ATTSavings.comReviews of attsavings.com

If I didn't have to have this company, I would run as fast as I could. The worst service I have ever received. I have called four times to connect new service and I still have to call because they messed up. Terrible service.

Charles was nice, friendly and extremely professional!!

More than just customer service. It was an experience

To schedule an installation date for cable and internet appointment is very difficult. I work 5 days a week from 8 a.m. to 4:30 p.m. AT&T does not offer in person installation services after 5 p.m. nor have enough workers to have an installer come on a Saturday or a Sunday. When I call into the AT&T quite a few operators do not speak English clearly nor understand my request. May I suggest AT&T hire mor cable and installers to met the growing demand for , after hours, Saturday and Sunday services for customers who have other obligations such as work. Far as workers who have limited English I would provide training for workers and/or hire individuals where English is their first language.

I understand you would like my to evaluate your companies service, However at this time I'm very unhappy as you have not started my service, as of yet and it was supposed to be installed yesterday and I received an email that it was changed to the 19th of this month and saw that you had 2 other homes on my street this week that received their service different days. I don't see why we had to be changed if you were already going to be in my area. Therefore, at this point I'm not impressed and thinking of sipping my order for other service with a wireless company in the area.

I called AT&T Uverse after getting nowhere with my current plan on Xfinity. The phone call that I had w/the Uverse rep was so phenomenal, it was a no brainer to switch over. I checked my email account & sure enough, I had a confirmation email immediately from Uverse. However, unbeknownst to me, an appt change was sent directly after I logged off. Unfortunately, I didn't find out until the last few minutes of my initial appt's window time. It was then that I found out that my appt had been rescheduled for a day that I'm not even home! How dare they assume my schedule & risk sending out a tech out without direct communication with the prospective client! In lieu of the insensitive communication flaw, I rescheduled, but am now rescheduled out 1.5 wks past my initial scheduled appt. One day, a company will come along and finally get it right. Until then, we're stuck with having to put up with mediocre customer service.

I got my at&t Internet set up on 10/8. The guy told me everything would be turned on in 2 days of our phone call. I get an email after everything is done advising me it would be set up on 10/14 which I was not going make a big deal about. Upon reading the emails on 10/13 it stated I would get a self install kit prior to installation (which is 10/14) and I have not received anything. I called them and they told me "it was sent to me". Now I have to wait from them to resend it to me which means my Internet will not be turned within 2 days of my initial call or on 10/14 as I was told by at&t. Extremely frustrating and not happy with at&t service and has nothing to do with the product but more their customers service reps and empty promises.

Technician was great and on time