Rick explained hearing aid effects well, I feel much better after he explained things to. THANK YOU Rick!
Response from Audien HearingJan 16, 2026
Hi Malcolm,
It was great to read your feedback and learn about your recent conversation with Rick.
We are glad to hear that Rick took the time to clearly explain the effects of the hearing aids and that his guidance helped you feel more comfortable and confident. Making sure our customers fully understand what to expect is very important to us, and your experience reflects that commitment.
Thank you for sharing your appreciation and for trusting Audien Hearing to support your hearing needs.
Warm regards,
Specialized Care Team
Audien Hearing
CY
Cynthia Y.
I called because I was having a lot of…
I called because I was having a lot of feedback. Rick suggested I might want to change the domes go to the larger ones and it worked. I have not had any feedback knock on wood for the last two hours. That’s a plus.
Response from Audien HearingJan 16, 2026
Hi Cynthia,
It’s good to hear from you and learn how things are going.
We are pleased that Rick was able to pinpoint the source of the feedback and recommend switching to a larger dome. Simple adjustments like this can make a meaningful difference, and it is great to know that the change resolved the issue and improved your experience.
Thank you for taking the time to share this update with us. We truly appreciate your trust in Audien Hearing and are always here if you need additional support.
Warm regards,
Specialized Care Team
Audien Hearing
SH
Scott H.
So far they have been very helpful and…
So far they have been very helpful and responsive. Very happy so far.
Response from Audien HearingJan 16, 2026
Hi Scott,
We are glad you shared your feedback with us.
It is great to hear that our team has been helpful and responsive, and that you are feeling very happy so far. Providing timely support and making sure our customers feel well assisted is very important to us, and your feedback lets us know we are on the right track.
Thank you for choosing Audien Hearing and for taking the time to share your experience. We truly appreciate your trust.
Warm regards,
Specialized Care Team
Audien Hearing
ST
stev
Beware No Refunds or Returns
Trustpilot Review – Audien Hearing
I purchased a hearing aid directly from Audien Hearing and later requested a return and refund within the stated return period.
I contacted customer service multiple times over a period of several weeks. The refund process was not straightforward, and communications were slow and unclear. Despite following the company’s stated return process, the refund remains unresolved as of this posting. I have retained copies of my order confirmation and communications.
This review is not about minor dissatisfaction. It is about the company’s handling of a refund request and whether the process aligns with what a consumer would reasonably expect based on the company’s representations.
I recommend that prospective customers carefully research independent reviews and proceed with caution, particularly if relying on advertised return or refund assurances.
On trustpilot the company advertises its return policy and I found it to be completely false in my experience. “ Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.” THis is completely conflicting with my customer experience.
Public Response to Audien Hearing
To clarify the timeline for accuracy: the product was delivered on December 8, 2025, per carrier tracking.
I contacted Audien multiple times within the 45-day period requesting a return and RMA. I was later informed that my 45-day return window had expired and that a return would not be accepted. That information was incorrect. Forty-five days from the December 8, 2025 delivery date is January 22, 2026, meaning the return window had not expired when I was told it had.
This was not a communication gap. I requested an RMA several times within the return period and was denied based on an incorrect calculation of the deadline. I retained my tracking records, order confirmation, and communications and am posting this clarification so other consumers have an accurate understanding of my experience.
Response from Audien HearingJan 20, 2026
Hello Stev,
We understand why this experience left you feeling that our return process did not align with what was advertised, especially after reaching out multiple times and expecting a straightforward resolution. When a refund feels delayed or unclear, it understandably creates frustration and concern.
After reviewing your account and prior communications, we can confirm that you initially contacted our team within the 45-day risk-free trial period on December 9 and were provided with information regarding the return process. We followed up on December 13 with additional guidance. After that point, we did not receive further communication until January 15, which fell outside of the original 45-day window. This gap in communication contributed to the confusion around the status of your return and refund.
Audien does stand behind its 45-day satisfaction guarantee, and our intention is never to misrepresent or deny valid returns. While our return process does require specific steps to ensure accuracy and proper handling, it is designed to protect customers, not create unnecessary obstacles. In this case, despite the lapse in timing, we want to work toward a fair resolution rather than leave the matter unresolved.
A specialized care representative has been assigned to review your situation and reach out to you directly to discuss next steps. If we are unable to reach you by phone, we will follow up by email or text to coordinate a time that works best for you. Our goal is to bring clarity to the situation and determine the most appropriate way to assist.
Thank you for bringing your concerns forward. We take feedback like this seriously, as it helps us improve both our communication and our customer experience.
Warm regards,
Specialized Care Team
Audien Hearing
JH
Julia H.
Excellent customer service
Excellent customer service! I lost one of my Audien Atom One hearing aids. While they could not sell me an individual hearing aid they offered to sell me a new set at 30% off plus one year of free protection (so I will be covered if I lose one again). They answered the phone quickly, listened to my problem, and offered a solution right away. I was pleasantly surprised!
Response from Audien HearingJan 15, 2026
Hi Julia,
We are really glad you reached out and shared what happened with your Audien Atom One hearing aid. Losing a device can be frustrating, and we completely understand the concern that comes with that situation.
It is great to hear that our team answered quickly, took the time to listen, and offered a solution right away. We are especially pleased that the discounted replacement option and added protection helped give you reassurance moving forward. Supporting our customers with clear options and genuine care is always our goal.
We truly appreciate your kind words and are happy to know the experience left a positive impression. Thank you for trusting Audien Hearing with your hearing care needs.
Warm regards,
Specialized Care Team
Audien Hearing
DR
David R.
The gentleman that took my call was…
The gentleman that took my call was very courteous and informative. I had returned my atom x because it turns out I needed a different style for my unique situation. He was very understanding about it and told me about other Audien styles without being pushy about it. Thank you.
Response from Audien HearingJan 15, 2026
Hi David,
We appreciate you taking the time to let us know about your recent interaction with our team.
It is great to hear that our representative was courteous, informative, and understanding while assisting you. We recognize that hearing needs can vary from person to person, and we want every customer to feel supported when finding the style that best fits their situation. We are especially glad that the options were explained clearly and without pressure, allowing you to move forward with confidence.
Your feedback means a lot to us, and we truly value the trust you place in Audien Hearing. Thank you for sharing your experience and for giving us the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
JO
Joseph
Great service once getting to customer…
Great service once getting to customer service.
Response from Audien HearingJan 15, 2026
Hi Joseph,
We appreciate you taking a moment to share your experience with us.
It is good to hear that once you were connected with our customer service team, the support you received met your expectations. Providing clear, helpful, and attentive assistance is something we consistently work toward, and your feedback lets us know that our efforts are being felt.
Thank you for choosing Audien Hearing and for letting us know how your experience went. Your feedback is truly valued.
Warm regards,
Specialized Care Team
Audien Hearing
RM
Randy M.
Kept my money and hearing aids
I have returned three sets if Audien Pro hearing aids because they wouldn’t charge. The problem was confirmed during the required session with their technical specialist. Replacements were provided in each case and the replacements subsequently failed. I returned each within 45 days of receipt.
I finally decided to give up on Audien and return the set for a refund, as I was told by their representatives I could do. Now, after I returned the most recent defective set, they refuse to provide a refund and I have no hearing aids.
I am going to escalate to the BBB and wanted to warn you all about these unfair practices - or more accurately theft!
Reply to Audien:
You state your technicians evaluated my last returned hearing aids and found no problems. No kidding! I returned them because I was tired of being your quality control department checking each replacement set to see if it worked. From my experience, you sold me two kinds of hearing aids. Ones that didn’t work, and ones that weren’t going to work. Enough said. When I receive my money we will be finished.
Response from Audien HearingJan 20, 2026
Hello Randy,
Thank you for taking the time to share your experience. We are truly sorry for the frustration you went through with multiple units. This is understandably disappointing, and we regret the inconvenience it caused you. We can assure you that we are not leaving you without a resolution.
While this number of repeated issues is unheard of in our history and highly uncommon, we do understand that situations like this can happen. After review, our QA team did not identify any issues with the most recent pair of hearing aids that were returned.
That said, we want to make this right. We will proceed with submitting your refund as requested. We sincerely apologize for the difficulties you experienced and appreciate your patience throughout this process.
Warm regards,
Specialized Care Team
Audien Hearing
