ATTSavings.comReviews of attsavings.com

I never got my product...

We maybe the lucky ones but, our entire process was so easy and quick I was impressed! 1. Ordered online- fast easy and painless 2. New place was not ready had to call the day of install and cancel 3. THey were so nice and friendly and it was handled fast and without any headaches 4. New new place reordered by phone. So easy and quick 5. Installed right on time as planned. Twice as much as we had with TWC for half the cost! 6. Installer was Quick, polite, clean and a pleasure to talk to. 7. He walked us through everything and said to call if there were any issues at all. Had to drop 1 star and the appointment was moved back 1 day (still under 3 days total) because nobody is perfect. Very well done

Never had this service installed because of lack of communication on at&t

I didn't get to pick my account info. It was assigned for me. They installed our main phone with answering machine downstairs - so my mother will have trouble getting her messages now. Oh, and they installed the equipment in our bar area - who installs office equipment in living space that is used to entertain guests like that? Who? Ugh. It's so ugly. (Supposedly it was installed in the most horrible space ever because it's central to everything. Except it is not central and everything in use is on the other side of the house!) And they may have ruined some of our wood trim in the bar area during install. It's hard to tell since they didn't clean up any of their mess from installation. So unprofessional. Will never recommend this service to anyone.

My initial call to sign up for home Internet and cable took an hour and 40 minutes. Only to receive an email three days later stating that my order was unable to be processed. I called the number back spent an hour on a phone call with a woman that barely spoke English and could not tell me what the problem was, only that she was processing my order. She did tell me I would be getting an email for service installationin the next day or two. Three days later I contact the same service department because I had not received an email, only to find out that my order was never reprocessed due to a missing security code off the back of my debit card. Mind you I waited on hold for 25 minutes before I got a person on the phone. Then when I asked how long before I could at least get my Internet the guy told me it would be 4 to 5 more days and there was no expediting it. When you have a customer that states they are going to find service elsewhere it may be in the companies best interest to try and keep the service.

I'm thankful. That he didn't give up and hang up the phone on me. I need to transfer funds from one card to another and the rep. Was patient and understanding. That AT&T.

I ordered 150 hd channels and 18 gb internet. Sales person told me it was 99 a month. Install guy came out and said I didn't get HD channels, and if I wanted them it would be 10 more. Dissatisfied with bait and switch.

I'm not happy with the way the customer service representative lied to me about giving me the best deal better than the one I saw originally on the internet. He screwed me on my service order my rewards card cash, my order, and on my setup service date. I was emailed the date and it was scheduled for a week later than what he told me on the phone. These representatives are wanting to make a sale saying the are giving the best deals