I value my Audien hearing assists very much, both for the quality and the costs. The customer service provided today by a very patient Harris was invaluable! I realized I needed extra information on how to maintain my aids and he was very professional, extremely knowledgeable and listened. I'm looking forward to wearing them and know that customer service will be there for me when I need assistance. There are also video tutorials and booklets. I should have watched the tutorials.
Response from Audien HearingJan 9, 2026
Hi TA,
Thank you so much for taking the time to share your experience with us. We truly appreciate you choosing Audien for your hearing needs and are glad to hear that both the Atom One and the Ion have been valuable to you in terms of quality and cost.
We are especially grateful that you highlighted the support you received from Harris. We are pleased to hear that he was patient, knowledgeable, and attentive while helping you better understand how to maintain your hearing aids. Your feedback means a great deal to us, and we will be sure to share your kind words with him.
We are also glad to know that our video tutorials and booklets have been helpful resources for you. Our goal is always to ensure our customers feel confident, supported, and informed as they use their devices, and it is wonderful to hear that you feel comfortable knowing our customer service team will be there whenever you need assistance.
Thank you again for your thoughtful feedback and for allowing us to support you on your hearing journey. If any questions come up or if there is anything further we can assist with, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
GE
Geri
BEWARE the Refund Policy
I ordered a pair of Audien Atom X OTC hearing aids in late November. They immediately made me feel dizzy and nauseous. I filled out their refund form,, but they demanded an interview with me, which is a ploy to sell customers a more expensive item. I refused, and wrote the CEO saying that this was unnecessary. No response. I submitted to the interview, and I was promised a refund at their whim, maybe 10 days. Who knows? I strongly objected, they refunded the money, but DEDUCTED $9.18 with no explanation. I objected to that, and I got a call at 7am from one of their presumably off-shore representatives. I was asleep. They left a message to call them back on their nightmare phone tree. Their written responses too are either AI-generated or scripts. There is no concern for the customer. All they want is your money, and they make it as difficult as possible for you to get it back. It seems that unless you never actually USE the product, they are going to deduct something with no explanation. I am an older person. I can only tolerate so much of this unethical behavior. Yes, I'd like my $9.18 back, but it's more important that potential customers--especially older people--know that their "risk-free" trial period is probably going to cost them money, aggravation and disappointment if they need to return the product.
Response from Audien HearingJan 9, 2026
Hello Geri,
Thank you for sharing your experience with us. We are truly sorry to hear about the discomfort you experienced with the Audien Atom X and the frustration during the return process. We’d like to clarify that the $9.18 deduction from your refund was for the prepaid return shipping label used to send the device back. We apologize for not making this clear upfront and understand how this caused confusion.
Please know that Audien does not engage in unethical practices. Our return process is designed to be straightforward while following a procedure that helps our team fully understand each customer’s experience. As part of this process, our team may occasionally make recommendations for other Audien products. These recommendations are not always for a more expensive product—they are made carefully, taking into account your purchase history and current device, with the goal of helping you find the solution that best supports your hearing needs.
After reviewing your account, we will refund the $9.18 shipping fee in full, so this matter is fully resolved. Your feedback about communication and the return experience is invaluable and will help us improve our processes, especially for customers who rely on clarity and thoughtful guidance.
Thank you for giving us the opportunity to make this right.
Warm regards,
Specialized Care Team
Audien Hearing
JS
James S.
Simply Excellent!
Simply Excellent!
Response from Audien HearingJan 9, 2026
Hi James,
Thank you so much for taking the time to share your feedback with us. We are truly glad to hear that you had an excellent experience and that both our service and device met your expectations.
We genuinely appreciate your kind words and the opportunity to support you. Hearing feedback like yours means a great deal to our team and reinforces the care we strive to provide every customer.
Thank you again for your support. If there is anything we can assist you with in the future or if any questions come up, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
CU
Customer
Great customer service
I tried your hearing aids, they did not work out for me. I have to say working Haris Malik was a pleasure, his customer service was outstanding.
Response from Audien HearingJan 9, 2026
Hi there,
Thank you so much for taking the time to share your experience with us. While we are sorry to hear that the hearing aids did not end up being the right fit for you, we truly appreciate you giving them a try and allowing us the opportunity to support you.
We are especially grateful that you took a moment to recognize Haris Malik and highlight the positive service you received. We are glad to hear that your interaction with him was a pleasant one, and your kind words will certainly be shared with our team.
Thank you again for your feedback and for giving us the chance to be part of your hearing journey. If there is anything further we can assist with, or if any questions come up, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
TD
Ted D.
I have never written a review before
I have never written a review before. These Audien Hearing aids are absolutely worthless. The hearing aids have loud feedback with tremendous screeching noise.
With the horrible feedback, you can't anything but the feedback. You are better off without having the Audien Hearing aids in your ears.
Additionally, I attempted numerous times to use the hearing aids to see if the hearings would get better. The Audien Hearings never got better.
Response from Audien HearingJan 9, 2026
Hi Ted,
Thank you so much for taking the time to share your experience with us. We understand how frustrating and disappointing it must have been to encounter persistent feedback and screeching noises, especially when you were hoping the hearing aids would improve your ability to hear more clearly.
We also want to acknowledge that you mentioned this is not something you typically do, and we truly appreciate you taking the time to leave a review as a result of your experience. Your feedback is important to us, and we value your willingness to share it so openly.
To better understand what occurred and determine how we can best assist you, we have requested your information through this platform so you may share it with us privately. When you have a moment, please provide your order number and confirm which Audien device you are currently using. Once we receive those details, we will promptly assign a care specialist who can walk you through troubleshooting steps and discuss the most appropriate options to address the issue you are experiencing.
Thank you for giving us the opportunity to step in and help. We sincerely appreciate your feedback and the chance to work toward a resolution. If any questions come up while sharing this information, please do not hesitate to reach out. We are always here to help.
Warm regards,
Specialized Care Team
Audien Hearing
